Excellent clinic for hearing aids. Patient and kind with mom who is 95. Hearing aids seem to be good quality, and they are practically invisible. The Doctor was very knowledgeable and professional. She spent extra time with mom to make sure she knew what was going on. read more

All I have to say, is you promote excellent customer service in your commercials, yet it doesn't seem to be a priority in your daily business. My husband has scheduled two separate appointments with you. One in Lexington of which the door was locked and there wasn't anything left on the door. Somebody had to leave for the day so we rescheduled another appointment here at the Frankfort clinic and yet again door was locked and when he called, they stated there was an emergency and they had to leave and they tried to leave a message, which is not the case, I would say do better people and practice what you preach as far as your commercial! read more

This is a buyer's delight review, in contrast to the buyer beware review that I posted on our first attempt to seek a solution for my husband's hearing problem. My husband called this practice after having a general bad experience on his first attempt to buy hearing aids. From the very first contact he could tell this practice was in a whole different league. They were extremely knowledgeable about a variety of brands, styles, functions and wanted to share that knowledge. They also wanted to help by providing information on possible coverage for the expense of hearing aids. The first part of the exam was like night and day in comparison to our first experience. The doctor was very professional in her testing, recording, and explaining of the results of the exam. In addition the doctor that we saw was very personable, caring, honest and patient with all the options that we had to choose from. She had printed materials on the options and hand wrote pros and cons to the different models that we were considering. She provided us with prices on all the hearing aids under consideration and even though we were looking at the top of the line models the quotes were nowhere close to the first business that we had been swept up by. The doctor conversed with both of us but gave us plenty of privacy and time to talk the decision over. She didn't mind if we wanted to walk away and come back to order at a separate time or she explained the 100 percent satisfaction policy that allowed for time to try the product and return it if not satisfied. This business truly lived up to their mission statement: "At Bluegrass Hearing Clinic we believe our greatest asset is our people. We are dedicated to providing you with the best service and products in a personal, friendly and comfortable environment. Nothing makes us happier than to make you feel at home. We would love to be your hearing center!" Follow-up appointments have always been just as pleasant as the day we first walked through the door. My husband is happy with his hearing aids and I'm happy that the noise level from television and conversation in our house is much lower. I no longer have to repeat myself but I can't whisper behind my husband's back anymore. (LOL) read more