So happy with the service Ortiz's team provides. I had been traveling and my car needed extra love!…read moreA team of two people got done in less than an hour for basic exterior wash & a focus of interior cleaning. I'm so happy with their work! No spot was missed!

Car wash exterior & interior!…read more Service: I was quoted an affordable price for sedan car ( with pet hair) and I absolutely amazed with the result! Father and son I believe did a good job, they showed up on time and worked in every details, the car after is spotless. Will definitely book them again!

Hose is not even working and no notice and still take money and no one is there to manage. They…read morealso need you to change for tokens instead of quarters so that you need to come back to use them or they are useless

Looked like they were trying to improve. But with the drive thru taking the credit card and then…read moreasking if you would like a receipt. Press yes or no. HELLOOOO...there's no place to push yes or no. And of course all the change machines are not working. That's just great

As others have noted the Covina Express Car Wash is "closed for maintenance", has been "closed for…read moremaintenance" for the entirety of November, was still "closed for maintenance" when I drove by this morning (November 26). When I got home I checked my credit card account and noticed a pending charge from them for the month of December. I was also charged late October, for November, even though they're "closed for maintenance" and preventing me and other customers from using their facility. I called their number (626) 699-2043 but could not leave a message, so on a whim I sent a text but (so far) have not received a reply. I've also emailed them, but as they did not reply to a previous email I sent earlier this year, I do not expect an email response this time, either. As they allow customers to sign up online, by NOT also including the means to cancel your membership online they're in violation of California's Automatic Renewal Law, which took effect as of July 1, 2025. They are literally breaking the law.

This location is PERMANENTLY closed, yet they continue to debit accounts via automatic debit for…read morethe monthly plans. NOT COOL!!

Very Disappointing Experience I paid $50 for a car wash…read moretoday and ended up having to clean the car again myself. There was soap residue left all over the exterior, so I basically had to wipe the entire car down after the service. The interior was even worse. The interior dressing was over-applied, leaving the doors drenched and greasy, and it wasn't evenly applied at all. Instead of a clean finish, I had to wipe off excess dressing just to make the interior look acceptable. For the price, I expected much better quality and attention to detail. Overall, a very disappointing experience and not worth the cost.

Their service is great! Your car comes out clean and fresh. One of the last of the handwash shops.read more

They always do a great job. I am a member, and I find it odd that when I go and say I am a member…read morethey don't seem to know what level of membership I pay for. I always have to tell the person checking me in.

I brought my car in for seat shampooing and a VIP service package. While I understand this wasn't a…read morefull detailing, my car was already in relatively clean condition, having been washed just a few weeks prior by my dealership--which, unfortunately, did a far better job than what I received here. The exterior wash was very disappointing. The car looked barely cleaned, and the roof in particular was still visibly dirty, as if it hadn't been washed at all. Given that I paid extra for the seat shampooing in addition to the VIP service, I expected at least a basic level of thoroughness, which simply wasn't delivered. I'm especially frustrated because I chose to support a local business, but the experience felt unprofessional and ultimately not worth the time or money. I even spoke with a manager, who was courteous and respectful, and worked to address the situation--which I did appreciate. However, it's frustrating to have to go through this after already paying for the service. To make matters worse, after returning home, I noticed that the front mount of my license plate had been damaged. While I understand that accidents can happen, this only added to my overall disappointment given the rest of the experience. Overall, I feel like I could have done a better job myself. Unfortunately, this experience has led me to decide that I won't be returning.

This place is AWESOME! I have never been anything less than ecstatic about the quality of service…read morealso amazing customer service Pleasantly surprised by this car wash. I also love that the vacuums are pretty powerful This car wash is fast, friendly and does an awesome job for a great price.

Came here only to use the car wash and get a discount on the gas as you purchase both at the same…read moretime once I get here do my purchase. They decide to close down the car wash because it's slow making an inconvenience for other people here every time I come to this place I have some type of trouble with the cashier or the car wash. I should just go somewhere else. It'll probably be cheaper anyways.

I'm always met with fast and friendly service here, I love the convenience of it and what it offers…read morefor what I pay. I've only been a few times but it's enough to keep me a returning customer. I love that the price I pay and what I get for it when I'm only ever looking for something simple. I get done what I need and I'm happy. I will be by again soon

I wanted to try out the new car wash by my residence and tried to use the mailer coupon they sent…read moreto no avail. They wouldn't honor it even though there is no expiration date! These partial-service car wash places are a joke and this one is no different than the Covina Express one down the street. I spoke to the manager just to make sure and he confirmed they wouldn't honor it... not even a discount or a towel was offered for the car wash I had just paid for. Won't be back. I hope you have better luck Yelp buddies.

