I have been a user of BCBSM all my life. BCBS Michigan Medicare is the worst. No access to real time information. Customer service personnel are untrained and the company wastes money by sending a marketing piece including a face mask (months after the covid-19 started) and a packet of cucumber seeds. A packet of seeds? They are trying to circumvent my doctor by sending test kits I do not want. BCBSM has also started a company that offers medical services via tele-medicine. I told the caller I was uninterested. Unbelievably, they sent a bill to BCBS. In addition, I do not want overpriced OTC products through their OTC program. BSBS is out of control. Maybe it is time for universal healthcare with cost controls read more