Me - Do you have gluten free buns for your burgers? (Yes, I have Celiac, excuse me.) Employee - Yes, we have buns for our burgers. Me - No, gluten free buns. Employee - Yes, we have buns. Me - No, that's not what I said. Can you wrap your burgers in lettuce instead of putting it on a bun? Employee - Yes, we have burgers. Jesus Christ, how much more plainly can I ask my question? How effing irritating that someone can be so naive. Either train your employees better, or hire someone with a higher IQ. read more

Stopped in on a Thursday afternoon to have lunch and there were three of us. We go in and they were a few patrons sitting at tables, the menu was extremely simple, but somehow two managers couldn't get the job done correctly. Seems to me like they're thriving off a culture of confusion in their kitchen. 10 minute later we had to ask for our food and then we got attitude from the male manager who had to eat crow after we showed him the time that we ordered on the receipt. He remained indignant.. You might be best advised to go elsewhere. It's a new building, rather clean, and the burger was pretty good, but nobody needs to put up that crap for lunch especially from managers of places. To be clear, the little petite female manager was on the ball. Her peer was anything but. Over and out. read more

Yikes! Seldomly am I moved to write a review of a fast food restaurant, but when I am, I would prefer it to be for a good reason. This was not one of those experiences. The burgers we got were dry (we ordered ahead online, and suspect they were made when ordered and thrown in the hot box to sit for 35 minutes), the lines were long, and this Blake's sauce I keep hearing about was nowhere to be found. The onion rings and fries were good though. The real tough thing was that apparently the shake machine was broken, and we would have been liked to have been offered a refund for those, but we weren't. Restaurant workers was mostly clean, and the bathrooms were nice, though one soda machine wouldn't dispense ice, and the other's carbonation was clearly low. If we're ever inclined to stop in Las Vegas again, I suspect we'll be settling for McD's. read more

Absolutely awful experience. The inside was dirty and the bathroom was downright filthy. The back area was crammed with workers, yet somehow no one seemed to be doing anything at all. They forgot to give me a receipt and continued to shout my order number that they never gave me. It took 25 minutes to get a plain, bland burger -- easily one of the most basic I've ever had. The fries tasted like frozen ones from a Costco bag. Overall, just a total letdown. We won't be back, and I'd recommend others stay away too unless things seriously improve. read more

Blake's Lotaburger - Dirty restroom - Burgers Near Me - Las Vegas, New Mexico

Never fails, we order breakfast burritos and there's ALWAYS egg shells in them! It's absolutely DISGUSTING! The cooks need to be more aware of what they're doing! NO one wants to eat a burrito with egg shells! This location was REMODELED it did not close. read more

I ordered a large sweet tea but was given an unsweet tea that tasted old as if it's been sitting all day. They left our cookies out. The fries are cold and old. Overall it was just not good. read more

The food is good. But only when they get the order right. Expect at least 30 minutes to get your order. They have no drinks for some reason. So if you wanna spend 30 minutes to an hour, trying to get your correct version of your order, then come on by. read more

Drink machines not working. Tables not clean. No toilet paper in the dirty bathroom. Flies everywhere. Food was ok, fries were good and abundant so not 1 star. But not going back. read more

Overpriced, bad food, slow service, dirty establishment. Nice people though! I feel bad for them though - they just aren't quite set up for success. read more

Absolutely the worst! Waited forever for a cold, wrong order. The bathrooms were filthy. Never again!

5 cars and 40 minutes in the drive though is a first in my 52 years of life! Day before was in the lobby and food took about 30 minutes. I am typing this while in the drive through waiting......still. Food not bad, But take a vacation day to order an eat! read more

Never gets your order right. Customer service is always rude and doesn't listen. I always order a bean with bacon burrito and they never put the beans no matter what. read more

My first time at Lotaburger ... they were open late and looked interesting. I'm so glad I did. Their fast-food green Chile burger was great, a true New Mexico classic! Meaty, spicy, tasty!! I loved the fries too - I ordered them without salt and they were exactly as requested, hot and very tasty! Their chocolate shake was also perfect. Much better food than I've had any of the national fast-food burger chains in my last month of travels. I wish we had Lotaburger here in St Louis!! read more

