An open letter to Blueline Taxi that will also be posted to social media Last Friday I got out of a cab, and as I checked my pockets I realized I left my work phone In the car that was driving away. This Monday, I received news from the Oshawa Blueline Taxi Support Department that my phone was nowhere to be found. I can't help but think the outcome would have been different if I received ANY sort of support from Blueline's dispatch offices. I called within minutes of getting out of the cab but was told to call the customer service department. They knew full well the service department wasn't open until Monday (50+ hrs later) , but made no attempt to tell me this while deflecting my call. And make no mistake there was NO attempt to help me, just deflect my call and get me off the phone. Once Monday came around, well after the fact, the service office was very helpful in tracking down the cab but by then it was obviously too late. Too little too late. This is the reason that I will never call another Blueline Taxi, and I recommend anyone reading to reconsider as well. read more

After a few really special and memorable encounters with these drivers....I'd rather walk than give them a cent.

I sat out in the cold for half hour with my four children waiting for a taxi driver that was supposed to be there within 15 minutes of the call. Needless to say I walked home and then no one would patch me through to a manager so I could complain. I'd rather walk a mile in the snow than ever rely on these people again. read more

I booked my taxi in advance and they were still 20 minutes late! Thanks to Blue Line I missed my train I needed to make. Save yourself the frustration and headache and book with a different company. read more

Really really bad experience. Never never more with blueline. I booked a blueline taxi to go from Newcastle (ON) to 4098 regional road 9 in Orono (ON), pn July 3rd 2016 at 9:15 am. The taxi driver arrived in time but didn't know where to go and was not able to find the location using the GPS navigator system on the car. He asked me to find the destination using my navigator installed on my own phone and i had to give him indications step by step. We arrived at destination very late and when i tried to pay, the POS was not working with both my debit and credit card. This was very frustrating and after 4 different try i decided to pay cash (that fortunately i had with me). I asked the taxi driver if it was possible to call him back in the afternoon for the return trip, but he told me it was better to call the blueline. When i called blueline to book a return trip (from 4098 regional road 9 in Orono to Newcastle), the operator told me that Orono was not an area covered by blueline taxi service. I told him that i saw the map of covered area on the blueline website, and regional road 9 in Orono is completely in (as you can see in map http://www.bluelinetaxi.com/images/stories/maps/Oshawa/oshawasamap.jpg) , but the operator was very arrogant and didn't want to double check my information. I was completely abandoned by your taxi service in a mountain area with very limited access to telephone and web and fortunately i could find a spot to connect on internet and find a more professional taxi company that came to pick me up. read more

I take this cab company almost 3-4 times a week. Today I called for a cab and got a snarky gay guy for oshawa bitching at me real crappy customer service so I'm now going to go to taxi taxi. read more

I used their mobile app to request a pickup. My request went in at 3:50 on a Wednesday afternoon. I got a confirmation email a couple minutes later but by 4:00, the status of my call was still "waiting for a car to be assigned". I called them to see if something has gone wrong and was told I was in the system and a car would be dispatched in 5 minutes. Even if that had been the case, that's 15 minutes I would've been waiting just to have a car dispatched when I should already be in the car by then. But I said okay and I waited. At 4:15, when a car still hadn't been assigned or dispatched, I realized I was going to be late for my appointment at 4:30 so I called another cab company. They arrived within 5 minutes and still, a Blueline cab had not been assigned or dispatched. So in 30 minutes time (or more because I cancelled the order after 30), they couldn't find a car to send to me but their competitor was able to be there in 5 minutes. I'm a frequent customer of Blueline. I used to use them every single day and recently only every couple of weeks but never will again. read more

As a taxi company you have 2 jobs: locate where the people are to pick them up, and then drive them there. Blueline failed miserably on both accounts. Not only did we call hours before on the day of, we also called a week earlier to check that they would be able to come to our address. We were told that it was possible, only for us to find out on the day of, after our pre-arranged pick-up time, that it isn't in fact possible and now we are stranded in a forest after having missed our train. Not only that, but the customer service was poor and we were told that an entire road "did not exist." So, thanks for that. read more