Contacted this company to possibly replace the garage door opener unit with the smart one so it can be accessed remotely, when I called I asked for pricing so my time is not wasted if it's out of my range for this project. When I asked the young lady for prices of 2 specific units, she informed me I would need to get that information from the tech during the estimate, scheduled the estimate for Saturday 10 to 12, the tech showed up at 9:24am while I was still eating breakfast, when I greeted him at the door and said, oh, you're early, he says I'm trying to get finished early so I can spend time with my kids (never mind my schedule), interesting. Anyway, I was not fully prepared as I was still eating breakfast and I did not have the model numbers, proper names of items, etc... so as I speaking with him I'm googling stuff to reference to him. He specifically asked me 'why' do I want a camera on the outside of the garage when there will be one on the inside (like he was talking to a 5 year old). And as I find myself explaining, I had to stop and count to myself cause he was about to get it, so I let my sister take over. If I want 10,000 of them around the garage, it's my money and my prerogative, then I asked him for the prices of the unit's, he says he doesn't know, told him what the lady in the office said. Now he has the nerve to show me the total price (including installation) for each unit, asked for the breakdown and he could not give me that, but is asking for hundreds of dollars upfront, today, hahahahahahaha! That would be NO, I like to know what I'm paying for. He said he'll go to his truck and do something, then he stops at the door and says while you're googling stuff, you know you can go to Lowe's or HomeDepot and buy one and install it yourself (really mu#$&fu@&#$), I said excuse me, what's your name again, he said, Chase, I said you don't have to come back and as he's walking to the truck I had a few choice words for him! Then I get 2 text messages an hour apart that night from Dolly cause I had called the office (to make a complaint) but did not leave a voicemail so she was following up on the missed call. Second text said she wanted to check in and make sure everything had got taken care of, I responded, no, your employee was extremely unprofessional and told to leave, she said the office would be following up with me directly and that has NOT happened. I would NOT recommend this company if it was the last one on earth! read more