This campground unfortunately ranks as the worst we've ever encountered, despite our extensive…read moreexperience as full-time campers. Although we planned to stay two weeks, we cut our visit short by five days due to poor treatment from the staff. Below is a detailed account of our experience.
First, I want to recognize a few staff members who were genuinely professional and kind: Courtney (with purple hair), Louise, and Pam from the kitchen. They made sincere efforts to improve our stay.
Unfortunately, the overall experience was overshadowed by significant issues with the campground's facilities and staff responsiveness. Here's a summary of the issues we faced:
DAY ONE: I used the showers in the women's restroom under the office, and the drain in the first stall backed up, causing the water to rise past my ankles. I called the front office, and maintenance was supposed to be contacted.
DAY TWO: The drainage issue continued. I informed Courtney that the shower was still backing up and draining slowly. She called maintenance, who arrived to find the shower clogged. I expected it would be fixed by the next day.
DAY THREE: The shower began filling up with water again while I was using it. Standing in dirty water mixed with bodily fluids and plumbing chemicals was extremely frustrating. I reported the issue again, but the man with the Australian accent responded harshly, "This is the first time I'm hearing about this," suggesting it was my fault.
DAY FOUR: The shower clogged for the fourth time. I was understandably upset. Reporting the issue again to the same unhelpful staff, the Australian-accented man dismissed my concerns, saying, "I already called maintenance, and they put chemicals in." I requested to speak to the park manager, Carla Jacobson, who would be available the next morning. After getting her information, Pam from the kitchen overheard my frustrations, validated my concerns, and got maintenance to address the issue. When I spoke with maintenance later, they condescendingly said, "We put chemicals in and have been running water for 20 minutes. It's fine," implying it wasn't a problem.
DAY FIVE: I met with Carla Jacobson to explain the situation and seek resolution or an apology. Her response was indifferent, merely saying, "ok, thanks." This lack of acknowledgment made it clear that we needed to leave early. We had been living in fear of retaliation due to the poor treatment, which was unacceptable.
In summary, this was by far the worst experience we've had with any KOA or campground. Poor facility maintenance and inadequate customer service led to a highly unsatisfactory stay. We spent $500 and faced significant discomfort, including exposure to unsanitary conditions. I'm posting this review as evidence in case of any health issues related to toxic plumbing chemicals. This serves as a cautionary note to potential visitors. Previous reviews also mention similar staff issues, suggesting these problems are likely to persist. STAY AWAY FROM HERE!!!