I bought a pair of v expensive Arbor Snowboard Bindings from them 3 days ago and already regretting…read moreit. 1- The screws that hold the Heel-Cup and Ankle straps in place need to be loosen in order to move the Hell-Cup forward. I tried this but the screws were frozen in place. Then with just a slight exertion of force, the Cross-Head on the screws (into which the head of the screw driver fits) disintegrated like they were made from clay. It was unbelievable. 2- I contacted Blue-Tomato, and they claim that "you need to be an authorised person to repair the bindings". I tried to explain to them that I was attempting to adjust them according to manufacturer's instructions, but they refuse to listen. Their multiple email replies are rude and patronising and treat people like idiots. 3- The buckles (ratchet system) is very poor quality and feels like something I used to encounter in the 90's. It sticks to the ladder and is very hard to undo. This will be a big problem on the mountain in freezing conditions. I will never buy another Arbor product nor will I ever shop with Blue-Tomato. I am so angry with their attitude that despite my busy schedule I felt I had to take time to write this review to prevent others from dealing with these jokers. Please boycott them to show that customer power has meaning in this age. Thank you All, Reza.

I've been a customer for years and happy to be so until very recently. I've never ever experienced…read moresuch a bad customer service: I bought a new crank for my MTB, which it needed. I found the best price on bike-discount.de (great price comes with a cut of costs somewhere)... I installed the crank during the weekend, but after three days I noticed a wiggle in the crank, which was due to a faulty threading. After three days of use, the threading was completely worn out. I was surprised and send the crank back to Germany. Here it took bike-discount.de THREE weeks to look at my crankset, then send it back - and here's where it gets really tricky. They haven't done anything. After three weeks I've gotten the same crank back. Or not quite, they only send the drive-side!!! So I ask where the other half is and they say it's in the mail. Who does this? Anyways - so after more than a month I recieve my crank set back. Not being repaired or anything. Now I ask for a refund, but gets told I've mounted the pedals wrong. And now they won't respond to my e-mails. I've repaired bikes for several years and know how to mount pedals. They even have a "L" and "R" marking, ffs! So now I'm left frustrated, without a functional bike, with a useless crank and bike-discount refusing to refund the money. I mean, how can a business survive with this kind of service? TLDR: The company is slow, bad and refusing to refund the money I paid for a defect product. This is by far the worst online shopping experience ever!