I won a 50 dollar gift certificate from them, and have had nothing but trouble trying to get it. I…read morewas told I could use it online, instead of in person, which is the only fair thing to do, as they do not have a store in my city, they just come to town once in a while, at an event center, as part of a show, and there is a 15 dollar or so entrance fee to the show....you cannot, legally, ask someone to pay any amount of money whatsoever to collect a prize, so you can't ask someone to pay a 15 dollar door fee to collect their prize. Well, first they said I could use it online, then suddenly they said, no I couldn't. They said it would be 'easier' to use in person. Easier for who? Not for me. It is not easier for me to get across the city, pay 15 dollars to get into a show I don't want to see, and walk a zillion miles around an event center to locate their booth.
I had been asking them about ingredients, and things, and that was why they said it would be 'easier', I think - they meant, well, just go to the booth and look at the ingredients yourself. I'd also been asking about who they use as a shipper. Well, sorry, but, no, going to the show isn't easier for me, it's easier for them. In my opinion, it is completely unprofessional behavior. I spent months trying to get them to answer simple questions about ingredients and such - they'd take weeks to get back to me. I personally think what happened was that they didn't want to take the time to snap a few photos of ingredient lists, so it was easier for them - not me - if I just went to the show.
I was always super polite. I didn't want to be rude, or drag in into the public sphere. I didn't want to do any of that, unless I had to. There is no reason to do that, unless you have to, unless you've tired all other options. Well, I've tried all other options. I've emailed, phoned, tweeted, and FB messaged them, and it didn't work. When they told me it would be 'easier' to just use it in person, I wrote back, politely explaining that it wasn't easier, etc., and just asking if I could please place an online order as we already had agreed I could do, and their response? To ignore me. Never wrote me back. I could see, because this was on FB, that the message had been read. But nobody wrote back, ever.
That is completely unprofessional.
What it felt like to me was that since I wasn't paying for these products, they could treat me badly. I don't know how that makes sense to them. All it means is that, due to their terrible behavior, I won't want to spend my money with them in the future. It's just not professional behavior.
I have contacted them again for the zillionth time, and we will see what happens. If they contact me and finally do the right thing, I will update this review. If not, the bad review stays, because that's what they deserve. Don't want bad publicity? Then don't give people reasons to write bad reviews.
UPDATE - a very nice woman did get back to me, and offered to remedy the situation. Once that is finalized, I will delete this entire review.