This was my third visit to Dr Birva Jones The first was on 2015 when I got my first implant, then early this year 2024 I got my second implant. Then a crown today Absolutely no complaints. The office staff was pleasant and Dr Birva Jones so profesional, gentle and considerate. She's the Best!!! Highly recommended!! Roger Ortiz read more

I would not recommend Dr. Jones's office based on my experience with the office staff and the way they handle communication, billing, and insurance. The communication from this office is terrible. The person who answers the phone often seems distracted and is dealing with personal matters while answering calls. There are frequently side conversations happening in the background, and the entire experience comes across as extremely unprofessional and disorganized. My biggest issue was with a deep cleaning that I needed. I specifically canceled my appointment because I was told by my insurance that the procedure could potentially be covered with a pre-authorization. The office told me they would take care of the pre-authorization. I waited two weeks and called back myself to find out what was happening. The person answering the phone told me she wasn't handling billing or pre-authorizations and didn't know what was going on. When I asked who I was supposed to speak with, the problem became obvious: if the person answering the phone is the only person patients can actually reach, who exactly are we supposed to contact to get answers? Then I was told, essentially, that the office was planning to drop Delta HMO because they were getting bad Yelp reviews from patients with that insurance. I told them exactly what I think: the problem isn't the patients with the insurance. The problem is the way this office handles things. If patients are repeatedly frustrated enough to leave bad reviews, maybe the office should look at how it communicates with patients and follows through on what it tells them it will do. You had an open treatment issue, told me you would handle the pre-authorization, left me waiting for two weeks without an update, and then when I finally called to ask what was happening, I was essentially told that the office doesn't want to deal with that insurance anymore. That's not good patient communication or customer service I also had issues with the charges I was quoted. I called my insurance to verify them, and they confirmed that some of the prices the office quoted were incorrect and that certain procedures were covered with pre-authorization. This only added to my frustration and made me question how carefully the office handles insurance. Honestly, I'm glad this happened before I spent any money at this office. I will find another dentist where the staff actually communicates, follows through, and knows who is responsible for handling patients' questions. Very poorly run office. I would look elsewhere. read more

Dr. Birva Jones and Aryana make a fantastic team! They are highly professional, attentive, and truly listen to your needs. Dr. Birva helped me transform my smile, and I'm so grateful to have found such excellent care right in my neighborhood. She is not only skilled and knowledgeable but also incredibly kind and patient. I couldn't be happier with my experience! read more

Dr Jones and her staff were both exceptionally professional. The office looks very clean, organized, and everybody was extremely nice. I was greeted promptly and left with a somewhat sore smile. I have been very neglectful of my teeth; as we had not found a dentist that we liked. However, I made an appointment for next time and will be diligent about it as I felt that her and her staff did amazing work. I would highly recommend this dentist . read more

I got a deep cleaning 10/10 definitely recommend ! Would come again loving how nice this place is and how the workers greeted me ! I recommend going here ! read more

Dr jones and Ariana were so helpful and really mindful on any information I needed will definitely recommend my friends and family for this business read more

Ariana is always friendly and always makes every visit a good experience. Very nice staff and doctor with a clean and organized office

This dental clinic is good because it should have a calm and clean environment that makes it less anxious and this is definitely one of those clinics read more

Ariana is exceptional!! the staff was friendly, professional, and made me feel completely at ease from the moment I walked in. Ariana was thorough and gentle, explaining everything clearly and answering all my questions. The office is clean and modern, and I never had to wait long. Highly recommend for anyone looking for a caring and competent dental team! read more

Amazing customer service and nice gal for front office! Took care of my teeth and loved the atmosphere.

