I normally don't leave reviews, but what happened today absolutely needs to be shared…read more
Today (October 10, 2025) at Germantown High School, I ordered a steak rice bowl in a taco salad shell. I clearly requested only steak, rice, shredded cheese, grilled onions, and grilled peppers -- no lettuce, tomatoes, beans, sour cream, or queso. When I got my order, it had lettuce in it, but I decided to eat around it since I was back in my building teaching.
While eating, I choked on a piece of the steak -- it was extremely tough and overcooked. I eat steak often, and this was not normal. I began choking in front of my students, and they had to help me. It was terrifying for all of us.
When I walked back to the food truck to let them know what happened and to ask for a refund, the owner was rude, dismissive, and disrespectful. Instead of showing concern or remorse, he argued with me and refused to give a refund. Only after I started recording did they offer to remake the order, but by then, I had lost all trust and gave the food away to a colleague.
This experience was unprofessional, unsafe, and deeply disappointing, especially considering that they were serving at a school. I've supported this food truck many times before, but after today, I can't recommend them to anyone. A little accountability and empathy would have gone a long way.