Blake's Lotaburger - Counter service was fast and efficient. - Burgers Near Me - Las Vegas, New Mexico

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I just ate there, that's open. The burger was kinda dry in the fry's Needed salt. Put a temp to be a good burger

I love lotaburger but the one on 2302 Seventh St Las Vegas in New Mexico SUCKS sad to say.... The cashier was really disrespectful and rude and said they don't make chili or fry's past after 9pm when they close at 10pm and I got there at 9:10 still with 50 minutes basically a hour still left... he was large male read more

Blake's Lotaburger - Burgers Near Me - Las Vegas, New Mexico

Be prepared to wait a significant amount of time for your food to be ready. We ordered over the phone and it took over 30 minutes for our order. This has always been an issue, even though it's a newly built/renovated Blakes, the service still remains the same. I suggest making improvements on turnaround time. read more

Try not to kill the burger again it was overcooked Burger was dry. For being a new facility they should have new employees with new trainers who know how to cook burgers the right way. come on Lotaburger you've gone downhill. read more

Called and placed my order over the phone and when I arrived about 10 minutes later it was ready. Blake's is a staple in NM and has amazing burritos and burgers. Had the Carne Adovada breakfast burrito with green chili and it was excellent. read more

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This place is always delightful! The best burgers in town, consistently good! Lotaburger with green chile and cheese, extra pickles and some seasoned fries and I am one happy lady! The kids that work here are great, always happy and listening to music as they work. This is a must stop in Las Vegas. read more

Honor your online orders. If you're out of the ingredients for burritos,. don't tell customers to come back tomorrow or call corporate for a refund. Corporate doesn't answer the phone, and they don't return phone calls. Bigger is not better. Miss the old school Lota where people treated customers like they cared and didn't make excuses. read more

Blake's was recommended to me by a friend as a great burger and a quintessential New Mexico establishment. So when I noticed that my hotel for the night was near a location, I decided to swing over for dinner. This is an older place with limited indoor seating (only stools at the window). Most tables are outside, not a problem at 6:30 PM when the sun is beginning to set. When I got inside, I placed my order, was handed a cup almost entirely filled with ice (which I proceeded to mostly dump out before getting my drink), and I waited. And waited. And waited. 15 or so minutes later, I was walking outside with a green chile burger and seasoned fries. The burger was quite good and the green chiles added a unique spice. Was it worth waiting 15 minutes for? Probably not. But it's a step above McDonald's. I left hoping that this location was just an aberration and that a visit to another would be faster. The food is good, just don't expect it to be "fast food", because fast it isn't. read more

Blake's Lotaburger - Green chile burger - Burgers Near Me - Las Vegas, New Mexico

Love the green chile cheeseburger! That's what keeps me coming back. Breakfast here is great too. Huge burritos! I Wish this location had some umbrellas on the patio. It's kind of hot out and bright there! They could stand to do a good scrubbing here too. Seems short on employees so the soda area is a mess. Floor is dirty. read more

Blake's Lotaburger - It's hot out there! - Burgers Near Me - Las Vegas, New Mexico

apolinario , Justin, and Keira were friendly and helped me with my order since I was new to town and the restaurant.. They made me fall in love with the place and I'll be back EVERYTIME I pass through! I read more

Loved our lovely customer services, we all ordered burritos :) Keira was a wonderful cashier and the rest of the crew was working hard. Thanks guys! Can't wait to enjoy my burrito. -Sophia read more

TERRIBLE! Order was all F*ed up. I ordered one NM style Lotaburger combo, got a plain Lotaburger with pretty much nothing on it and cold fries to boot. I'd never have bothered writing this. Except, I got screwed on Chile therefore now Blake's gets to eat this one star review. This location is a prime example of Blake's being hit and miss, this one being the latter. Keep up the great work, y'all deserve $15/hr! read more

This lotaburger can be hit or miss. The quality of the food seems to be inconsistent but still better than all the other fast food places in Vegas. The one part that is really annoying is that the employees love to leave the phone on (on purpose) so the line stays busy and they don't have to take orders. It's impossible to order something over the phone in the morning. You would think as a business would want to take as many orders as possible. It can also take 5 min or over 30 min to get an order but they won't tell you the time it should be ready. The breakfast burritos are huge and delicious and the green chili is always spicy! The burgers are also good with green chili and cheese. But like I mentioned before they can sometimes be cooked inconsistent. The restaurant itself needs a good cleaning. It is dirty many times I go inside and doesn't look well. Hopefully they will change the way they manage this place and make it a cleaner and more consistent place to eat. read more

An overfilled breakfast burrito and cold coffee served with a side of HS dropout attitude. Never again.

