In May 2017, I ordered a deep cleaning service from Amazon for 2 bedrooms. My house was a 3 bedroom + 2 living rooms but I did not want the bedrooms cleaned and I specified so thus it felt fair to book a 2 bedroom as it should give them plenty of time and a little profit. Florence scheduled my deep cleaning for 10am.
At 10:20 on the day scheduled for cleaning, I get a text from Florence that they are here. I don't see them.. only to realize that Amazon defaulted to the wrong address. Fortunately, they are in the same zipcode, only 5 minutes away. At 10:23, I texted Florence the correct address. At 10:26, I got a response asking for a zip code(strange considering Google Maps will auto fill) and at 10:32 I replied with the zip code. According to Google Maps, it is a 6 min drive. Overall, they lost 20 min.. unfortunately for her, Florence later claimed they waisted an hour when a) she was 20 min late, b) she did not seem very pro-active when I texted her the next address.
If only that was the only issue I encountered with Florence...
Through 3 mediums I stated that I did NOT want the bedrooms cleaned(email, text, phone call), her crew however did clean the bedrooms and later Florence sent me an email charging more because it took longer than the estimate.. I gave precise instructions and they failed to respect them.
After stating the facts in a response to her email, things got very interesting. Her response was extremely unprofessional, manipulative and frankly insulting, here are some quotes taken from the emails she sent me:
- "I was actually being kind and generous to you. I showed favoritism toward you because you have same first name as my son"
- "It was also a very disturbing, disgusting, filthy house with unlimited cobwebs every where as though it was a Halloween house. All the floors were filthy with excessive debris, requiring a shop vac."
- "I can see very clearly now that you a person without conscience! It's a waste of time going back and forth with you. You are a cheap and a confused mess! You like to cheat people. But I maybe the last person you cheat. Because as you go to Amazon, I will go to Almighty God. Nobody owes me money and get away with it. I will pray that the balance you owe me burn daily on your heart like a hot charcoal until you pay me. You won't be at peace. I will also pray that you experience financial loss until you pay me the $116.67 you owe. You can't receive service without paying for it."
I usually have had a good experience booking contractors on Amazon, unfortunately Florence was a very negative one and I can't thank Amazon's customer service enough for dealing with such an awful business.
As seen in other reviews, it's not her first time dealing with clients in such manner. read more