Shout out Ryan he cool asf chill ass dude was a lot of help…read more got me some cam dank ass buds

I was genuinely excited when I found a product at your shop that I'd been looking for from up north…read moreand couldn't believe you carried. I drove 45 minutes just to come in. The experience started great. I was greeted by two excellent team members--one at security by the front door and the check-in person. The store setup itself was nice, and I quickly found what I was looking for and got in line. That's where things went wrong. Jorge was the rudest budtender I've ever dealt with. I'd encourage you to review the camera footage of our interaction. He also took a product from me that I specifically wanted to buy. It was sitting on the floor, but when it wouldn't come up in the system he just removed it instead of figuring it out. The way he handled everything was unprofessional and not someone I would want representing a business. It was bad enough that I went back to the check-in person and told him Jorge needs customer-service training. Overall it was a hugely disappointing experience. I probably won't return because of how Jorge treated me and the fact that I don't want to deal with anyone who operates that way. Thanks for taking the time to read this.

The General Manager Kailey and the bud tender Cameron were amazingly informative and friendly!! I…read moredidn't feel rushed and was given the time to go over a misunderstanding between the online delivery prices for stizzy and the in store pricing....ALL GOOD once I was given the information not on the website and was so impressed with their ability to deal with the whole situation start to finish with a positive and professional attitude.

STIIIZY - 5434 Mission Blvd, Riverside, CA 92509, United States…read more I've been a loyal STIIIZY customer and shop at this location multiple times a week, spending hundreds of dollars over time. Unfortunately, my most recent experience was by far the worst I've had. I purchased a 1g pod, and as soon as I left the store, I took a hit and immediately noticed the pod was clogged. I had to inhale extremely hard just to get any airflow, which is not how a brand-new cartridge should function. Knowing something was wrong, I went right back into the store. After waiting in line, an employee asked how she could help. Once I explained the issue, she told me to go to cashier #6. However, instead of helping me or making sure someone else would, she walked away to assist another customer and left me unattended. I stood there at cashier #6 for about 15 minutes waiting for assistance. Another customer was waiting with me, and they were there for the exact same issue--a clogged cartridge. We were both left waiting with defective products while other customers were being helped first, which honestly made it feel like certain customers were being prioritized over us. When I finally received help, I explained that I'm a regular customer and very familiar with how STIIIZY pods are supposed to function. The employee took my pod to test it, came back, and insisted it was "normal" and that it's expected to have to inhale hard to get a hit. That simply isn't true. A new cartridge shouldn't require excessive force just to produce vapor. The airflow was clearly restricted. Since I felt my concerns weren't being taken seriously, I asked to speak with the manager. Unfortunately, that interaction was even more disappointing. She didn't greet me, ask about my experience, or try to understand the issue. Instead, she immediately told me to follow her outside to test the pod on one of the store's batteries. While it technically produced vapor, it still had poor airflow and minimal smoke compared to a properly functioning pod. The fact that it hit at all didn't change the fact that it was defective. What frustrated me the most was that the manager constantly talked over me instead of listening. Every time I tried to explain what I experienced, she interrupted me and acted as if she was the customer and automatically right. Rather than hearing me out, she dismissed everything I was saying and made me feel like I was making the issue up. She had a poor attitude throughout the interaction, repeatedly insisted she could not replace the pod, and ultimately sent me home with the same defective cartridge that still had horrible airflow. I even explained that I wasn't asking for a refund or anything extra I simply wanted a replacement for a defective product. I use STIIIZY to help manage my anxiety and to unwind, and I also struggle with insomnia. I told her I didn't want to go home and have a rough night because my brand-new pod wasn't working correctly. Instead of showing any empathy or trying to make things right, she sent me home with the defective pod and an even worse customer service experience. As a manager, your role is to listen, de-escalate situations, and find reasonable solutions when associates can't resolve an issue. Unfortunately, I experienced none of that. She lacked the professionalism and customer service skills expected from someone handling escalated customer concerns. Rather than working toward a solution, she argued with me, talked over me, dismissed my concerns, and made me feel like I was the problem. It honestly felt like they were treating a $23 replacement as if it were coming out of their own paycheck instead of taking care of a loyal customer who has spent hundreds of dollars at this store. What disappointed me most wasn't the defective pod it was the customer service. Defective products can happen, but how they're handled is what customers remember. Instead of listening, showing empathy, and making things right, I was dismissed, talked over, and sent home with a defective product. I've never had an experience like this at STIIIZY before, and I truly hope management addresses how customer concerns are handled at this location. Loyal customers deserve to be treated with respect and trusted when they report a legitimate issue. A little professionalism, empathy, and accountability would have gone a long way.

Personally, I love this place I'm sad they changed the hours to only 10pm as I used to go late…read morenight with my girl friends. But it's a great little dab bar, prices are really good, and like I said I love coming here with my girl friends. We get to catch up and smoke all in one and the budtenders have been super chill every time we've gone these couple months. They have a big selection of wax but of course some does run out, but there's plenty to choose from and non-alcoholic beverages are also cold to you and you can drink them at the bar! They have an outside patio to smoke too!! Plus they have a little storefront. Definitely a place to check out and have a sesh in. Will be coming back soon haha!!

If I could give 0 stars I would. Was sold a defective pod…read moreand walked right back in to let them know only to be told there's nothing they can do? What the fuck am I going to do with a pod that absolutely does not work? No even exchange or solution was offered. Unheard of. Manager was rude and I suggest no one purchase here. Truly Distasteful

Friendly face. Conversation was excellent would recommend to all my friends.read more

Terrible service, doesn't communicate well, he lies, and never on time. Takes forever to do…read moreanything! The weed you order is never the weed you get! 110% wouldn't recommend

They are always good to me but lately they aren't communicating…read more My last 3 orders were delivered next day. 0% communications My advice, make friends with the drivers and get their number. They are much more helpful than the office. Before that it was great.

This was a frustrating and disappointing experience from start to finish…read more I purchased a Plug n Play cartridge that appears to be counterfeit. The QR code on the packaging--which is supposed to link directly to the official Plug n Play verification page--does not work at all. That's a basic authenticity check, and the failure raises serious concerns about the product being sold. I reached out to the company to address it and give them a chance to resolve the issue. My message was read and completely ignored. No response, no explanation, no attempt to make it right. At best, this reflects a complete lack of quality control and customer service. At worst, it suggests they are knowingly selling questionable products and choosing not to engage when called out. Either way, I would strongly advise others to avoid this service

This is about the only place we miss in California. Great service knowledgeable staff and high…read morequality grown flower. Love the fact you can order online and go in and pick up.

Shady. Not a store front but a house?!! No thank you. Please advertise properly, so as to not waste…read morepeoples time.

Made the drive out from Rancho and it was worth it. Adequate parking, clean layout, helpful staff…read more While they wouldn't let me combine their first time customer discount with the specials they were running that day, at least they let me save the discount towards my next visit. Will definitely be back.

Awesome spot! Liz is great and very nice. Would definitely recommend. They have great pricesread more

I went in today, paid $45 for 10g top shelf, Willie Nelson. Nice&delicious…read moreRain was my bud tender and let me tell you she was so sweet and kind I just loveee her. Really nice way to start the weekend