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Bliss Baby Birth Services

5.0 (1 review)

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6 years ago

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Club Pilates Renaissance

Club Pilates Renaissance

1.0(2 reviews)
4.2 km

I went in to cancel my membership after 3 months. (October 2025) I was asked by one of the managers…read moreof the reason for cancelation. I informed her that it was not in my budget at the moment. She gave me the option to "Freeze" my account. She told me that I would not be charged during this time. I agreed to freeze the account for 3 months. She said that if I decided to go ahead and cancel after the account has been frozen, then I could do so. She told me to just make sure to contact the studio about a week or so in advance before the account was set to come off frozen status so that I wouldn't be charged. During the same month (October 2025) I was charged a $25.00 fee. I contacted the studio to see why I was charged a fee. I was never informed of any additional fees. They refunded the money back to my account. In December 2025, I started to receive text messages and emails stating that my account was past due. I reached out to the studio to ask them why I was being charged and my account is supposed to be frozen until February 2026. I informed them that I wanted to go ahead and cancel my membership since I was being charged anyway. I went in the studio to cancel my membership in person. I was not informed that I would still have to make full payments while my account was frozen. Isn't that supposed to be the point of a freeze? Overall, I am very disappointed and dissatisfied with Club Pilates of Ridgeland, MS. It is not right or fair to offer something to help your customers, then not inform them of any additional payments that they would have to make. This is my worst experience with a pilates studio!

I wish they would do a better job at communicating. Be sure to bring your grip socks. They do not…read moreprovide them, and they do not communicate that it is a requirement. I expected more from a BEGINNERS class considering if you are advertising to BEGINNERS who don't know anything about Pilates. It would be smart to fully prepare them. Very disappointing and unprofessional. It takes about two minutes to add that information to the site or the text message they send to confirm your class.

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Club Pilates Renaissance
Club Pilates Renaissance
Club Pilates Renaissance

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Bliss Baby Birth Services - childbirthedu - Updated October 2026

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