CROOKS & COWARDS- The day before Mother's Day, May 13th, my husband treated me to a full detail, or at least paid for one. We pulled in, spoke to the owner Joe about a full detail. Joe ensured my husband he'd do a great job and took us to the register to pay $285 for a full service detail, their top package. We were told it would be about 3 hours. We were called at 3PM and told the car is ready. We came to pick up the car and the car was not ready. I pointed out several things not done and they apologized saying I was called by mistake. Fair enough, mistakes happen. I then left the car and they called again 2 hours later, just as they were closing for the day and said the car is done. I came to pick up the car only to see a car wash and interior wipe down at best. They didn't even shampoo the carpets, didn't lift mats to vacuum, and there was still dirt inside on the dash. These were the obvious things I quickly saw and pointed out. The owner Joe apologized again and asked me to come back tomorrow, Mother's Day. He said he'd personally redo it himself and would make it right. I told him I can't come back tomorrow and he said he's here Monday at 8AM. I said I have to work so can't bring it in then either. I called that week to speak to Joe and he was not available. I was specifically told he went to Home Depot. I asked to set up an appointment to bring the car back but was told by the cashier (I believe his wife) that I'd need to talk to Joe and that she couldn't help me. I called back several other times, only for them to not pick up the phone. (Thanks caller ID) WOW, These cowards were really avoiding doing the right thing. I was polite and just wanted them to do what we paid for. Nothing more. I'm very busy with work and couldn't get back there in person to leave my car for another 3+ hours until this morning, June 10th. I pulled in and I politely asked if Joe was in and was told yes. I was asked what this was in regards to, so I told them. The guy comes back 30 seconds after walking behind closed doors and says Joe must have went to lunch. Apparently, Joe is refusing to come out to speak to me. At this point, this was unexpected based on my first encounter with Joe. I was obviously getting the runaround so I told them I would leave my car parked in the bay until he came out. I went into the office to speak to the cashier, the same one there the day they took our $285 and the same one that took my phone calls and said she was unable to help. She claimed the same thing, she was unable to help, and that Joe stepped out. I asked her to call Joe, she said she doesn't have a phone number for him. I told her that I would sit and wait as this was unacceptable. I wanted either a portion refunded back to me for the service that I paid but didn't receive or for them to do the job correctly. About 15 minutes later, the sheriff arrived. This coward, called the sheriff because he was not going to come out and speak to me, nor was he going to refund any portion of the money for services paid but not completed. I politely spoke to the Sheriff and explained what happened. Unfortunately, those that do the right thing, never have rights. While the sheriff agreed that this is no way to do business, and that he himself would be very upset as well, he was just doing his job and asked me to leave. I obviously understood that and left. As I was trying to leave, I saw Joe and what appeared to be possibly an additional owner. I proceeded to call Joe a coward and said this is no way to do business. Their response was, "it's a month later" ... Again, wow. You had five hours to do the job correctly and failed. Because of your failure and my inability to be available for my car to sit around for hours, I am penalized and was ripped off. DO NOT GET YOUR CAR WASHED HERE. They suck and are terrible people that don't deserve your hard earned money. read more