I love this bank. There are lots of locations all over the DMV and farther. The employees were…read morenice. I was helped right away. Any bank that gives free dog bones to furry ones, has my vote. I like the bank application. It is easy to check balances and handle details.

I stopped in to open a charity checking account for a benefit we are hosting. The customer service…read morerep was abrupt in telling me that they did not do such accounts and that I should go to "one if the small banks in lynchburg." I wasn't aware that Bank of the James was a" large" bank. Very snobbish.

I started small with the Madison Heights branch with a checking account and now have full…read moreservice. Everyone knows my name and have had no problems there.

I can't believe the call I just received from Simple Blessings, Inc. In Altavista, Virginia. I…read morecalled the owner to request a review of my homeowners and automobile insurance. The owner, Patrick, was extremely condescending and, rather than review my current policies, told me to go elsewhere. WHAT? I called him out for repeatedly talking down to me and he drops ME after many years. I will find another agent but I'd advise anyone to stay away from this agent. He claims to be a Christian but operates worse than any agent I've ever dealt with. RUN. RUN. RUN.

Can't begin to say enough good things about this company. Patrick and Debbie have been amazing to…read moreme and my family year after year. If I have any problems or questions all I have to do is make a phone call and they take care of it no matter what it is. You won't find a better company or better people to do your insurance business with. I've been with this company for many, many years, have referred several people to them and can happily say I don't just think of them as my insurance agents, they are some of my closest friends. They truly care about all of their clients!

We custom ordered a 2022 X5 and paid a deposit on it, but when we went to make the purchase the…read moredealership low-balled us on our trade to the tune of over $6k. We sold our trade to CarMax the next business day and then they refused to honor our deal while still holding our deposit. I wouldn't recommend anyone even consider this dealership, avoid if at all possible. We are still waiting to see if they are going to refund us our deposit or not. So far all we have is a verbal promise to do so, but they've already proven they will not honor those. Update: they did refund us the deposit. Sadly, we have been their customer for over 5 years until this experience. That franchise has evidently been negatively impacted by the current market pressures.

Purchased a x3 m40i from here a few months ago. Great service, knowledgeable staff, willing to be…read moreflexible in negotiations. Definitely recommend

Mr. Phillips is honest, kind, and excellent at what he does…read more I recommend him highly.

I always have a wonderful experience when I bring my car here. Johnathan is very thorough and…read morecares about the work he does. Prices are very fair. They are always busy but they make you their focus. Highly recommend this shop.

Terrific service helping my Dad get a new battery for his truck! Jumped started it and got the new…read morebattery in. Highly recommend!

Service was great! Knowledgeable staff and the prices are great. Highly recommend them to anyone…read moreneeding service work done.

Marissa, Volvo rep, is truly knowledgeable and very patient to senior owners. Always attentive ,…read moretruthful, and helpful, I give her a 5 of 5 ! Parham Fox,MD

Easily the worst customer service experience I have ever had…read more My daughter's Volvo XC 90 (2008) would not start one morning, so she had it towed to Berglund Volvo. Every time the tech tried it, it started. They kept it for two weeks, and never figured out the problem. So she picked it up and drove it for four days. Friday evening, after work it would not start. Saturday morning we call Berglund Service at 9:00 and Service did not pick up, so we left a message, saying we would be towning the car over and please make arrangements for a loaner. I placed three more calls over three hours, all went straight to voicemail and I never received a call back. I made one final call and asked the receptionist if she could tell whether there was a loaner reserved for us. She said she could not tell and that was done by Scheduling and Appointments, and transferred me. The woman at Scheduling said that loaners were arranged by Service and she would get Lisa a message. So we went over to the dealership to get a loaner. When we arrived, shortly after noon, I asked the service person if she had gotten my messages or the internal message from Scheduling. "No, I have not listened to any of my voicemails today." She also proceeded to tell us there were no loaners. I asked about a rental car. "Well, I'd have to ask my boss about that" and then just sat there. I had to ask her if she please would. Looking like she was being put out, she went and asked her boss, who in no time at all, got us a loaner from the Mercedes side of the dealership, thank you. So we take the loaner over to meet the tow truck. The tow truck pulls in, the driver has my daughter pop the hood. In about 30 seconds he says "Try it now." Starts right up. "Loose battery lead. But I don't have the proper wrench here, so ask the dealer to tighten it up as best a possible" So we drive it to the dealership, after they have closed for the weekend, and leave a voicemail describing what happened and could they please tighten up the connection as best as possible. Monday afternoon my daughter gets a text message asking her to text or call. Since Service has literally never picked up when she (or I) call, she texts them explaining the background and requesting they tighten the connection as best as possible. Service texts back "Your vehicle has started on several occasions, no codes are present." Of course not, the tow truck guy (Nelson's Towing) fixed it!! You're just supposed to tighten it as best as possible!!! I could go off on several other issues, but can't take the time. The summary conclusion is customer service training is lacking in the most basic things.

Great quick and easy service at a good price! Definitely going to continue services with them!read more

My daughters lr4 threw a serpentine belt. it was a result of an unforeseen problem. Dave and the…read moreguys at endurance had to order the parts during a snow storm. They kept us informed and updated us all along the way. Good communication is everything when work is done with honesty and professionalism. They are not the cheap fly by night guys and they are not Crazy expensive. They charged a fair price for a company that will exist for years to come. Complete trust in the guys. David Milburn...GOFLAMES Dad