*Do not recommend at ALL*
I had high hopes for Kimberly given her reviews and the fact that she came with a direct referral for our wedding on 9/14/19, but unfortunately, my partner and I were left extremely disappointed. It's important to note that our wedding was in the woods about ~40 minutes from downtown Portland, just outside Sandy. We had 3 shuttles and a detailed shuttle schedule to bring everyone to the venue before the 4pm start time.
(As of 10/20/19, we haven't received an apology or a refund.)
We know delays happen, but our wedding began *1.5 hours late* because of Kimberly's decisions. She lied to myself and my partner to protect herself and misdirected blame at every opportunity.
We asked multiple times as to why the ceremony was being pushed, and she kept promising "Just 10 more minutes!" When we pressed for details, she said there had been a traffic accident, closing major roads and delaying our drivers--*this never happened* as corroborated by drivers and guests.
About 30 minutes into the delay, I received texts from friends--the shuttles never picked people up at the 3rd location only 10 minutes from the venue. I thought "No problem, we have 3 drivers. Someone can get them and we can get going." When I alerted Kimberly, she told me that she couldn't get ahold of Driver A** and that when she tried to broach the subject to Driver B, he brushed her off and ignored her request. If that sounds strange that Kimberly wouldn't push the issue, it is--because it *never happened.* I spoke with multiple guests seated by this driver (who was a family friend) at the ceremony site, and Kimberly never showed her face once. Driver C was Kimberly's husband and I didn't even bother to ask why she didn't have him make the trip.
By this point, we're an hour delayed and those people still haven't been picked up, we're losing light, and guests at the ceremony are thirsty and hungry. Kimberly did nothing to improve this and my sister had to step in to take care of guests.
Eventually, Driver A showed and Kimberly sent her directly to pick those guests up and the ceremony began shortly after 5:30pm.
Luckily, our guests are very flexible and our other vendors were AMAZING--they picked up the slack and rolled with the punches in spite of Kimberly's issues. Speaking to them afterward, each vendor agreed she was extremely absent all night and never once tried to get the schedule back on track. When such a delay happens, you would hope a regroup of key vendors would occur to talk game plan, but sadly, it didn't and that's on Kimberly.
We never made up that 1.5 hour delay: so that was 1.5 hours lost of time spent with friends and family, 1.5 hours lost on the dance floor, and 1.5 hours worth of photography we will never have. All because of Kimberly's inability to communicate and poor decision making.
When we wrote her an email calling the above out, she ignored my response for 4 days before writing me back and placing blame wherever she could: Our lack of hiring a professional driver service, my want to control things, the other vendor's lack of professionalism...the list goes on.
The one thing missing from that email? An apology and an offer for a refund. In fact, when I did press for a refund, she never replied. It's been over a month since we last heard from her and I had hoped the situation would have been resolved before I wrote my reviews. Sadly, I won't get that and I'm still hurt by so much she did (or didn't do)--but her inability to take responsibility hurts the most.
Hopefully this review will serve as a good warning for other couples--I wouldn't recommend her if you have a wedding that requires keen attention to detail, timing, or communication among vendors.
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** Turns out Driver A had been delayed directly by Kimberly: About 2 hours before the ceremony, one of the bartenders parked their red car at the venue (which had extremely limited parking). Without speaking to myself, the photographer, or caterer, she believed the car would be in the way for photos (it wasn't)--so she called upon one of our shuttle drivers to follow the bartender to the nearest grocery store and then shuttle them back to the venue. This wasted 30 minutes at minimum. So, by the time that delayed driver went back to their original pickup point 40 mins away from the venue, no guests remained. But she had no communication from Kimberly and didn't know what she was supposed to do but wait incase guests arrived. Still, this choice could have been saved if Kimberly had used Driver B or C to pick up that last group of guests--but she didn't. read more