After over 20 years as a patient at Appalachian Eye Care and trusting them with my entire family of…read more12, this experience was unacceptable. My contact lens order was missed and I waited 6 weeks with no communication. When I finally called, I was told they had dropped the ball, yet there was still no follow up. Calling again over 2 weeks later, while wearing contacts that were no longer usable, I was met with rude, dismissive, and argumentative behavior. Instead of resolving the issue, I was repeatedly told the lenses were on backorder, contradicting what I had already been told. It then became unnecessarily difficult to obtain my own prescription. When I finally received it, the numbers were significantly different from my previous exam less than a year before, raising serious concerns about its accuracy and leaving me unable to confidently order expensive custom lenses. It has now been over two months and I still have no contacts and no trusted prescription. After two decades of loyalty and even purchasing a separate coverage through VSP Vision Care just to remain with this practice, because we love Dr. Lane, The lack of accountability, poor communication, and unprofessional treatment is unacceptable. Losing 12 long term patients may not matter, but experiences like this will matter over time. It is imperative to have good staff so your business doesn't suffer.

I saw a new doctor and a student doctor. I told them I was keeping headaches and migraines. I hated…read moremy contacts and my eyes were dry and irritated. The doctor told me to try a sample and if I didn't like them I could try another kind before I ordered a 6 month supply of contacts. I soon realized i was leaving for vacation and didn't have enough contacts. I messaged the office and asked if I could have a sample pack to get me through vacation and hopefully my eyes liked this kind and I could order them. They said no i could not get a sample unless I agreed to pay for a year supply of contacts. All they care about is the money. They could care less that I was keeping headaches from the contacts or that my eyes would drain with pus from the solution. The office manager needs to look at what the front office people are telling patients. I asked for my prescription and it took forever to get it because they didn't want me going somewhere else. I've been a patient for over 15 years and so has my kids. We are not going back.

I have to say one thing . . . . . Great.! I have went to Dr. Shorter for a few check ups and times…read morethat I have been pretty sick. The staff here are friendly and do what they can to take and make you comfortable. It is a good family doctor's office. The staff treat you like they have known you for years and will carry on a conversation with you no problem. Walk-ins is no problem. Young, old, adult, or child its no worries. The waiting room and the patient rooms are clean. There is toys for young children and books and magazines for everyone. There is a T.V. in the waiting room as well to help pass the time. I do recommend this doctors office. I have known alot of people that have been here to visit, go to college / school moved or live here. They are accepting new patients and is usually pretty quick in being seen.

Doctor Asbury is great. My kids been going for years. He really cares about his patients. Staff is…read moresuper friendly .

I love going there. Dr. Asbury and the nurses are great. I had some non-allergy problems, which…read morethey figured out, then had allergy tests which showed I actually did need shots. Feeling much better now. Thanks so much!

I've been going to Community Health care for several years. I have been to Christiansburg and Giles…read morebut settled on Dublin when they opened due to proximity to where I live. Today I was on time to my appointment and they took me in on time. The forms they had me sign approved exam an cleaning, billed to insurance. The hygienist was good probing my gums for issues, then having the dentist Dr. Woods, checkout my mouth. I thought very little of it when she scheduled a "deep cleaning" in about 13 weeks. Weren't they supposed to clean and scrape the tarter off my teeth during this visit as well? I had to ask an indignant office scheduler if they gave out toothpaste and brush post cleaning. I guess it's something I've come to expect in 65 years of teeth cleaning. I wasn't impressed with the office staffs customer service skills.

The staff are very friendly and attentive to my healthcare needs. I highly recommend them!read more

I have always gotten the best of care with the best medical advice, referrals and treatment. My…read morehusband practiced Internal Medicine in Fairfax VA. for more than 40 years and also went to Dr. Fairbanks for treatment. He felt very confident in the treatment he received. Julia Koehler

I have never felt so "heard" from a medical office in my life. Everyone there is so thoughtful and…read morecaring. My appreciation for these people are beyond words. I highly recommend coming here for both medical and mental health Issues.

They seem to like trying to upsell their services. If you don't take their recommendation, they…read morerefuse all treatment. I went three times and each time was told I had a problem with a different tooth. At the third visit, I asked about the first 'problem' tooth and was told that it was ok. I assume it became 'ok' on its own. I then had a filling and it took the longest time ever of any filling I have ever had. My advice: do not go there. They also change dentists frequently.