We hired Blitz Nation for our wedding, originally scheduled for June 2025. Sadly, we are now unable to have our celebration due to an extended deployment for my husband, who is active duty military. On top of that, we endured two family deaths, a pregnancy, and a miscarriage - all in 2025. It's been a time of unimaginable grief and change for us.
Throughout the booking process, Robert was professional and courteous. However, when it came time to cancel our wedding due to these life-altering circumstances, Blitz Nation declined to return our deposit--approximately $2,500.
While I understand that the contract allows them to retain it, I believe this decision reflects a lack of compassion and flexibility, especially given the nature of our situation. They did offer to apply our deposit to a future date, but after everything that has happened this year, I will not be planning another wedding, and have accepted this is not in the cards for us.
Many of our other vendors responded with empathy and refunded us in full, despite similar contractual terms. Their willingness to prioritize humanity over policy meant the world to us. I had hoped Blitz Nation would do the same, particularly for a military family facing both service-related and personal hardships.
This isn't a review of their performance at an event--we never made it that far. But I do think it's important for others to know that while Blitz Nation may be legally within their rights, their unwillingness to make exceptions in extraordinary cases is telling. That $2,500 would have gone a long way in helping us rebuild and plan for the future family we still hope to have. read more
