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1 month ago
Really frustrating experience. I ordered and paid for a school spirit shirt on August 13th through a link provided for our school. My confirmation email specifically said the order would be picked up at the store. I went into the store a few weeks ago and was told it would be another week. I went back today and was then told that our school principal, Sandy, had picked up all of the orders. I thought that was strange since mine was an adult shirt that I personally ordered and paid for, but I drove to the school to try to track it down. The principal had no idea what I was talking about. The office staff also said the only order she had picked up was an order for the children before school started. The principal was kind enough to say she would contact Bittersweet herself to figure out what happened. I then called the store back and was given a different explanation: Sandy hadn't actually picked up the orders, she had apparently said she was going to pick them up. At that point I asked why, when I had just been standing in the store trying to pick up my own order, I couldn't simply have been given my shirt. I was told there were a lot of orders and it was difficult to sort through which ones were finished. I mentioned that it had been almost a month since I ordered it and that I need it for a school field trip I'm participating in at the beginning of October. I was told that couldn't be true because school had just started. I checked my receipt afterward--my order was placed August 13th, so it has in fact been nearly a month. At that point I asked to cancel the order and receive a refund and was told they don't do refunds. So now I'm still waiting on a shirt I've already paid for after making multiple trips to the store and an unnecessary trip to the school because I was given incorrect information. I completely understand that school orders can be busy and take time. What bothered me most was the lack of communication, being given conflicting information, and then being argued with about how long ago I placed my own order instead of simply checking the order status. A quick email explaining the delay or pickup arrangement would have prevented this entire situation. read more
12 years ago