Took our insurance money for several months, including 2 teens. But when I called to make an appointment for a cleaning for 1 of the teens, was told the doctor does not see anyone under 21. That should have been disclosed much earlier than at appointment setting. We now have to wait to move coverage to a new doctor and then can get the cleaning. The receptionist could benefit greatly with coaching. When you call to make an appointment, there is no acknowledgement upon answering that one has reached a dental office. That is just odd. We have an HMO and I was told by the receptionist that they do not obtain a per member per month payment as part of the HMO. Yes, you do. When I called my insurer to find a new dentist, I confirmed this. It is so hard to find a reliable, caring dentist with competent staff. My first visit was for a cleaning. It was 90 minutes until they wanted to start what I was told an hour long cleaning. I scheduled a second appointment. At the first appointment, the dentist seemed competent. She was not interested in renewing an Invisalign prescription. I found that unhelpful - especially with no explanation why not. Before the second appointment, I was told that I should pay $150 for a wash. I researched when I got home. It appeared to be a ploy to get more money and not at all medically necessary. I will say that when I declined at the next appointment, they did not pressure me more. But what if I had not had time to research? It is inappropriate to ask if you want to pay more for something one does not need. The dentist should be fully aware of who really needs this - and only offer to those people. The cleaning itself was 20 minutes - not an hour. But wow - I was drenched in water. I suspect the hygienist decided to just forego patient comfort so that she could get it done faster. read more

I'm a new member to this location and I am loving it . My first appointment was great I was treated by Arian with so much kindness and you can feel the hospitality , I will recommend this place every chance I get , Ariana is the best !!! read more

I wish there was a way to leave a 0 star review. So unprofessional. Makes me wonder why they are so short staffed. We understand patience, especially now with Covid. What is not acceptable is being rude to patients, not letting them know you are running way behind schedule, and expecting my father to wait while others walk in and are seen right away. Also, please update your paperwork. Don't hand your patients paperwork that is illegible - even your receptionist/assistant couldn't decipher. It's not ok to brush off medical history - that's dangerous! read more

Birva Joshi Jones, DDS - This is the paperwork they give you to fill out - zoomed in. - Cosmetic Dentists Near Me - West Hills, California

Hello Dr. Jones, I was a one time patient of your office and still am. Please update your office photos so they portray some sort of honesty at least. read more

This was a wonderful experience! The staff are so welcoming and got a wonderful clean up with Ariana ! Would 10-10 go again !

Same experience as the other one star reviews. Dental fraud at its finest. Went to this office because I used to go to the dentist who originally opened this business until she retired (Dr. Mona Entezam was amazing and very honest). Dr. Birva Jones, the dentist who took over the practice, is so completely dishonest and it makes me sick to my stomach to think that a healthcare professional would be so money hungry to try and take advantage of people who put their trust in her. Dr. Jones tells all patients they need a deep cleaning as well as other expensive treatments that they don't need. After she gave me a several thousand dollar breakdown of all the work I needed, I went to get a second opinion and of course, most of what she recommended was bogus. Subsequently, I saw a Nextdoor app post about Dr. Jones from many other patients of hers with the same exact complaints!!! Such a shame! She should really be investigated by the dental board for her unethical practices. read more

Excellent staff. Amazing doctor. She's very intelligent and knows her stuff very well. I would highly recommend her without reservation. Very personalised touch of dentistry. read more

I have updated my rating to reflect the petty handling of a response posted by Dr Jones, who should know better as a healthcare professional than to put any treatment, amount paid, or even lack of treatment information about her patients anywhere on social media. Not only is the reply likely a HIPAA violation, it is full of untruths. I would think a provider would know better than to lie. For full transparency, see attached treatment plan (7 cavities, deep cleaning, mouthwash and toothpaste.) There's no point in addressing each individual untruth posted by Dr Jones but I've also attached my card charge of $344 since it is believed I paid less than $150. Oh, and I came back "A YEAR LATER" because I'd been pregnant with my second child during the first visit (for a cleaning) and unable to have copious amounts of dental work done at the time. Dentists should not try to extort money out of their patients and they also should not resort to unnecessary and childish responses on Yelp. read more

Birva Joshi Jones, DDS - Cosmetic Dentists Near Me - West Hills, California

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The services was really easy, very supportive staff. I came in for a regular cleaning and everything was very straightforward. I didn't offer anything that they didn't think I need like some other dental offices. Overall, would recommend this place. read more

