I bought a pair of v expensive Arbor Snowboard Bindings from them 3 days ago and already regretting it. 1- The screws that hold the Heel-Cup and Ankle straps in place need to be loosen in order to move the Hell-Cup forward. I tried this but the screws were frozen in place. Then with just a slight exertion of force, the Cross-Head on the screws (into which the head of the screw driver fits) disintegrated like they were made from clay. It was unbelievable. 2- I contacted Blue-Tomato, and they claim that "you need to be an authorised person to repair the bindings". I tried to explain to them that I was attempting to adjust them according to manufacturer's instructions, but they refuse to listen. Their multiple email replies are rude and patronising and treat people like idiots. 3- The buckles (ratchet system) is very poor quality and feels like something I used to encounter in the 90's. It sticks to the ladder and is very hard to undo. This will be a big problem on the mountain in freezing conditions. I will never buy another Arbor product nor will I ever shop with Blue-Tomato. I am so angry with their attitude that despite my busy schedule I felt I had to take time to write this review to prevent others from dealing with these jokers. Please boycott them to show that customer power has meaning in this age. Thank you All, Reza. read more