My hands down favorite place to get a quick wash, they always do great work and make my car look…read morebrand new

The worst car wash place ever! Imagine paying $48.99 for a car wash you expect that they would do a…read moregood job but NO! It's not worth it paying it! They ripped off people! DON'T COME HERE GO SOMEWHERE ELSE!

If I could leave zero star I would. The ticket guy is…read moreannoying. Everything when I tell him what kind of service I need , he keep pushing for something else. I have to repeat myself more then 4 times. When you bring want it he gives you a F face. My son told me the same thing. Last time here

I drive by this wash all of the time, I decided to try it out today. The wash was $28 bucks before…read morethe tip, the mirrors and windows were or cleaned throughly. They didn't use the compressed air properly to get the water out of the crevices which leaked out while driving and now there stream marks all over. The wheels weren't cleaned right either, the biggest issue is the cleaner/protectant they used smells HORRIBLE. It smells like moldy chemical, I should've gone with the very basic wash and even then I would've been better off going through a drive thru wash and drying/vacuuming the car myself. I would've saved 10 bucks and I wouldn't have streaks, save your money and go else where

I've been a longtime customer of Arrow Car Wash, and they consistently do an outstanding job…read more That's why I keep coming back. The team is always friendly, professional, and efficient, and they truly care about the quality of their work. Every time I leave, my car looks spotless -- inside and out. They pay attention to the details, from the wheels and windows to the interior finish. It never feels rushed, and the service is always dependable. It's hard to find businesses that are this consistent, but Arrow Car Wash delivers every time. Highly recommend -- they've earned my loyalty!

I came to Arrow Hand Car Wash on Citrus Street to give it another try after years, and overall I'd…read moresay it was a solid experience, just not a "wow I'm rushing back" kind of place. When I first pulled up, I genuinely thought it was closed because there was absolutely nobody in the drying area and nobody by the vacuums. After about 20 seconds of me awkwardly sitting there questioning my life choices, a guy finally popped up to take down what service I wanted. I went with the deluxe wash which came out to almost $50, and honestly I'd get that same package again if I were to come back. Years ago I remember this place being packed, but today it was super slow. I'm guessing it's just how things are lately, but it definitely threw me off at first. Walking in was a whole little journey. You enter through this area with tons of car products everywhere, people sitting around outside, and you kind of have to weave your way through before you finally reach the cashier on the left. The lady working there was really sweet and friendly and tried setting me up with their membership where after 10 washes you get a free basic one. I signed up because why not, but realistically I probably won't be coming back that many times. They do have different packages and specials though, which is nice to keep in mind. I asked how long the wash would take and she said about 45 minutes, which sounded fair, but it ended up being closer to an hour. It didn't bother me personally, but if you're in a rush, just know the timing might run a little longer than expected. Now here's where things went downhill a bit. There is literally nowhere to sit inside. Everything is outside, and the waiting area is basically right on a super busy street with cars constantly pulling in and out. It was chaotic, loud, and not relaxing at all. On top of that, there's a random massage chair outside which felt very out of place like who is trying to get a massage while breathing in car exhaust and listening to traffic. Then the trash truck pulled up and started doing its loud reversing concert right next to us and I was like yep, this is my peaceful car wash moment. Even after it left, it was still nonstop noise. I really think adding some seating inside would make a huge difference, especially on hot days or windy days. When my car finally came out, it looked good overall, but I did notice that the lower black area under the car wasn't touched and still had dirt on it, which made me realize they might not hit every single surface. Nothing crazy, but just something to be aware of if you're super picky. For a regular wash, it was definitely decent. Price wise though, I can get a similar wash for about $40 in La Puente, so this one felt a little on the higher side for what you get. One last funny thing, when I tipped the guy he didn't say thank you, and when I paid with card the cashier asked if I wanted cash back in a way that almost felt like a tip hint. I didn't even realize it until after and thought, ohhhh okay I see how this works here. I had already seen some reviews mentioning that, so just be mindful of it. Overall, good wash, nice staff, but the chaotic waiting area, higher price, and small missed spots are what keep it at four stars for me. Not terrible at all, just not my new go to car wash either.