Grayson service and support goes above and beyond all other providers. He proactively communicates…read morethe best fit for your needs, he is consistent, reliable and friendly...everything and more you would want in a credible agent!

We waited two months to get a response from our personal agent. Called twice with no response…read more Called corporate to try to get in contact with this particular state farm. They never called us to try to help us in anyway. Come to find out they changed one of the plans on our cars and didn't even tell us about it. We were being way overcharged. That might not be their fault directly but they should've been more involved with our Account. There's no reason for this kind of lack of communication.

All went well at my closing. Joy and everyone at BankSouth made this a smooth transaction. She was…read moreavailable to me every step of the way and answered all of my questions. I felt valued and that my transaction mattered. This was my 5th time closing on a home and this one processed faster and had the best service. I highly recommend Joy and BankSouth.

I wont choose BankSouth Mortgage ever again. They offering you a credit when actually they are…read moredouble dipping you later on when closing $2,000 for origination fee and other fees which you later find are higher than the competitors. (Initially they promised $6,000 but because it is an investment property suddenly they can not get you that but, far less) The luck of personal communication is everything since all is computerized and makes the all process stand down, not out. My file has being dealt with not 1, but 4-5 people during the process of the closing which means, the obvious - your info is being shared with multiple people - a big No No. I will not recommend Laura Brown, VP, Sr. Mortgage Banker who leads her team so they are not in fault but upper management and her. instead of finding a suitable solution to make me as a client happy she ignored it all from beginning to end and ignore my requests by either replying once or ignoring any of the requests moving forward. Laura Brown who is completely ditched herself from the process and the process overall is not great it is not actually pretty bad = Automated, rather than personal, responses are not great and you are just a number. Communication was poor between loan officers and underwriters plus, Communication was poor to other vendors like title companies and real estate agents. Point of contact changed multiple times. Delays in re-verifying information over the phone and, repeated re-verifying information over the phone that my account were not in forbearance (we already did it once, for 15-20 minutes. do we really need to do it again?) on top, it was recorded so why disturb the process or the client. I found the luck of training and knowledge brings this all experience with Laura Brown and Bank South to an end.Provided incorrect or vague information no personal communication. absolute not great bank to work with and will not going to even choose them again. I have a few properties and this is by far the worst experience i have ever had with a bank. so BankSouth Mortgage Is a BIG NO!

It was a pleasure working with Chris. He answered all my questions in a timely manner.read more

4th review -they keep getting taken down…read more Terrible customer service! Terrible communication! Car disabled for 7 months, stolen from a tow yard they contract with, more damage sustained during theft, refused to total it, tried to repair with salvaged parts (if they even did that - that's what the documents say), sent to shops that only did body work, no mechanics on staff, multiple tows due to car still not running, then non-renewed us AFTER 7 MONTHS! Look at their BBB rating, and research the mulit-million dollar settlement from a few years ago for using salvaged parts for repairs and stacking the court that would hear the case. Run, don't walk away from this crooked agency!

Thank you guys for helping me get the best life, auto, and home insurance for a fair price! Great…read moreservice!

Darian Woodruff is the agent you need! She saved me half of what i was paying with another…read moreinsurance company and she was sooo patient with me which allowed me time to compare quotes and handle personal matters. She was extremely friendly and helpful and explained everything i was curious about.

I am an employee at Jeremy Higginbotham State Farm, and I would like to share my personal…read moreexperience as both an employee and a satisfied customer of our auto insurance, life insurance, and homeowners policies. First, he is one of the only agents you can actually, get on the phone if needed. With a deep understanding of our products and services, I can confidently say that JH State Farm absolutely excels in providing comprehensive coverage and exceptional customer service, and Jeremy Higginbotham is an outstanding boss and mentor. His life story is incredible and truly inspiring.

Just switched our car and home insurance to Mitchell Smith's State Farm Agency in Cumming, GA…read more30040. I worked with Grant Knight who was so pleasant and easy to work with. He took his time to explain things and really listened to my needs. Saved us money! Such a welcome change from the previous insurance agency we were dealing with. Highly recommend. Nancy T. in Cumming

After over 40 years with State Farm , I was transfer to this agent and the first transaction they…read moredid for me they blew It and when I was called by there relationship manager I was told that they get it right 95% of the time,Wow ! Not what am looking for in a Insurance Company !

This office is fantastic. On several occasions their amazing customer service got me out of a…read morepinch. One time in Canada, a car rental company refused me a rental until I showed them a specific form from State Farm proving coverage in Canada. I was running very late to an important event. So I made a call to Gary Garrett's office and explained the situation. Moments later they emailed me the specific form with my name, policy number and other information on it. There were a number of occasions like that where they were extremely quick and responsive...and always so nice and friendly. I'm really glad I went with them for auto and renter's insurance during my time in Athens, GA.

I recently switched my auto insurance, they were very helpful and saved me money.read more