If you do not have a thyroid, are experiencing symptoms, and are hoping to find a physician who…read morewill listen and provide individualized care, this is not the practice for you. You may be told your lab values are "in range" while continuing to experience symptoms that are both real and treatable. After waiting several months, I was finally seen by Dr. Shifrin-Douglas on July 23, 2025. I arrived hopeful, encouraged by her professional background and reputation. The nurse who initially reviewed my history was excellent--kind, attentive, and validating--which made me optimistic going into the visit. Unfortunately, the overall experience with both the physician and the office left me feeling dismissed, unheard, and emotionally exhausted. When patient care is reduced to a rigid focus on lab ranges rather than the whole patient, those with complex medical histories are often failed. For important context, I have lived without a thyroid for 24 years. Over that time, I have learned to recognize the signs of inadequate hormone replacement. When my TSH tripled over the course of a few months, I experienced a sudden and severe worsening of symptoms. I knew my medication dose was no longer appropriate for someone without a thyroid. Despite this clear change and its impact, my concerns were largely disregarded. Although the increase in TSH closely matched the escalation of symptoms, my explanation was dismissed because the value remained technically "within range." My symptoms were instead largely attributed to perimenopause, rather than addressing the possibility of inadequate thyroid replacement. This was especially frustrating given my long history managing this condition. I exercise regularly, follow a non-inflammatory diet, and have taken an active role in my health for decades. I am very attuned to my body and know when something is not right. Still, I left the appointment feeling unheard. I was told to return in six months, which was later reduced to three months after I raised concerns. I was also surprised that Free T3 was not included in the laboratory tests ordered, despite its importance for patients without thyroids. TSH is an inverse marker, and Free T3 often correlates more closely with symptoms in individuals who do not produce thyroid hormone on their own. In an effort to advocate for myself, I sent multiple messages that included peer-reviewed medical literature supporting appropriate dose adjustments for post-thyroidectomy patients. The response was a very small weekly increase, which was insignificant relative to my overall dosage. When I requested further adjustment, I was told to wait several weeks to determine whether the change helped, effectively asking me to continue feeling unwell before reconsideration. The contrast with my current care has been striking. I have since found a physician who listens to symptoms, understands post-thyroidectomy physiology, and made a significantly more appropriate adjustment to my treatment. He emphasized that patients without thyroids often feel best with very low or even below-range TSH, and that Free T3 is an essential value. As a result, I now feel approximately 75% better, which clearly demonstrates the impact of appropriate care. Compounding this experience was the difficulty navigating the office itself. I spent multiple afternoons attempting to switch to another provider within the same practice, only to be told this was not allowed. I was repeatedly advised that I had already received an adjustment and needed to wait. I then spent many days trying to find another endocrinologist who accepted my insurance and was not booking many months out, leaving me without adequate care during that time. I am grateful this chapter is behind me, but the lack of responsiveness and patient-centered care from both the physician and the office staff was deeply disappointing. I understand that healthcare providers are under significant pressure, but patients--especially those with lifelong conditions--are the ones who suffer when care becomes overly rigid. For what it's worth, the office itself is very nice.

From the owner: Thyroid diseases/nodules, Thyroid cancer, Parathyroids, Osteoporosis, Adrenals, Pituitary,…read moreEvaluation for Infertility, Fatigue and Obesity, Low Testosterone.

Very efficient, caring and kind doctor. Also, knowledgable and easy to talk to as well.read more

She is a pill popping, needle happy, rude, loud doctor. I can't give her a rating. During my two…read morevisits with her she was acting as a saleswoman not a doctor. My husband also had the same experience. Stay away.

Adrenal insufficiency - Dr Jennings is very caring and will take his time with you.read more

Dr Jennings may have saved my life. After fruitless consultation of 5 other endocrinologists,…read moreJennings recognized the medication I needed -- and the right dosage, too. (Other doctors said this medication would give me a heart attack.) I have been with him for over 20 years now, and enjoyed a transformed level of health. I can't recommend highly enough his kindness, personal attention, and remarkable depth of knowledge.

Dr Shifrin is an excellent surgeon! Very skilled, knowledgeable, friendly and thorough. His staff…read moreand those who I came in contact with at the JSMC is fantastic. I was guided every step of the way and made to feel very comfortable. Everyone was very patient with me and kept answering my questions until I understood what was going to happen. Everything explained was exactly what happened. Very minimal scarring - If you ever need thyroid surgery, Dr. Shifrin is the surgeon you want to do it!

I can't say enough great things about Dr. Shifrin and his entire staff. I had a large nodule that…read morewas pushing up against my windpipe and making it difficult to swallow. After my needle biopsy showed a positive reading naturally I was very nervous. I got in to see Dr. Shifrin within a week of the biopsy results to come up with a game plan. I'm on blood thinners so it makes for a complicated case. He did another ultrasound on it to confirm the size and he thought its in my best interest to remove the whole thing instead of half bc if the surgical biopsy came back positive then I would have to go back in and remove the other side. With me being on blood thinners for life it would be dangerous to stop again so that's what we did. Leading up to the day of surgery I kept in contact with Amy C who coordinated all my visits and paperwork. She was awesome! She took all my nervous calls and calmed me down every time. Post surgery I was swelling up pretty good so I reached out to Amy who then connected my with Tara the PA. She got right back to me in between their scheduled surgeries and saw me to look at the swelling. She and Dr. Shifrin both met up with me and did another ultrasound to make sure there was no fluid build up in my neck. After they saw me they went back to their next scheduled surgery. Tara followed up with me for the next couple of days to see how I was doing. The pathology report came in within a week and it was positive for papillary cancer. Tara called me again to go over it and was very compassionate and calmed me down. I just had my 2 week follow up with both Dr. Shifrin and PA Tara Corrigan and they were pleased to tell me that all the cancer was removed and I'm free of it now. My family and I thank everyone there for walking with us through this tough scary journey. If you're shopping around for a thyroid surgeon and happened on this review please take my word and come see them. You wont regret it!

Well, I had no idea I needed one of these super special Dr's, but evidently when you have high…read moreblood pressure and wind up in the hospital because of it and having a dodgy heart---- sometimes a cardiologist isn't enough. So, they give you one of these Dr's to make sure your body is running like a well oiled engine. Dr. Brouder happens to be the lucky Dr that got me for a patient. I kinda felt bad for him because I am not the easiest of patients when under stress and I always have a gazillion questions, posed in different ways so that I "GET" what is being said. Dr. Brouder visited me in the hospital and right away he out me at ease, he was very nice, went over all the things that needed to be checked, tests I was going to have and really had a nice soft understanding nature about him. I liked it, because he also took my family into consideration and made it so that family understood what was going on as well. I had a follow-up appointment with him after I was out of the hospital and that was also a very easy going relaxed experience. His staff is very professional, friendly and polite, great front office staff as well as back of the house crew, my great appreciation. Obviously, I will be having more future visits to this office and I can honestly say, I am not dreading it, because the staff as a whole, treats you as a person and patient, not a number or a dollar sign, you may have to wait a bit in the lobby when it comes to appointment times, but sometimes some appointments take longer that are ahead of you, so I was cool with that since I didn't feel rushed once it was my turn.

My husband was transported to see Dr.Brouder from a "rehab" on August 6.2021. When brought into the…read moreoffice he was in bad shape. The office staff and Dr. Brouder were the kindest, most compassionate people i have ever met. They kept me calm and well informed of what was going on. I would HIGHLY recommend this office!! Kathy White (Ps.. i would give this Dr and Staff 10+ stars)