So far I've received both a deep cleaning and 4 cavities filled at Birdseye. I felt compelled to write this review, because I am so pleased with the dental work. I was a bit nervous about having my cavities filled bc of how many I had. All of this anxiety was totally unwarranted. I barely felt any pain at all when I received the anesthetic injection. When the doctor subsequently went to work on the cavities she was incredibly thorough and efficient. The entire process barely took any time at all. I don't write reviews often, but I am so pleased with the dental work that I felt I needed to give this office a shout out. I'd been searching for a good dentist for a while, and I'm thankful I've finally found a great one. read more

I understand that canceling and rescheduling needs to occur, but they handled a need to reschedule with a very low level of professionalism. I was texted with alternate times, texted back within ten minutes, got told that the only time that worked for me was already taken; I wrote back with days and times when I was available, and I was assured that they would be in touch. No one reached out after that, either to find a time then or to make an actual *phone call* to find an appropriate time. If I can't trust you to do this basic stuff, I am not trusting you with my teeth. read more

Birdseye Dentistry - Text exchange - General Dentistry Near Me - Los Angeles, California

I want to start from the beginning. I was a fan of Birdseye Dentistry. They were a clean facility the hygienists were good and the dentists were good. Then it was recommended I get a new night guard. I agreed. I had no reason to not trust the recommendation. A night guard is not a cheap appliance, from the form they provided me it was about 220 dollars. I signed up and waited for my appliance. It had been over a month and a half since I paid and still no word. I called to check on the status of my appliance. They put me on hold. The person came back and told me no one can find it. No one knew where it was. I was irate. They didn't think it was a big deal and then they said they'll expedite for a new one at no extra cost. Like they were doing me a favor. I put in a negative Yelp review. Their office contacted me. And that's when I was introduced to... Diane. Diane is their office manager? When I explained to her the situation she was very dismissive. She was making it out not to be a big deal and didn't understand why it was a big deal to me. It was a constant dismissive attitude. She would not even apologize until I laid out how it was all their fault. Then she had the audacity to say "We should use this as a learning moment." I am sorry, but what do I have to learn from this moment? Your dismissal your negligence? Later that day I was going over the situation with my insurance advocacy group. They saw some irregularities from what Birdseye claims insurance paid versus what insurance did actually pay. They said this was a form of balance billing - something apparently illegal in California. I called Diane. Diane who felt she had the upper hand very smuggly asked "Did you sign the paperwork when you paid for this?" I responded, "Yes, but there is a discrepancy in the amount." She then repeated "Did you sign the paperwork for this?" It was clear there would be NO conversation about the irregularity and she felt she won. When the appliance finally came the Dentist apologized profusely for the situation. She offered to reimburse me fully for the apparatus. When I left I canceled all future appointments Diane was smug and said "We can forward your X-Rays to your new dentist." When I followed up on the refund, they sent me to Suzanne. Suzanne sent me an email. If I wanted the refund I would have to sign an agreement. It read like a non-disclosure agreement and it had some threatening language in there like, if I did talk about my experience I would be liable to lawsuit. I felt icky about this. I asked questions to Suzanne. But I couldn't get Diane's smugness and how they tried to steal money from me from their suspicious billing practices out of my head. I chose not to sign and filed a grievance with Delta Dental. You can see they DID INDEED find irregularities. They said Suzanne would be issuing me a refund for the overcharge. I did not get anything nor hear from Suzanne. I called to follow up two weeks later. Suzanne was trying to get out of sending me the refund. She was insisting, again, I need to sign an agreement saying it was their common practice. That I could not talk about the situation. I told her I would tell Delta that they are refusing to issue the refund. She finally called Delta and then agreed to give me what I was owed without having to sign their incriminating agreement. One thing I learned from this, not a lot of people have the luxury I do and have an advocacy group to guide me. People do NOT be afraid to question and compare your bill with the insurance company. Birdseye apologized, but I believe it's only because they got caught. There's no doubt in my mind that Diane was never reprimanded. Honestly I think she probably got a raise for trying to deter me from discussing my bill. And Diane if you read this - thank you. Your treatment and negligence allowed me to see you were doing something not right. read more

Birdseye Dentistry - Delta found irregularities. Proof of suspicious activities. - General Dentistry Near Me - Los Angeles, California

I've never been to a more disorganized, awful dentistry. It's incredibly unprofessional and a waste of time. Zero credibility in how they manage their clients. Would look for someone else immediately. read more

