I have rated 5* mainly because if service. All the staff extremely polite but not to the point of…read moreoverbearing and will bend over backwards to help you out. Whilst the stock on display does not scream buy me there is always something there of enough interest to get you to walk through the door. And that's where the quality of this shop flows out. Customer service and a willingness to ensure you get what you want.

A long established family jewllers where every customer is given personal attention. The stock is…read moremainly traditional and as such will not attract anyone looking for the latest trend but if you are looking for an engagement ring this could well be the jewellers for you. It is located across the road from the train station.

I ordered 2 different graduation bracelet charms for my niece, only received 1. Wrote out to…read morecustomer services who apparently checked their CCTV. They maintain it was packed and sent. They told me to raise it with my bank - not sure what my bank has to do with non-delivery! It's their responsibility to make sure they deliver the ordered and paid for items. John Reed is not able to do that - buyer beware! Absolutely disgraceful company would never recommend them - quite the opposite. Had to grade them 1 because it wouldn't let me give a minus score.

I ordered a pandora charm from here and when it arrived I knew it wasn't right. The main issue was…read morethat where there was meant to be gold detail on the charm it was still silver. I rang them and they said to return it and they would refund me if they thought it was faulty. I returned it then received an email saying I had sent them a fake charm back therefore they could not accept it or refund me. This was the charm they sent me and were then telling me it was fake!!! I rang them and they accused me of keeping the real charm and sending them a fake one back!!! I advise everyone to check the charms they receive from John Greed.