Standard outdoor shop with standard NZ outdoor gear prices, i.e. good gear in NZ costs an arm, a leg and probably your soul. But that's true of any outdoor store in the country. I'm an outdoors person myself and I have always encountered helpful and friendly staff every time I've been in here, whether I'm browsing, looking for an item in particular, have a question, or need to return something. Even when the staff may not be outdoors people themselves, they are well-trained about their products. For example I was talking to a staff member about filtered water bottles and he was able to tell me the difference between the two even though he needed a little prompting from me about the names of the things I was 99.9% protected from. (To be fair, the things were giardia and cryptosporidium, a bit of a mouthful if it's not in your every day vocabulary.) read more