Although the photos and website appear professional, my experience with Blissfully Abroad Travel was disappointing. After returning from a family wedding in Mexico, every guest shared negative stories about their interactions with Alexis.
Booking through Alexis (Blissfully Abroad) was marred by poor communication, and a lack of support when issues arose. Many of us were left feeling frustrated as our questions went unanswered, and problems seemed to be dismissed rather than addressed. Replies repeatedly included personal excuses to explain the lack of follow-through. As an example, we did not get our airport transportation vouchers/confirmations until 2 days before departure, and only after repeatedly asking for them.
While Blissfully Abroad Travel managed our room bookings, all wedding planning and event coordination were handled by the Hard Rock Hotel staff, who exceeded our expectations. Our frustrations were limited to the booking process; once at the hotel, the staff ensured a wonderful experience. read more