I had a terrible Ulcerative Colitis flare that caused me to lose a filling, known issue with UC flares and the dentist chose to not replace the filling, citing a need for a two appointment root canal and claimed inability to structure a payment plan. When time for the first appointment came, the dentist was incredibly rough handed and after, a third multiple hundred dollar appointment was added. Recently learnt that filling replacement was an option from a second dentist and my tooth has been destroyed by this clinic on an effort to make money over proper care of my teeth. Uncertain what my options are as this was in January of 2023. Highly disappointed in the work done in the name of money and not care for my teeth. ALWAYS GET A SECOND OPINION. DO NOT TRUST THE FIRST DENTIST ESPECIALLY IF THEY SAY YOU REQUIRE HUNDREDS OF DOLLARS OF WORK read more

BEWARE! Very shady business practices! They refuse to give a pre-estimate for no valid reason until the day itself even though they have your insurance information. I normally don't post reviews but with my experience here, I had to read more

Taking my husband to Birdseye Dental was one of the best dental decisions Ive made. The staff are friendly and informative. The office is conveniently located, cute and clean. Dr. Chung is incredibly gentle and thorough. They explained everything clearly and made us feel completely at ease. Highly recommend if you want a dentist who truly cares. read more

They pulled three of my son's teeth and filed the procedure under the wrong medical code, which was one for adults, not children. My insurance rejected it, they never fixed the billing mistake, it went to debt collection. I've never been to a dentist who's made this kind of billing mistake before. I ended up paying extra because they never worked it out with my insurance and I got sick of being harassed by debt collectors. I would never get dental services here again. read more

Strongly recommend. Attentive dentist--articulated goals of my dental care and very competently accomplished. Very attentive of how I was feeling/doing throughout entire procedure. Professional staff. Great follow up. read more

Dr. Millie Chung has cured my lifelong fear of the dentist! I love her straightforwardness and no fuss approach. I find this to be honest and relaxing. She's knowledgeable and informative when you ask questions. She's got technique down so I never feel any pain even when getting a shot! The staff are wonderful as well. Cindy is a stellar hygienist. She's the best kind of chatty and I wish I could chat back during our sessions, but I've always got my mouth full. They've got all the hi-tech gear in there. Very up-to-date office. Bright, tidy, and clean. My journey with Dr. Chung started in 2021. I hadn't been to the dentist in six years (financial/insurance reasons). She brought my teeth to a healthy stage and we started Invisalign. My teeth are now healthy and straight after six months of wearing braces! Whitening is next!! read more

Birdseye Dentistry - Look how pushed in my bottom teeth were! - General Dentistry Near Me - Los Angeles, California

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This has been an amazing journey I'm so happy I joined true smile veneers for a perfect smile I love the customer service I love how they help me throughout with the video thank you true smile veneers for making my life incredibly better read more

Dr. Chung wanted to charge me for 500 more dollars to send for a crown, limiting other options for personal reasons. She then reaffirmed her decision was non negotiable, which was seemingly quite select in response. Does it really need a root canal? I believe the damage to premolar number 13 is coming from molar number 14 seen pictured noticeably angled, anteriorly projecting the nearby pre molars posterior section, and externally contacting the tooth, superficially. Also, premolar 13 has previous fillings thats been compromised and the surface surrounding the filling shows signs of penetration that may be present around its outer immediate void. Does the premolar need a root canal, and can it be filled by molding a filling without losing the integrity of the outer encapsulation of the tooth's cavity structure ...interesting question, -but I feel a "non negotiable stance" means the chance of searching for signs of sealing and molding the tooth is of inopportune interest. After discovering the same machine that made my crown in house, previously. I felt there was more to her non negotiable reasoning. I also think she missed an opportunity to be able to recreate the first impression that allowed me to return to her practice, even afterwards. Maya Angelou one said: "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." read more

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Lovely place and people. Quick response time, fast scheduling, and a beautiful office. Dr. Chung and staff are very sweet and caring.

