My husband & I had a wonderful date night staying at Castlewood Cottages recently. We stayed in the…read morehaunted manor cabin. The attention to detail was beautiful & the room was sparkling clean, bed & pillows were soft. We had an amazing night stay , thank you so much!

I'm impressed with the level of detail that went into this themed cabin. It's tri-level and you…read moreenter from the second floor, where there is the Jacuzzi upon entering to your left and a swing under a tree to your right. Downstairs you pass a little drawbridge with a "moat" (with water!) to a dining area with long table where the kitchenette area is, replete with ice machine, Brita pitcher, sink, mini fridge, microwave, keurig and a restroom. Upstairs is the bedroom, with a gargoyle overlooking and statue of king and queen. Some of the lights and sconces are broken or missing, the knight no longer works. We were tripping out hard when I flipped the switches by the swing and the blue lights and moat began spewing water down fountain by the kitchen. This was amazing. I was literally jumping up and down when we entered the place. I am so impressed by how cool this place is, even with the things over time that have fallen into disrepair the detail overall is nothing short of impressive. Not sure how anyone can complain about something like this. The shower head has a rainfall head, the stones in the shower, to the shape of the mirror, it was all intentional. I saw nothing "icky" in selecting the specific stone-like accoutrements to complement the theme. There's a tv in the bedroom but why would you even wanna watch tv in a castle garden? COME ON! Loved the vaulted ceilings, stained glass windows, flickering lights, ambiance - we put on Celtic music and enjoyed the peace away from the city. This isnt even our first day here I just couldn't wait to update my review. I happened to get his and her house slippers as one of the anniversary gifts for my bf and it worked out perfectly to grace our castle floors. Highly recommended!

My room smelled like cigarettes. The next room, they tried to give us had a missing window. They…read moredouble charged me for parking. Your game machine in the lobby was broken. Their own employees were talking, smack about each other in front of us. Overall, it's kind of like putting lipstick on a pig, not a great place. Edited: the owner is confused but the property is junk. Cool response bro. I'd recommend staying elsewhere.

WARNING! LONG REVIEW, BUT YOU NEED TO READ!!…read more Where to begin? I looked up this place and saw that they offered an indoor pool, in-room massages, and spa treatments. NOT TRUE! I called to schedule our massages and was told, "Sorry, we don't do that". Asked about the spa and said they said it was under renovations. This was after I had booked the stay. You cannot set any apts. up until 24 hrs before your stay. Okay, fine we can outsource the massages, plus it was too late to cancel without losing money. Also 24 hours before check in they send you a message requesting you to pre-register by texting another number. I did and received no responce. It's fine we'll go early and do it in person. We get there to check-in and there is a sign at the front desk, "please text this number for check in. We are helping other guests." Okay, fair we were a bit early (about 50 min). I send off a message. We go off to get some food and wait for a responce. NOTHING! We came back to the hotel after 4 and the same sign was there. This time I call and the manager (I assume) answers and he does a "remote" check in. I now have to give my card info over the phone and get my key out of 1 of the 3 lock boxes located on the outside of the building. Not to excited about that. We get our key and go to the room. Not the room I booked. It smelled old and musty. Booked a King, got 2 queens.. Fine, we can manage. We get settled in and then went to go get dinner. Got back to the room to take an evening swim. This was 7:30 pm. Walked down the hall to the pool and was stopped by 2 cats just roaming. I am good with kitties, but seemed strange at first, then again seemed on par for our experience so far.... Onto the pool. Sign on the door..... pool closes at 6pm. HUH???? At that point we just went back to the room. Tucked in for the night. NEXT MORNING! Went to use the restroom and noticed either blood or poop SMEARED ON THE WALL directly across from the toilet under the towels. YUCK!!! Spouse tried to use the coffe maker in the room and it wouldn't work. Now, I have just about had it. As we were getting dressed to go address everything with the manager, we were both half naked and A STAFF MEMBER WALKS RIGHT INTO OUR ROOM!!!!! ABSOLUTELY DONE! Screamed at him to get out. Now our saftey is in question. We packed our bags and got a refund! This was by far the MOST HORRIFIC experience I have ever had. If I could give no stars I would. False advertising, poor staff etiquette and not to mention a HUGE safty factor if anyone can walk into your room even when it's locked.

