The staff you meet in person are wonderful, kind, professional, and truly care about donors…read more Unfortunately, the company itself is crooked, especially upper management. It's obvious they don't treat their employees well, and that trickles down into everything. Vitalant is making money off the generosity of people who voluntarily donate their blood, and it's really disappointing that hospitals don't have their own direct donation programs. The mission might sound good on paper, but behind the scenes this company is about profit, not people.

I have donated gallons at the Red Cross (multiple sites) and other organizations, including blood,…read moreplasma and platelets. While Vitalant Chico had the nicest digs, they absolutely have the MOST ATTROCIOUS AND DISGUSTING attitude. I don't blame the local staff - through review of their website and policies that seems to be a corporate policy. If you review their website there is ZERO talk about donor appreciation or gratitude. They pushed hard to donate on Giving Tuesday, but a quick Google search revealed that the narcissistic old white men listed as leaders got paid: President/CEO: $1,199,347 (David Green) EVP/Chief Operations Officer: $698,296 (Robert Van Tuyle) EVP/Chief Medical & Scientific Officer: $587,936 (Ralph Vassallo) EVP/Chief Quality Officer: $547,191 (Mary Beth Bassett) EVP/Chief Legal Officer/General Counsel: $593,404 (Bhavi Shah) Let me get back to the specific experience with donating. I go in for platelet donation (that's a 3+ hour procedure); the grumpy receptionist barely acknowledges me (no thank you, no small talk), but instead asks me to schedule another appointment "because they have quota" and I'm like "Ugh, no?". Then the guy invites me to the questionnaire room with "Let me help you out!". You know, it's actually the other way around, since 3 units of platelets retail for about $2500, so my time and effort is paying for his salary and the salary of the pompous leadership, and the nice digs. Next up - I express that I'd like to donate platelets and plasma. The guy responds with "Well, the machine decides what you'd be donating based on needs. See here - you'd be donating platelets, plasma and some blood, too". I tried to argue, but ultimately got coerced to donate whatever the machine decides, which was "platelets, plasma and some blood". This, of course, will then affect when and what I can donate next, so the whole thing about making a next appointment upon entry doesn't make sense. Besides the obvious disrespect, let me just point out something to Bhavi Shah - if someone came to donate platelets and ended up donating blood without informed, uncoerced consent that would constitute battery and I suspect that this has been happening throughout the organization for years now... But what do I know - the leadership gets paid the big bucks, right? Which brings me to the insult on top of injury - sneaky and deceptive practices with respect to promotions and donor incentives. Platelets have a shelf life of a week, but according to: https://www.vitalant.org/resources/rewards#FAQ your measly points may take 14 days to arrive, you may need to enter a promo code, you may lose your points, you need to opt-in, fine print and legalese, etc... The final disrespect to donors is that Vitalant won't do whatever little they've promised to do for donors without a fight (and sometimes even after a fight). If you call about missing points, they'll refer you to fine print, loophole, "my hands are tied", implications that you're a jerk for even asking for it, radio silence, etc. I don't know how thing work in MAGA Texas, but in California, false advertising is illegal. The CSR didn't really have a response when I asked for my blood products back or to be compensated for their fair market value, if they refuse to give me the promised measly incentive. Stuff like that may be fraud, breach of contract and unjust enrichment and another potential cause for a class action lawsuit against Vitalant. The phlebotomist and attending nurse were competent and friendly, but less attentive and grateful than their counterparts in other organizations and sites.

They saved my life and I'm grateful to the staff for their caring and kindness. Thank you!read more

Been waiting in an empty er for 3 hours with my girlfriend having severe abdominal pain…read more It has now been 4 1/2 hours the room has somewhat filled and emptied around us twice It has now been 6 hours and every time I talk to a nurse they act like it's our fault that we are here oh and it has filled and emptied again for a third time It has now been about 7 hours finally got a room and there is a needle in the back of the bed after she got verbally attacked by the doctor and the nurse shoved a Covid test so far up her nose it still hurts 5 min later 3 nurses just came in the room and they all saw the needle but decided to leave it I watched them stare at it

Employees seemed like they are not adequately prepared and trained. I had my procedure stopped…read moreshort due to employee error. They were very good with COVID prevention. Temp checks, hand sanitizer, social distancing and frequent sanitizing.

From the owner: Vitalant is the nations largest independent, nonprofit organization focused exclusively on…read moreproviding lifesaving blood services. We comprise a network of about 120 blood donation centers in nearly 30 states, and provide lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S.

I think red cross is worthless. A family from Australia lost everything sunday in a motorhome fire…read moremy friend and I said oh you can help them they told us no because they aren't from here. We said that's bull you will help illegals but not a family from out of the country who lost everything. Trust me I'll tell everyone not to support a group that can't help those really in need.

I donate blood when I can and this is the place I go to. The staff here is competent and friendly…read more I get my donation done with little pain and my veins are hard to see, but these people are sure experienced and they just feel my arm and know where my vein is. Poke and it's just a little pinch and then it's fine. There are some things you can do to make your visit go well, and one main thing is to hydrate well so your veins will be nice and juicy to find and your blood will flow better. The other thing is to fill out the online questions BEFORE your appointment and print and bring the little square code thingy to the front desk. This will save a bunch of time. A tech will take you into a little room for privacy where they will take your vitals and do a finger prick to measure your blood hemoglobin. This is how thick you blood is with red blood cells. Then you will go to the blood draw station. The blood draw goes as fast as it takes to get 500 ml. of blood out of you ... basically a pint. It takes me about 7 min. When you're done they will bandage you up and let to have at all the free snacks! I love me some Doritos! If you want to donate blood, and it's a good thing to do, this is the place to come. Be sure to go to their website and make an appointment ahead of time. You can donate every 8 weeks id you want. A real good thing about giving blood, is you'll get a free cholesterol test! The results will be posted to your online account under "wellness".

Dang girl blew my vien. Never happened in my years and years of donating. I'm done. She makes my…read morearm to find the vein and then dug. She was awful

I have been coming to CSL for over 2 years and it is an absolute highlight of my week. ALL of the…read morestaff go above and beyond. They are incredibly kind, gentle and friendly and very professional. I very much enjoy seeing every one of them each week.

They adjust their hours without notice. Rarely open, very…read morefriendly and polite when open.

I recently arrived in Woodland to dog sit my daughters dog. while here I noticed that the little…read morehouse she is in did not have any smoke detectors. I called the local fire department and was referred over to Red Cross as the have a smoke detector program which offers free smoke detectors as well as installation. My being 70 years young this filled my heart with gratitude to know my daughter will be safe in her home. as a side note: the day after I called to ask about these a house down the street burned. No smoke detectors present. please be safe and make sure you have these in your home and if not call the wonderful people of the Yolo, Woodland Red Cross. they are an outstanding service.

First time at this facility and everyone was very sweet and friendly. I was coming here to donate…read moreblood but this time I wanted to donate platelets for the first time. Nurse Christina was super helpful and made the process go smoothly. She went over everything and made sure I was okay during the whole process. If you're ever looking to donate blood or platelets/plasma, please don't overthink it and just make that appointment and go in. So many patients are in crucial need of our help. Trust me, I know it's scary to donate but once you're finished you will feel so good about yourself. Also, know that your donation will help not just one but a few people. "Remember that the happiest people are not those getting more, but those giving more."

The staff was very professional. I have no problem with the staff. I don't ask where you stand…read morepolitically. I don't ask where you stand religiously . I'm self-employed. I do not post my political party on my vehicle. My client may not agree and never use me again. First thing to come to mind I'm in the wrong place. I'm never coming back. United blood services or Red Cross.