Take a look at the reviews for Bloom Bridal. Notice anything? I unfortunately did not until after my terrible experience. All of the 5 star reviews are about the shopping experience, not what happens AFTER you buy your dress.
On 4/7/25, I fell in love with the top of one dress and the skirt of another. I was told that the shop works with a custom designer that could create a dress that looked exactly like the two halves were put together seamlessly. I specifically asked about the lace - whether or not they could source a lace that matched the chunky/larger size as well as matching the placement exactly. I was assured that was exactly what they did for custom dresses. The sales associate, Lauren, showed me her own custom wedding gown made by the same designer & the dress it had been based on as well as some progress photos from another brides photos, building my trust. I looked up the designer on insta, and Lauren was plastered all over their page as a model, so this built my trust even more. Based on those promises we signed the contract and paid in full as well as left them a hefty tip. The ETA of the dress was Oct.
Communication issues started immediately. The detailed reference photos I emailed (close-ups, front/back angles, and written explanations of what I liked and why) were "lost in spam." These photos were sent to the email given to me on a business card and has been the email that Mary Grace has used in the past two days. For 2 months I did not hear anything from anyone at Bloom about my dress. After multiple follow ups and no response, I finally heard back from Lauren and was told that she had moved away and quit Bloom, but she would still be my point of contact. She said she didn't get the text because she no longer had access to the phone. Since she had been a model for the designer, I trusted this decision. Mary Grace never reached out to explain any of this. The number I'd been texting was later used by Mary Grace to leave a voicemail on my phone, so she personally ignored my follow up text during that two month stretch of no contact. Between 9/26 & 11/10, I had no updates.
I was repeatedly sent photos of the lace placement that did not look right at all. Thin pieces of lace were used and placed wherever instead of matching the reference photos I'd sent multiple times. At one point, they sent an "update" photo that was literally the same image they had already sent. I was told they had to order more of the larger lace pieces & on 12/4, Lauren assured me this would NOT delay the timeline and the dress would still be completed that month.
Ultimately the dress was completed without my approval of the lace placement in the front. It was also made in a random warehouse in China, not by the designer in TX, which is something no one ever told me prior.
After MANY delays due to lack of communication on their part, Mary Grace promised it would arrive no later than 1/31. I did not hear from her again until yesterday - she ignored both mine and my mother's follow ups. She is refusing to make things right and refusing to take any accountability - instead blaming it on her previous employee who legally had no obligation to continue working on my dress after quitting as SC is an at will employment state.
My demand is that I choose an alterations place to fix my dress since there's no way I can trust her to find one. & if a 5 star rated alterations place is not able to fix the dress or I am unable to get it seen next week that I receive a full refund as my wedding is in less than 5 weeks. She has refused these demands and instead insists on finding the alterations place herself and making me drive 3 hours round trip to pick up the dress instead of her overnighting it to me.
I work in the wedding industry and am SO appalled at her behavior. I would NEVER treat a client the way she has treated me. A time that was supposed to be joyful, has now been ruined due to Mary Grace's lack of accountability and refusal to fix the mistakes her former employee made under the Bloom Bridal name. read more
