Blow dryer did not work. Tried to call front desk and the phone did not work. Around midnight the…read moreroom above us was very loud. I assume it was construction? Couldn't call the front desk because our phone didn't work........

I was very pleased with the cleanliness & location of this hotel…read more The maid service we had was very good! We were here for 4 nites. Our bed was made for us each day, plus clean linens & trash emptied, etc. The bed was great (firm, we love firm), and there was plenty of dresser space. Now for the negatives. There's no continental breakfast, only coffee that you'll need to nuke in your room microwave. Also, our room was pretty small, but the bathroom is large. Room heat was good. Overall, we'll definitely stay here again.

Poor - Advice to guests considering a stay. Don Not Stay and/or Do not pay in advance for your room…read morefor four reasons. 1). The HVAC was not working - the room was cold and damp and it was 70 degrees outside 2). The internet is painfully slow. Could not conduct a "Go to meeting" session - timed out 4 times before I gave up. Perhaps for plain email it would be fine. 3). The rates offered 30 days in advance, $159/night, near double to posted rack rate, $79/night, for the same room type and date of stay. If you have AAA or other memberships the rate may been less. Additionally, our group rate, which was also higher than the posted rack rate, $89.00/night was not honored either. 4). Not feeling valued\ poor customer service - Neither the hotel or Choice Hotels took accountability for the charge error (#3 above). Each said the other was responsible for making the adjustment. Neither one did. Tsk Tsk Quality Inn and Choice Brand for not taking care a frequent traveler/ previous repeat customer, Choice Member.

Stayed here for 3 days for a business trip and will never do so again…read more 1. We were placed on the 3rd floor, and ALL night there was banging and bumping like kids running or bouncing balls, etc. After a 14 hr drive there I stayed up til midnight listening to this, until I finally called the front desk and asked them to call the room above me to ask them to keep it down. Nothing! Same thing went on for 3 nights. I asked on the 3rd night why they couldn't ask the floor above to keep it down, and she apologized saying that the OWNER LIVES ON THE 4TH FLOOR IN A SUITE. She said she called them to ask to keep it down, but obviously didn't worry about his guests because it never changed. If you cannot control how energetic or loud your kids are going to be, do not place guests in rooms right below them. 2. The HVAC is very poor. When I arrived the room was 75 deg. I immediately set it to 65, then went to work. Upon returning from work 8 hours later the room was 72 and never made it below that. 3. Cleanliness has much to be desired. My shoes were sticking to the carpet in parts of my room. I was seriously scared to have my foot accidentally touch the carpet. 4. The elevators are barely operational. One was down completely and the other takes about 3 minutes to make a complete trip from 1st to 3rd floor. If you are in the area, look for an airbnb or stay on the Canada side because trying to save a penny and stay here is not worth it.

If you're going to the Mohawk casino, this is the place to stay. Clean, roomy, comfy rooms at a…read morereasonable price. And the staff is the best. And did I mention the free breakfast? With waffles! And all of this is just a two minute walk from the Casino.

Clean and nice room. Close to casino, which is why we went! Staff was friendly. Continental…read morebreakfast was good! My only complaint was the obnoxious, drunk guy next door screaming half the night...they had to call security and we got VERY little sleep...that being said, it was not the hotels fault, they handled it well and even took money off from our bill for the inconvenience! That's awesome customer service! Thank you! We will DEFINITELY be back!

Hotel common areas and room was clean and inviting. Staff is friendly and courteous. Self-serve,…read morecomplimentary breakfast has plenty of both hot and cold food items. The room was spacious, bed comfortable with multiple pillows, both firm and soft. Plenty of outlets for your electronic devices. AC/Heat unit worked very well and was not overly noisy. TV has plenty of channels. In-room coffee maker. Bathroom amenities were sufficient, water temp and pressure were excellent. I've never had a bad stay here or at any Hampton Inn and I'll stay here again next time I'm in the area.

Nice & clean, good breakfast, efficient check in, bed good pillows blahhh we would stay again in a…read moreheartbeat, good parking too

This place is awesome! Our room had a full kitchen, spacious bathroom, 2 high quality beds, and…read morenice pillows. The room was IMMACULATE! The owners and staff are so gracious. The view of the Saint Lawrence is exceptional. There is fishing, golf, and walking paths within walking distance. Our stay was excellent!

This place is NOT worth the price they charge. My mom was suppose to stay here while she looked for…read morea permanent place to live while working here in Massena. Marci's hubby quoted my mom the "wrong price" and since my mom "wasn't paying enough" she was refused any services or accommodations offered to regular visitors such as toilet paper, clean towels, clean sheets and regular room cleaning. These rooms are not worth the 800$ a week price rate. The beds are uncomfortable, the shower is small and the water pipes bang again the wall every hour on the hour. Marci also basically bullied and harassed my mom every night when she came home from working long days begging for the money from my moms company. All in all you'd be better sleeping in your car.

