Very professional during the reservations process for a drop-off/pick-up at LAX. Promptly and…read moreaccurately answered all our telephone and e-mail questions. Since it was the first time using HCS, I called the day before to confirm our reservation and pick-up time, and was assured the driver would be on-time. And then they stood us up! Fifteen minutes after our scheduled 6:00 a.m. pick-up time, no HCS car. I called to see where the driver was. The dispatcher was very polite, and assured me of a prompt callback. Ten minutes after that, I started loading our luggage into our car for the drive to the airport. Dispatcher finally called back and told me he couldn't reach the driver, offering the opinion the driver might have overslept. Luckily, it was a low-traffic-problem morning, and we made our flight, even with having to take the time to deal with parking and shuttles. I called back from the road, just to make sure HCS would cancel our scheduled pick-up when we came back. Dispatcher was very apologetic, and offered to comp the pick-up if we chose not to cancel. Kind of pointless, since we would have our own car waiting for us, but it was a nice gesture. Never did find out why they didn't show up as scheduled.

Easy reservations with friendly, courteous & accommodating staff and drivers. I would definitely…read morerecommend! The owner is attentive and handled my special requests well. I needed a gentle driver to transport a friend of mine to a follow-up visit after surgery, and we were not disappointed! The driver he sent was polite, friendly very helpful and patient, not to mention an extremely careful driver. I used their SUV service - all the amenities including a DVD player and bottled water, and it was very clean. I had requested an hourly rental for between 3 & 4 hours and got a great rate that beat the pants off their competition. My advice is to use these guys! I know I will use them again and again in the future.

Line 603 Bus driver 70970 is the most patient driver out there. While jerks give him a hard time…read moredriving their trucks onto his lane, this dude kept his composure and still managed to pick us up. Everytime I get him he somehow has a smile and has been very professional with all types of passengers, including myself a bike commuter that uses the bike racks. This dude is gonna be a saint with so much damn patience!

What a great job these deputies do keeping the trains and buses safe.Theyre working their tails…read moreoff right now because their always short handed so everyone should be more appreciative of what they do.

Extremely professional and communicative, got exactly what I needed done in a very timely manner…read more They kept me up to date along the way, I'll be using them from here on out

DO NOT BOOK YOUR FLIGHT HERE. My dad bought his ticket from here and he ended up getting his flight…read morecancelled and bought another ticket out of pocket, since then they've NEVER refunded his money back for the original ticket, over 750$!! He kept telling us to call the airline because they have our money, I called the airline TWICE and both times they told me that the Travel Agency has the money because they're the ONES WHO PAID THE AIRLINE IN THE FIRST PLACE. The status of refund was issued in November on the airline website and the owner is telling us (yelling) that he doesn't have the money when he DOES. He will POCKET YOUR MONEY HOPING YOU WILL FORGET ABOUT IT. The owner is EXTREMELY DISRESPECTFUL and told me every time I called that he's too busy to talk and to call later. TO THIS DAY WE HAVE FILED A COMPLAINT WITH THE BBB AND HAVE NOT BEEN ISSUED OUR REFUND.

Great prices and customer service. I would highly recommend. I needed a last minute ticket and the…read moreowner was very helpful.

Fantastic. Drivers were punctual and courteous. We took a trip from central LA to Anaheim and found…read morethe team to be excellent.

Best car service I've ever had! Used it for my client's…read morepre-arranged pick up from LAX to Pacific Palicades - driver was on time, car class upgrade for free (BMW 7 for the price of sedan) Great company to work with!!! Promised me corporate rate discount for a future transfers!

Their service is top notch. My dad's driver took very good care of my father. And he took the…read moreextra effort to let me know the status of the pick-up and drop-off. He didn't need to, but he went that extra mile, to assure me that my father was picked up at the airport and dropped off at his destination safely. To the driver: My father enjoyed himself, and wants to use your service again when he returns to the airport. Thank you very much!