My husband had an appointment for a dental cleaning and exam. His co payment through our dental insurance is zero. The office called me and said the co-payment was $150 but she would charge me only 100. I called my dental carrier and they confirmed I had a zero co-payment. She is definitely trying to collect money from the patient and then get paid by the insurance. Needless to say, I changed dentist immediately. read more

Dr Birva is highly knowledgeable with any procedure and dental health consultation. I been a patient for a year so far and I'm getting all my teeth cleaning and check up on the regular routine schedule. I'm very happy to have this excellent dentist and super friendly too. She has a afforable plan for non-insurance patients. All the employees are wonderful staff members. Yes, I highly recommended her. Thank you, Evelin! :) read more

Birva Joshi Jones, DDS - Cosmetic Dentists Near Me - West Hills, California

I have Delta dental PPO and Dr. Jones is on there list and near my home. So i called and made a appointment to come in for a cleaning and a sore tooth. They scheduled me for the next day. Great! i thought. Then they called me in the morning to let me know the doctor had a emergency and re scheduled for five days later. Five days later i left several messages in the morning to confirm my appt and never got a call back. So i showed up and before they looked at me showed me a crazy bill for 350.00. almost 200.00 was a emergency fee? The receptionist said they were in a fued with Delta dental so my bill is higher than normal. When i asked about the emergency fee the Doctor interupted rudely and said" You can schedule for another day if you like, Just call us back" With no one in the waiting room i'm baffled why. Well i hope there not baffled why i don't call back. read more

i felt I was lied to went in for a cleaning didn't get it. I was told my tooth needed a crown it would be $1,000 and it was broken and wouldn't last the weekend. There is nothing wrong with the existing filling. I asked about the cleaning which is why o was there and was told they would put on a special rinse for $100.00. I told them I didn't want it. I felt like I was in some nightmare. The Dr herself is friendly and nice. Why would she hire these assistants who go in and try to pull a fast one on the patient. Trust me think twice. read more

Update: I went for my second opinion because i felt something was wrong. Always trust your instinct!! That's all I have to say without bashing the office. Visited the office today which was lovely. Adriana was the receptionist was lovely and friendly as well as DR. I was under the care at another office which I was told everything was fine until i got to this office today. I'm happy to have visited the office and will continue to do my research for the dental plan that I was given after my exam (DR did not want to do a regular cleaning due to some concerns she had which i understand) Thank you l read more

Dr Jones is absolutely wonderful and so professional. Her staff is kind and amazing too. Ariana is always so helpful when booking appointments with me and very understanding when I need to reschedule. Overall this is the best dental experience I have ever had and I don't particularly enjoy the dentist at all. So they made it fun and enjoyable for me. I highly recommend that you go here. They do take all types of insurance and were super helpful for me, since I do not currently have dental insurance. If I could give them 10 stars I would. I highly recommend. read more

It's been over a year and I still haven't met Dr. Jones! it's okay though, because Ariana is amazing and she takes care of me every time. Coming to get my teeth cleaned is such a treat because of her and her awesome personality. She genuinely cares and it's so nice catching up with her every 3 months :) read more

Really positive experience for going to the dentist. Staff is warm and welcoming, office is clean and well maintained, Dr. Jones spends time with you personally, and she also has a great bedside manner. Highly recommend! read more

I needed a crown, I have had one crown prior to seeing Dr.Jones and this was a much better experience! Her assistant Ari is also super helpful with all my requests and questions read more

Beware of this practice! Went in for a regular check up and a cleaning as a first time patient. After examining my teeth and gums, said I would need a "deep" cleaning. Assistant then took me to a private office, to explain the charges (which I thought was strange) which totaled around $1,200- for a cleaning! Insurance would cover approximately $725, leaving me with $425- again for a cleaning! I politely said, I just want a regular cleaning that is typically fully covered by my policy. She refused and said we can only perform what is recommended. What??!! I was completely floored. Ridiculous! Obviously, left quite upset and never going back there, as their only interest is to hustle their patients out of their hard earned money. Beware! read more