The customer service at this location is horrible. The staff are not happy in service, they don't know how to communicate with customers and are extremely rude. The staff member Raven needs some major lessons in customer service read more

As of Nov 2020, they still refuse to answer their phone the majority of the time. I complained to their main office once and thing's improved for a few weeks then they went back to not answering their phones. A few weeks ago I tried calling them from the parking lot. Again no answer. When I went in to order I asked why they were not answering. The person at the counter said they were swamped. Only two other cars in the parking lot and only 3 other people who I assumed ordered on line came thru while I waited for my order. That doesn't seem very busy to me. Too bad the service has gone down hill so far. I really like their burgers but unfortunately if they don't answer the phone I go else where now. One more thing. In this day and age of COVID you would think they would prefer phone in orders rather than in person orders. read more

I can count on Blake's to give me a delicious fresh lotaburger with all the fixings and freshly cooked fries. I haven't had a bad experience here yet, definitely recommend! read more

Ordered 2 hours prior to getting there- show up waited 20 mins to ask about order and haven't even started our order. Can't get that 40 mins back and no $ refunds back have to call corporate . Never again even it's the best in town - read more

Well, based on just about every other review saying good things about the green chili burger, or green chili whatever, I tried the burger. I agree wholeheartedly with the other reviews about the green chili! I would certainly wonder that being this is New Mexico, do they use green chilis from "Hatch, N.M.??? Of course Hatch being world famous for their green chilis. However, whether or not they do is irrelevant because it was very good, and that burger was bursting with flavor. The staff were working hard, and were very efficient. The building is a little dated, but so what. It was clean! I am glad I found this little gem, and will be back. Thanks fellow yelpers! read more

Blake's Lotaburger - The mascot!? :-) - Burgers Near Me - Las Vegas, New Mexico

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Soooooo the man I'm assuming the manager, was taking orders without his mask on. They were letting the phones ring, and the online ordering wasn't working I was dead set on lotaburger so I went to the store that was conveniently dead still with phones ringing and no one answering... Update they can't obviously read a receipt to get not only one order right but two read more

Ordered a hot dog. Wanted mustard, relish, and onions. No relish. Not sure how you serve hot dogs and not have relish but here we are. Hot dog was adequate. Onions were mostly missing in action. Bun was exceedingly stale. read more

We had a good experience ordering the burger with one and two patties, cheese and their famous Hatch Green Chile. The onion rings were nice and crispy and the regular fries good as well. If you have a craving for a burger and want something different from the common. Try and enjoy this place. The next morning we tried their GC burrito and it was good! read more

Second time I try and order a lotaburger and they are out of them, and they won't try and compensate. Why are they called Lotaburger?

Had to come back because they forgot to give me 2 of the items I ordered. I got a hot dog. The bun was so old, that it broke into 3 pieces by the time I unwrapped it. The actual dog was sliced in half in a very crude manner, and had pieces of onion or something else, something black and burnt-tasting, caked on to it. My husband got a geen chili cheeseburger. The patty was very thin, but the chile was deliscious, with a nice bite to it. read more

Such a shame that our little town of Las Vegas has the worst fast food restaurants in the state , called to try to place an order they put me on hold for 10 minutes then come on n tell it will be a 45 minute wait for an order. This has happened to me the last several times I tried to order. read more

Great food, but awful service. I stop here each time I am passing by Las Vegas and the service gets worse and worse every time. My last stop consisted of a 25 minute wait for a breakfast burrito. Yes, a single burrito. And it was not that busy when I made my order. Another issue is that they do not clean on the go, so the prepping station is covered in food splatter and other random edible bits. It is simple gross to look at. read more

Best fast food in Las Vegas. Good burgers. Would go again for sure, and nice staff . Pretty dirty place though.