We tried to use Bliss Honeymoons to plan our honeymoon but were completely unsatisfied with the services. I am now being threatened with a lawsuit over my review, and as Laura puts it, "my financial future at risk". I have been asked to remove reviews. I have been asked to reword reviews to comply with terms of service. I have even been asked to provide proof of my claims below and I've done it so that future clients have a idea of the type of business practices Bliss Honeymoons chooses to engage.
Her service starts with a brief introduction phone call that goes over budget, preliminary ideas or destinations and few rules if I choose to work with her company and her fees. One of the rules that should have been an immediate red flag was she warned about reading reviews on travel review sites. She stated that sometimes those reviews are unverified or could be altered or faked by people or companies trying to manipulate ratings one way or another. Because of this, I had to rely solely on her recommendations and suggestions. I asked for pictures of rooms (specific things) and had to wait days for a response. I could have easily Googled images or looked on various travel review sites for an answer but again, she told me not to use those. When I asked for changes to dates or locations or try different combinations of things it was met with resistance and reminded me this would take an hour of her time to process any changes or estimates. This made getting quick answers difficult. I was led to believe I was a difficult client because I did not fit into their 99% of couples, and my requests for changes were unreasonable and time consuming. I will not apologize for not fitting inside the box most your other client do. I was reminded she has other client appointments or how much time she has already put into helping plan our honeymoon
She continually sent the same canned powerpoint slide presentation over and over with a few extra slides added each time. This made keeping track of the resorts and packages impossible. I was presented with inaccurate information regarding travel time and airline flights to destinations including Fiji. In one email she told me it takes two days to get to Fiji. This is incorrect, as there is a direct flight from LAX to Nadi that would have worked with our schedule perfectly and only 3 hours longer than Tahiti.
It should be noted, they resell vacations from various supplies and wholesalers. The prices she quoted aren't competitive or even in the same ball park as online travel sites or your local membership based warehouse's travel department. I thought I was working with a full service travel agency but was actually working with an impatient reseller. At one point Laura was frustrated enough with my requests for different scenarios, combinations and pictures she handed me off to another agent. This was the final straw, I was not going to start over with someone else again.
Save your money, use your local membership based warehouse (they have a great travel department, well worth the price of a membership), they are more flexible and happy to run all sorts of combinations with you right on the phone. We would have never been able to stay 10 days in Bora Bora using the pricing from Bliss. read more
