Two friends and I scheduled appointments to get blow outs on Friday night, when we arrived this girl there told us that they were closing although we had called and booked appointments, which we thought was strange. We called back to their central booking line and confirmed we had appointments, and the person on the phone had to talk to the girl in the store, following which she reluctantly agreed to help us, but only for 2/3 people. I then said I was fine sitting out since I didn't really need a blow out and was just accompanying my friend.
The one girl who originally turned us away finished one of my friends earlier so said "oh, let me help you do something as well since you guys are going out tonight." I was like no it's okay but she insisted, and we thought she was just being nice and didn't want me to be left out. I sat down and she asked when the last time I washed my hair was, and I said last night. She then said "perfect" and then proceeded to use a straight iron to curl my hair without any washing. No heat protector or treatment was applied either. The curls she gave me were also quite tight and left my hair feeling dry and coarse. Honestly, I could've done a better job myself. The worst was when she charged me 31 pounds -- the full "rush hour" fee -- for a 15 min flat iron with no hair wash. My friends had hair washes and blow outs that took 30-45 minutes and paid the same thing. We all thought she was being nice and doing something complimentary in her spare time, but it was quite the opposite. I left feeling ripped off with a style I didn't ask for nor liked. If the manager of this location can contact me to discuss, happy to give you more details on this employee. read more