1. Black Tie Formal Wear

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McDonough, GA

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Black Tie Formal Wear

4.0 (7 reviews)
Open • 11:00 am - 7:00 pm

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Serendipity of McDonough & Locust Grove - Blow dryer case

Serendipity of McDonough & Locust Grove

1.0(6 reviews)
0.8 mi

they have some nice items at the locust grove location. so me and my daughters came in to get some…read moreshirts made. a very nice woman told me to speak to the lady at the back counter. i get to the counter and she notices us but never said ill be right with you. she continued to work on her project and i didnt want to interrupt because i didnt know if she needed to focus. so i continued to wait for about 5 minutes or so and it appeared that she was done. she went and sat at her desk and began to work on the computer. the desk was at an angle to where she could see us and her screen. again not a single word. i said hi. are you ******** i dont remember her name. she said yes. i asked if she could help me and she proceeded. inside i wondered if i never would have said anything she would have let me stand there waiting till they closed. i got a quote and went to the front to pay. gave them my logo that i needed was told it will be ready sometime next week. called friday at the end of the week and she was not able to locate the order. asked for my number to call back. never received a call. my husband called in and the owner (male) wanted to speak to my husband personally. he was very apologetic and said he was waiting on an email for the logo. we informed him that we gave them the logo and made copies. he said he will get them done asap. we called yesterday and spoke to him and said he will send us a picture so we can approve it and he can get them done, by today to be exact. we received nothing. a call a picture nothing. i called today to follow up and they again said they will have to look for it. so far this has been the worse customer service i have ever received from a local business. hope fully they will complete the work that i paid for and i will never do business with them again. for future customer i hope you think twice before going to them. again i am speaking of the locust grove location.

If you enjoy being talked to like a child, then this is the place to go!…read more I went in today to the McDonough location for a special request to get a previous patch removed and the person that helped me was not very helpful. I was trying to ask questions, just to understand the types of services that they offered, and she talked to me in a very rude tone. When I was asking what I could do about removing the patch myself, she went on to continue to talk to me as if I was a child--if not like I was stupid. The other people there were a bit more helpful and more understanding, but the attitude that I encountered today was enough to make me never go back to any Serendipity location ever again!

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Serendipity of McDonough & Locust Grove - Total disappointment!!

Total disappointment!!

Serendipity of McDonough & Locust Grove - Total disappointment!!

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Total disappointment!!

Black Tie Formal Wear - formalwear - Updated November 2026

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