My husband and I used the Block Advisors location in Short Hills for our tax preparation services this year. We were extremely dissatisfied with the quality of service that we received and strongly discourage others from having their taxes prepared at this location.
We worked with one of the more senior tax consultants. The whole process required making three trips to the office totaling more than four hours. The first visit took more than two hours, not because our taxes were particularly complicated, but because our tax consultant seemed more concerned with telling stories and name dropping than about the details of our forms. He repeatedly made data entry errors and was unable to answer basic questions during the preparation process. Upon returning for a second visit, we learned that the consultant had misplaced our local tax forms. Both the consultant and another employee tried to convince us that this didn't matter because we weren't required to file those forms anyway. This is simply untrue. Later that night, the consultant called to say that he had found the forms. A couple of days later, my husband scheduled an appointment with the consultant online, for 8am the following morning. The office was closed when my husband arrived. When the office finally opened and we reviewed all of our forms, my husband noticed several errors on both of our local tax forms, including an error in one of our social security numbers.
We chose Block Advisors with the hope of forming a longer-term relationship with a consultant who would be available year-round. After experiencing this level of arrogance, condescension, and incompetence, we will not be returning to Block Advisors again. read more
