I have had two experiences with the company in the recent past I'm giving two stars simply because yes my problem was fixed. Long story short new house, we have no clue what systems are in here yada yada. We actually have two separate units, our first call was made during the winter about not having adequate heat when it became very cold. The tech showed up to look at it said oh you have a heat pump system, there is a wire not hooked properly in your thermostat to allow for emergency heat, less than an hour at the house bam everything is fine, until the bill came. They wanted $175 for this minimal project I couldn't believe it, so we called to ask how this could be and during the conversation he admitted they go off of a labor book and they honestly don't really have anything in the book to know what to classify it as so it may have been over charged. But they have a policy that if you are not satisfied you don't need to pay or pay what you think so we thought wow that's great service, we sent they something to the effect of 125 and thought that was more than fair. The great policy and willingness to correct brought us back to them a second time here more recently to address the other unit not adequately cooling, so they show up say oh this is also a heat pump and your thermostat back here is also not wired correctly. 40 minutes at the house and a fixed wire later they want 195! Needless to say we are not happy once again. This is 25 more than last time for the same exact thing, keep in mind these are not emergency calls. So once again we will be having to go through this issue. read more