We used their VConference platform for our online symposium in October 2020. It was one of the worst experiences I've had working with a company in terms of the almost non-existent tech support and reluctant customer support.
Before and during our online event, their staff either responded to help requests after a delay of hours, sometimes for days and in most cases, they never responded to requests. It took HOURS for them to respond to requests for real-time tech support while our event was live. And then we were getting notices from their tech support team a WEEK after the event ended telling us that our requests for tech support were in the queue to be answered.
Overall the design of their platform is clunky and hard to navigate. For example, the Q and A option for individual sessions were shown in one continuous feed so that attendees logging into the start of a session saw the entire scrolling questions and answers from the previous session. And there is no thread option so all questions and responses are just presented as a long list making it almost impossible for anyone to trace a response by a presenter back to the original question.
The home page for our event (which featured five concurrent tracks) was displayed in such a way that only three tracks were visible and there was a teeny tiny little arrow in one corner that you had to use to scroll right to see the entire program.
I could go on but I can't recommend this company. Their approach to customer support was some of the worst I've ever encountered in 27 plus years of event coordinating. read more