I've been going to Community Health care for several years. I have been to Christiansburg and Giles…read morebut settled on Dublin when they opened due to proximity to where I live. Today I was on time to my appointment and they took me in on time. The forms they had me sign approved exam an cleaning, billed to insurance. The hygienist was good probing my gums for issues, then having the dentist Dr. Woods, checkout my mouth. I thought very little of it when she scheduled a "deep cleaning" in about 13 weeks. Weren't they supposed to clean and scrape the tarter off my teeth during this visit as well? I had to ask an indignant office scheduler if they gave out toothpaste and brush post cleaning. I guess it's something I've come to expect in 65 years of teeth cleaning. I wasn't impressed with the office staffs customer service skills.

Been a long time patient and always had quality care. I appreciate the care for present and…read morepreventative care. The office runs well and staff is always cooperative. Schedules run on time. It is a good atmosphere with quality, personal care for you!

Rude office staff. They go for hours without answering their phone. Been going here for years and…read moreyet to see Dr. Peters. The only saving grace here is Christie Hill-Hurt. She is moving and I will definitely follow.

I have always gotten the best of care with the best medical advice, referrals and treatment. My…read morehusband practiced Internal Medicine in Fairfax VA. for more than 40 years and also went to Dr. Fairbanks for treatment. He felt very confident in the treatment he received. Julia Koehler

I have been going to Appalachian Eye Care for several years, and love the staff. I see Dr. Lane who…read moreis an awesome doctor. I have only seen Dr. Hansen once and he was also great! My whole family has transferred over to Appalachian Eye Care. Wonder and friendly staff.

After over 20 years as a patient at Appalachian Eye Care and trusting them with my entire family of…read more12, this experience was unacceptable. My contact lens order was missed and I waited 6 weeks with no communication. When I finally called, I was told they had dropped the ball, yet there was still no follow up. Calling again over 2 weeks later, while wearing contacts that were no longer usable, I was met with rude, dismissive, and argumentative behavior. Instead of resolving the issue, I was repeatedly told the lenses were on backorder, contradicting what I had already been told. It then became unnecessarily difficult to obtain my own prescription. When I finally received it, the numbers were significantly different from my previous exam less than a year before, raising serious concerns about its accuracy and leaving me unable to confidently order expensive custom lenses. It has now been over two months and I still have no contacts and no trusted prescription. After two decades of loyalty and even purchasing a separate coverage through VSP Vision Care just to remain with this practice, because we love Dr. Lane, The lack of accountability, poor communication, and unprofessional treatment is unacceptable. Losing 12 long term patients may not matter, but experiences like this will matter over time. It is imperative to have good staff so your business doesn't suffer.