It's the only hotel that I'll stay in when I'm in Malone…read more This would probably be a 3 and a half star review - but the extra half goes to the consistently friendly staff at the front desk. One of the first times I stayed here (a while back now...as this hotel is about 5 years old, I believe...), there was an issue with a big, naaaaasty, thick, black long-ass hair in my bed (which I had not yet jumped into). I can't remember what I did...but if memory serves me right, housekeeping came back and changed the sheets for me. Besides that incident and a small stain on the bathroom floor tonight (it looks like a spot of coffee by the entrance...so I'm not too freaked out...), this place is pretty clean/decent for a Holiday Inn. I've stayed in much worse, unfortunately. They do have a pretty nice breakfast; sometimes I skip it but they have quite a bit to choose from. Room coffee is...well....room coffee. Nothing to write home about but it gets the job done. As long as I travel to this area, I'll stay here.

this place sucks ... key cards don't work ... pool is cold ... hot tub jets aren't pushing out…read morewater correctly .. didn't have enough staff to clean rooms... internet was slow ... building was falling apart

I returned to Akwesasne Mohawk Casino as part of a tour when I saw that they were giving free play…read morecredits for signing up to their e-mail updates, installing their app on your smartphone, and liking their Facebook page. They actually lowered the free credit play for the bus tour but with all the free play credits that I managed to get, I had $45 to play. I used my free play credits on the card machines and used the machine to play Blackjack. I played until I used up my free credits and then cashed out. I then walked around the casino floor and noticed a few of their tables were accepting Canadian money. I had some Canadian money with me so opted to play some real Blackjack at the table with my Canadian money. Cashed $100 and played a few hands using Basic Strategy (which unfortunately I only know Basic Strategy where dealer stands on soft 17 and here dealers hit on soft 17). The Blackjack games aren't the most favourable towards players (it is a multi-deck game where dealer hits on soft 17 and there is no surrender) but at least it pays 3-2 unlike similar low table games in Las Vegas which pay 6-5. My mentality going into the game was that if I had $150 worth of chips, I would cash out but I would play a minimum of 10 hands and try to get $150 or if I had only had $50 worth of chips left. After playing ~15 hands, I decided to cash out with only a slight loss (they obviously pay back in Canadian funds if gambling with Canadian funds). I increase my earlier rating from 3 stars to 3.5 stars which I've rounded up to 4 stars. The reason for the higher rating is the accepting of Canadian money. Free play continues to work here on the card machines which is rare or non-existent in Las Vegas casinos that I've visited. They also continue to have the free self serve soft drink dispenser machine within the casino. I will probably be returning in January when they give a free credit play for going/playing on your birthday.

Hotel rooms are always spotless and shiny. Warm and cozy stay, which i love. Like wow, we we well…read moretaken care off.

I think this is the best hotel in Massena. I loved the bed & shower. It's located on the outskirts…read moreof the village itself near the intersection of Rt.37 & 37B (outer Maple Street). This is also the local Trailways Bus station in Massena with direct routes to/from Albany and Syracuse.

Bed Bug Haven Stayed at this place for family services…read more If I could give them negative stars I would. Travelers beware, this motel is extremely musty and damp. Housekeeping is part time at best, they don't even vacuum, I left trash and crumbs on the floor as a test and they failed miserably. This motel is infested with bed bugs and when brought to their attention they denied it, even claimed we brought the bugs with us!!! Really??!? Even after they were shown them alive on the pillows they still denied it. We changed rooms two nights in a row. Still waiting for the full refund for the multiple rooms we booked for the week.

A late 19th century home lovingly renovated with cherry floors, detailed stair banisters, and…read morefurniture from Pompanoosuc Mills. Each room has its own bathroom and shower. Some have jacuzzis and saunas. Very comfortable, lovely to look at and excellent breakfasts. Accommodations are very reasonably priced. Why would you stay at a standard hotel when you can stay at a place like this for a similar, or in some cases, a better price?

What a fantastic place! We have been "regulars" for several years as our kids attend the nearby…read moreSt. Lawrence University and have easily logged over 50 nightly stays. Even though we come all the way from Michigan, the friendliness and hospitality from Charles, Brooke and the staff make us feel right at home!!! Wonderful food and the overall attention to detail, from the towels to the bedside chocolates, is unmatched! This is a 5-Star operation all the way - please book it without hesitation.