I just had the worst visit to a dentist I've ever had in my life. I'm 62 years old and I was treated like and talked to like a child and I didn't appreciate it. They're trying to sell me $1200+ worth of elective things that I do not need. The doctor told me when I first went in for my X-rays that she suggested Botox for my jaw which feels just fine thank you very much. I NEEDED a deep cleaning and a crown. I was told by the tech as she leaned into me that I HAVE to have the laser treatment even though they handed me a form that gave me a choice to decline it and I did. Then the Dr said she wouldn't do the deep cleaning unless I paid $500 for the laser too. I explained that I live on Social Security disability income and don't have that kind of money. They were also pushing me to buy a Night Guard which I explained I already have but can't use because I sleep with a CPAP mask. They were relentlessly high pressuring me so I said maybe I should go somewhere else and the doctor said that sounded good to her. Never again. Be wary of Dr's trying to sell you on things you don't need. This one is a pro. read more

On 8/9/22 I had a first appointment with her. It was to be a no-charge exam and teeth cleaning through Kaiser's extra benefit. After examining me she said that I had a lot of 5 millimeter pockets and that I needed a deep clean and a laser trim of the gums for a total of $550. When I said no to that at this time, she declined to give me a standard teeth cleaning. So we were done for the day. I got a second opinion from my periodontist on 8/12. He measured most of my pockets at 2-3 millimeters, and stated that the deep clean & laser trim were not necessary, that a periodic perio maintenance is what would be called for. I'll not be going back to Dr. Jones. read more

I went in for my quarterly check up, and got assisted by Ariana. She made my visit very pleasant and painless which that makes it easy for me to keep coming back. Profesional staff and to top it off dental office place is always clean, just how it should be. read more

I'm writing this review on behalf of my mom who is getting dental work done. I came with her to help with translation and to make sure she understood the procedure and cost. The receptionist and Dr. Jones were really helpful and patient in making sure my mom understood everything. They were also really flexible when it came time to pay. They gave my mom a couple options on how to pay or make payments and ultimately left it up to my mom to decide. Great customer service and great experience so far. read more

I reached out to them needing a referral letter for my son to see a pediatric dentist. They were soo kind, helpful and accommodating. The whole process was smooth. I totally recommend this place. read more

I am so happy to have found Dr. Birva Joshi Jones! She is amazing. I had serious problems with my teeth and she took care me, she have an angel touch. Teresa is awesome and does a good job with my temporary crowns never have a problem. Best place I've ever been!!!! I highly recommend!!! read more

I have had dental work for years but to be really honest I have never had a dentist that looks out for you and care about your situation more than Dr Jones she is young but has lots of experience she has a great attitude and I recommend it to my entire family to come to this office also you will not find a better office staff anywhere they are very good with patients no attitude what so ever here you get more without getting broke you don't have anything to loose "BUT YOUR TEETH" if you don't take care of them. I recommend for anyone looking for high quality dentist in West hills You can see I don't like to leave to many reviews I have only a few that's because I only review what I experience read more

Whoever is answering your phone is horrible, called because I'm a new patient trying to come into your office, and the lady has an attitude the whole time, won't be coming into the office and don't recommend anyone waste there time with rude people like this read more

Thank you Dr. Jones and your amazing team for amazing service. I appreciate you and your team. Thank you so much!!! Great job, well done!

I write this not about the dental care but unethical business practices. I feel as though I was being scammed. I am an insured patient with a fix rate maximum I should have to pay. I was told that they would accept my insurance. They are listed as a dental provider by my insurance company. In one instance for a crown I was told the cost would be double the cost of what my insurance stated the maximum amount I would have to pay would be. I was told this was to cover "medication". After much discussion, I had to accept a lesser quality crown to get this practice to complete the work. Before the crown was completed, the tooth became sensitive to hot & cold & would likely need a root canal. The same issue occurred. They wanted me to pay double what the insurance company stated my maximum out of pocket expense should be. The told me it was for "medication". I never heard of or had a root cancel not being treated without medication (Biopure or Medtag I believe). They wanted an additional $500 over my maximum out of pocket for what is covered. Disgraceful. read more

I love the level of service with Dr. Jones. She really is the best dentist! She always communicates the work needed and potential issues. Great communication. Special shout out to Teresa as well. She is always courteous, professional, and great at what she does! read more