Hospice El Paso interviewed my sister regarding her health needs and their service. The initial…read moreappointment went well. Abby, administrator, should have been a used car salesman. She was on time, a lot of talk, and during her presentation made a lot of promises. These promises included: 7/24 care, 7/24 immediate contact, 7/24 availability, 7/24 immediate access to Hospice El Paso professionals, 7/24 immediate access to a nurse and doctor, and 7/24 access to any medical needs. During her presentation I stopped Abby several times and questioned her regarding all the promises she was making. She, again, promised that everything she had stated was accurate, and added that all calls were recorded and reviewed. All issues we may have during their service would be reviewed and answered by Hospice upper management team. After signing the paperwork, I told her that my sister needed an air mattress, due to bed sores. She promised that one would be delivered that evening. This was NOT delivered. Brenda, a nurse, came the next day to check on my sister. After her evaluation and the fact that my sister had issues keeping anything down. Brenda suggested that we move her to the Hospice Hospital so they could get in control of her eating habits, and then she could return home after this was corrected. We agreed and again I mentioned the air mattress. She promised they would have one ready for her at the hospital. The next day and in route my sister was talking, telling the ambulance crew to be careful. When I got to the hospital and saw her, I was shocked. I immediately called the nurse and asked her what had happened and what had been done or given to her. My sister lay in the bed, completely out and incoherent. The nurse told me I would have to check with the doctor. I said fine and asked when he would be there. She told me that she would check and get back with me. I asked about the air mattress, and again she said she would check. It was a long night. After numerous calls to Hospice main number, no one answered the phone. Calls to Abby the Administrator, did not pick up calls or respond to messages, and same response to Brenda the nurse. I finally lost it at the hospice hospital and one of the nurses got Crissy Jacoba, Hospice Specialist, on the phone for me. Again, I ran into another used car salesperson. She listened to my complaints, and I asked about all the promises made. She did not say anything but would look into the issue and get back with me. I asked the nurse about my sister's health. At that time, I found out they were pumping her full of morphine. I asked again about the air mattress. Again, she was going to check into. I asked when the doctor was going to be there. Again, she would check and get back with me. I was with her until 2:30 am. During that time, I noted that NO one came in and checked on my sister. The next day I was there at 9:00 am. In a matter of minutes we had lost my sister: No medical attention or review, No treatment, No air mattress, No doctor visit, Thank Dr. Becerra, and No action / No response from Hospice El Paso. This after all the promises made. This was a horrible, horrible experience that no one should ever have to go through. Hospice El Paso should be ashamed of how: they took care of my sister, how they took advantage of the people in need, how they made promises that were not kept, and how they ignored the people they promised to take care of. These People are at the most need in their life for "Help". The Help that you promised, the Help you said would be available, and the Help you ignored and did not respond to. Shame on you!

God is pretty busy, so he made hospice workers…read more May you never need the service provided by this business but if you find yourself in a situation in which you do need them know you are in good hands. Short of God sending actual angels or his son back to Earth for another round these professionals are the best we can hope for. Our care team not only provided support and comfort for my mother but offered advice, listened to, and aided us as care givers. Lauren and Vale are absolute saints that I could not have made this journey without. The comments I have read here on this business in no way reflect the experience I had. Compassion was presented from the first phone call to the last. The team repeatedly checked in on us and ask what we needed constantly. They always strived to overachieve and wouldn't leave our home unless our needs were handled. Often also asking about our health and our emotional well-being. This process is exhausting to say the least. Don't try to wait, call in those who are called to this profession... I can't imagine anyone who hate their job stays in this line of work... it has to be a calling. Thank you team for your care, your words, and for blessing our family in a dark time. We will never forget you.