This is a nice, affordable place to stay in Big Bear...not too far from slopes, downtown, etc. (not…read morewalking distance though). We stayed in a kind bed suite room which gave us some extra elbow room. My ONLY complaint was the mattress. It curved in the middle so bad that I woke up with shoulder pain from leaning all night :-/ Our room 367, faced the main hwy but you couldn't hear traffic w/the window closed. These rooms have frig, micro, dishwasher, plates & cups so very convenient when traveling. The front desk staff was very friendly. They do offer breakfast in the am which is another plus when traveling. We would stay there again but hopefully they get better beds!!!

We stayed here recently and overall had a good experience, but I want to share details so future…read moreguests know what to expect. Our check-in time was 3:00 pm, and we arrived around 3:30 pm with three tired kids hoping to settle in quickly. Unfortunately, our room wasn't ready, so we waited in the lobby. At 4:00 pm we were assigned a room, but it still wasn't finished -- no sheets on the beds, no pillowcases, crumbs in the sink, and hair in the bathroom like someone had recently shaved. It seemed like there was miscommunication between the front desk and housekeeping. We finally got into a fully cleaned room around 4:30 pm. After a long day of traveling with kids, it was definitely disappointing. That said, the staff members who were working truly made a difference. Joshua, who checked us in, was very apologetic. He was the only person working the front desk at the time. He stayed professional the entire time. A huge shoutout also goes to Edwin, who was working unbelievably hard. We saw him helping with rooms, assisting at breakfast, and keeping things running smoothly. His work ethic really stood out and he deserves recognition. Once we settled in, the hotel had lots of positives: The complimentary s'mores kits were a big hit with the kids. Each kit included four marshmallows, one Hershey's bar, and four graham crackers, wrapped in a festive Thanksgiving bag. The outdoor fireplace courtyard is huge and made the experience even better. This was especially great because the little town of Big Bear tends to close early, so having this activity at the hotel was perfect. The pool area was clean and well maintained, which is also perfect option for family with kids (just a way to entertain them while having fun). The complimentary breakfast was also surprisingly good. The waffles were awesome, and there were plenty of options like cereal, oatmeal, eggs, and potatoes. I would love to see a few more condiments added (like mayonnaise or mustard), but overall it was a great breakfast spread. The room layout was spacious, very comfortable, and perfect for a family. Despite the rocky start at check-in, the hotel has a lot of charm, great amenities, and truly hardworking staff members who care.

Really great hotel. It has everything they claim to have-…read moresuch close proximity to Snow Summit and Big bear mtn and ski rental shops. Great game room and jacuzzi for after skiing. Resteraunt down the the street with cozy atmosphere and happy hour (less than a minute walk). Walgreens within walking distance too. Wonderful staff. Lockers to store ski equipment. We would definitely stay here again- we found our perfect Big Bear hotel. And the breakfast was really good, lots of choices- eggs, eggs with veggies, pancake maker, bread and bagels to toast, bacon or sausage. fresh baked muffins, cereal. Oatmeal.......perfect before skiing. And plenty of water all day and night.

Great little boutique Hotel in Big Bear. The vibe is super…read morecozy and chill with cool rustic touches that make it feel homey but still stylish. One of my favorite things was the walking path right behind the hotel surrounded by tall pine trees made a peaceful way to start the day. The room was clean. My husband says beds were a little too hard for his liking, but overall comfy and clean. The free breakfast was a nice bonus and really convenient before heading out for the day.. Staff were friendly and helpful. The location is perfect close enough to the village but still quiet and relaxing. This is the place to go, If you're looking for a laid back spot with good vibes and a bit of nature right outside your door.

My family and I had a great time on big bear lake. Are cabin had an ole school cabin feel with all…read morethe amenities. We loved the game room and the spa tub outside. The cabin came with pots and pans for cooking utensils and even napkins. Also nice towels and soft comfy pillows and bed spreads, big nice beds for the girls they loved that they had their own room with big nice beds. There was a nice size tv for my husband as well to watch his morning news. We made breakfast and went out for lunch and dinner. The location was amazing right off the lake and right down the street from the village and all the nice restaurants and eateries. Most of all the staff we booked with was amazing so friendly, attentive and informative. Thank you all for the hospitality. We will be back again.

Nice remote check in. The cabin/room was as described and met expectations…read more Good value for what we got. I stayed with my son for a night before we went into the woods and camped for four days.

We stayed here in July of 2025 in room 316 (King Suite Jetted Tub High Floor Balcony). As others…read morementioned, there seems to be a general issue with their AC however, our suite had an additional in room AC unit which worked pretty well even though we did have to leave the windows open for a few hours in the evening to cool down the room. This particular room was well appointed with 2.5 bathrooms, a large living room and 3 balconies. The hotel, the furniture and everything around is old - as in 20+ years old by the looks of it. The living room TV was newer but very small for the size of the room. I'm giving this place 4 stars because the staff is great and even though the property is outdated it is reasonably priced for Southern California particularly being the only true hotel in Big Bear.

Great location, clean and wonderful hospitality. Those are…read morepluses. One big minus, there is no AC, so the room gets super hot and stuffy. Hotel doesnt disclose this important tidbit until you're checking in, when it's too late to back out. They suggested I open the window for "fresh mountain air", but failed to mention the window has a security feature where it only opens one inch. If you book here, get a balcony and at a minimum ask if the AC is up and running.

干净、舒适、宜人的氛围，服务极其热情，价格公道。是我经历过的最快、最简单的入住流程。我希望老板们能够发大财。感谢你们的热情款待。…read more Clean, Comfortable, inviting atmosphere, extremely welcoming service, fair price. Fastest/easiest check-in I have ever experienced. I wish for the owners to become very rich. Thank you for your hospitality. P:S Best to enter property from Brownie Lane.

They over booked on us the day of. Drove all the way from San Diego…read more Thank goodness we didn't stay there. Heard of lots of complaints.

Great stay! Amazing staff and amenities…read more We stayed at the property for a few days, which was a very convenient since we were there to ski and the hotel is about a 1/2 mile away from snow summit. The hotel has many different perks each day including: smores kit, evening snacks/movie nights. They also had a nacho bar night, lemonade, churro night- which was unexpected but a nice surprise. There is also an indoor pool and jacuzzi, perfect after a long ski day! There is an abundance of seating indoor and outdoor and it seemed like Many guests enjoyed hanging out in the lobby/seating area each evening. We stayed on the Home2 side, which was perfect for a longer stay. Lastly, there is a fancy keurig coffee machine that makes lattes, caps and even hot chocolate; it is available all day/night. The minimal cost for the breakfast is also well worth it :) overall, great experience.

Very clean, very new. Has EV chargers. And most importantly- free s'mores kits at night!read more

I really enjoyed my stay and I'm going to give you the good, the bad and the between as I saw it…read more There was a lot to really enjoy but the best was the jacuzzi inside the room. It was huge and the water was always super hot and the shower was hot right when I got out of the tub. A little soap goes a very long way with bubbles, proceed with caution. The room and the spa were very clean, there was a sticker on the door with the name of the person and the date that our room was sanitized which was reassuring to me. Once inside it smelled clean and everything looked clean. I did take a bottle of Odoban and did a once over but it was during COVID paranoia. Whenever I stay anywhere I strip the bed and put on my own sheets and blanket but when tearing the bed apart our white linens were very white and clean. I read reviews about a rouge hair or two and myself having very long dark hair I find it silly that it would be a huge deal, even in the most immaculate environment one is bound to pop up, trust me, I know but I understand with COVID everyone needs to be on top of their game with cleanliness. I found the location to be really convenient, it was close to everything we wanted to do. We had several exchanges with the owner, we checked in after midnight and she was friendly and professional. Since we were both working remotely due to COVID we decided we wouod like to stay another night if they could accommodate us and she was very courteous and made the process easy and that extra night actually turned into 3 extra nights! I suppose one could find the rooms dated, I personally felt like they were cute and cozy and felt cabin like,I didn't mind the decor at all. We stayed in cabin 16, I was able to scope out 17 and has been updated recently and is more modern. They both cost the same so I would probably go with 17 it's really the best bang for your buck. Finding our cabin at night was fairly difficult if you are able to check in during the day I would definitely say do that. We eventually found our cabin, they all look the same and aren't marked terribly well. The parking is a bit tight I came straight from buying a new fairly expensive car so I had to park a few different times until I was satisfied I would avoid a door ding but that was probably new car paranoia and if you don't arrive after midnight like a dummy you'll probably have a better chance at choice parking. Once in the cabin I saw there was one of those QR codes on the wall for you to scan and when you do they offer a coupon code that can't be applied retroactively of course so I was kinda bummed by that because it only required a 3 day stay to receive the discount and we stayed over twice that long so perhaps it could have been offered. I found it online as well so before you book look online for coupon codes because they're available. I found booking straight from their website was less expensive than Expedia and the other travel sites. For the price I think this place is unbeatable. Just when you thought I was going to shut up I pop back up... I forgot to mention that one night a family checked into one of the family cabins and they were out until after 10 pm and they were loud eventually I called Cathy at the number she provides for you to call if you need anything and within 5 minutes she had sent someone to take care of the issue. I'm not sure if any of the cabins are pet friendly but I know that the one we stayed in was not and that was really the biggest issue we had. I have a 4 pound Yorkie with separation anxiety and he's grown quite accustomed to going everywhere with me so we had to hire a pet sitter and I really missed my Lil guy! I wish they allowed pets of a certain size with a deposit. Other than that I can't wait until it's time to go back. We went in the last week of April for my birthday and the weather was perfect. Not too cold but you still definitely get that mountain experience and since it's the off season everything is very affordable. Remember to look for that coupon code online and to book through their direct website and the price is unreal.

Horrible experience. Won't be back. Reserved one room upstairs with a patio/balcony. Was given a…read moreroom on the street with a narrow 4 steps to the cabin. No porch or anything. We complained and was told that they had the right to change us. It's not in their written policies anywhere. This room was substandard, especially to the one we actually booked. The mini blind were threaded, broken and dirty the table was beat up and not stable, the cost rack was in front of the window. And was not stable to move plus that was the only place to hang clothing. No drawers The mini sofa at the end of the bed was torn and poked your behind if you sat on it. Everything is done by text message, yet conflicts aren't resolved. It was our ;9 wedding anniversary. We were deeply dissapointed after reading other's posit reviews. We won't be back

This place is absolutely amazing and the perfect fit for any adventures you want to do in Big Bear…read more Close to village, lake, hiking trails, and the ski resorts. Owner Frank and his staff make this truly a special experience and the property is gorgeous. I'd choose this place everyday, all day over a typical hotel stay for the amazing adventure. 5 stars!!!

This was such a great place to stay! The communication from the staff was very easy and they were…read moreall so kind. I absolutely loved that there was a spot to do yoga or other movement classes! If you want to do a complete wellness day, you can take your mat to this beautiful open deck area (where your mat is shaded) and you have some mirrors. Once you finish your class, there's a sauna and cold plunge available to use to complete the perfect session! I didn't get to use the lodge much as I was visiting solo this time, but would love to use that nice big kitchen and the pool table next time This place is not super big, so everything is very walkable and in close proximity to each other! You can drive, walk, or even ride your bike to other restaurants and activities near by if you aren't too busy playing corn hole or lounging in the hammocks