Really wanted to have a better experience! Pros: * The front desk is thoughtful and attentive * The hygienist who did my cleaning (Cindy?) was incredible in every way Cons: * Dr. Chung didn't seem present or empathetic during our appointment. Her analysis of my teeth seemed very surface level, and she tried to sell me Invisalign when that should be the least of my concerns * They don't have nitrous available Ultimately the no nitrous problem kicked me over the edge (I need a fair amount of work done) so I started looking for another office. I've found a dentist down the road who's **absolutely fabulous** and who did a much more thorough analysis of what I need done. read more

The best dentist in LA!! I moved here from Missouri and finding new doctors, dentists, etc. when moving to a new city can always be a hassle but when I discovered Birdseye, there was no hassle at all. Everybody is so friendly and they honestly make coming to the dentist enjoyable. I started my Invisalign treatment with Dr.Chung and she's very attentive and nurturing. My oral health is the healthiest it's ever been and it's truly due to the influence of Birdseye. The first picture is my first day with my Invisalign and the second is 4 months with Invisalign! I still have awhile to go, but it's encouraging to see the process! read more

Birdseye Dentistry - First day with Invisalign - General Dentistry Near Me - Los Angeles, California

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Hey first words and first time visit. THIS PLACE IS GREAT! The team at the front desk is marvelous and provide such a welcoming ambience. I was thoroughly walked through and efficiently set up for my visit. The covid procedures are beyond up to standards and the attitudes are really pleasant. Dr Chung and Athena did such an amazing job on my teeth. They are dynamic and are extremely professional in their procedures. From the deeper cleaning to explaining any issues going on in my mouth. As well as future visits, they are just above standards this place. It took me about 3 weeks to write this but i absolutely wanted to make sure it was known how awesome these group is. Happy holidays and keep being great. Thanks again from the heart! Jonathan read more

After many failing visits and poor quality services of so many dentists in my previous experiences, I think birdseye is the winner, Dr. Chung and all the staff did a great job. read more

I called to change an appointment due to an emergency and they still charged me a $100 cancellation fee! I understand that you are running a business in a tough time, but this was an unforseen event and a little compassion (for those of us also in a tough time) would have been nice. Their cleanings were rushed and they loooove to x-ray, but that wasn't really enough for me to switch. This felt like they truly do don't give a shit about their patients as people so I'm going to change dentists, which is a shame. read more

If you really care your health , don't go this place Make sure to fine other dentist And poor customer service read more

The facility is modern and clean. Front desk is very nice. They do have strict COVID protocols, so that's good. It seemed like they spent more time taking x-rays and pictures than cleaning. The cleaning was fine. I did receive recommendations that my previous dentist of 5 years never recommended, so I see where the negative reviews are coming from about over diagnosing. However, I didn't feel pressured to complete their recommended services. Overall, it's a nice, clean place with great staff, but I'm just a bit wary with their recommendations because I was under consistent dental care for past 5 years until I moved to LA. read more

I've been extremely pleased with the services I've had done here at Birdseye Dentistry. I had not been to see a dentist in 10+ years, so I was obviously way past due for dental work. X-rays were taken and I was examined and given a treatment plan with what my insurance plan would cover and what I would be responsible for paying out of pocket. This was all clearly explained, and I was not made to feel embarrassed for neglecting my teeth for so long. My treatment has been going great and for the most part pain free. Also being able to get a crown done same day has cut down on my visits to the office. Overall thanks to Birdseye this has been a much better experience than I was expecting. read more

Dr. Chung is everything and more!! Firstly, this is a woman of color run business and everyone who works here are people of color. As a person of color I always feel cared for. Even before the pandemic they would wear PPE and now with the pandemic they have made sure to make patients safe. When you arrive for your appointment they have you wait in our car or outside. Everyone wears masks. You sanitize your hands right when you get in, complete a covid inquiry, and then you are let into your room which has an air purifier that is medical grad. They have you rinse your mouse with listerine and when you are done they have you wash your hands. Before the pandemic they were all stars too! There is a great set up in the room where they have tvs for you with headphones and also the dental chairs are heated or cooled and massage chairs. There are also comfy blankets. Some of this is limited now due to COVID. The hygienist are great and check in with you while cleaning. Dr. Chung and her staff really care for the community and their patients. You will be seen and heard hear. I needed a night guard and Dr.Chung actually asked me about my stressed and offered some suggestions not just related to my night guard. She really cares about the success of your teeth and health. read more

I meant to write this review a long time ago, but birdseye dentistry is just really trustworthy. I came in one time a little bit worried I could be pregnant, and they refused to do fillings, in case it could be dangerous, and it turns out I was two weeks pregnant so thank you for being cautious rather than just excepting any appointment! And then another time I had a bunch of fillings that needed to be done, but when they went to do one of them it turned out it actually did not need to be filled anymore, and so they told me on the spot - I could definitely see a shadier dentist just going for it read more

This review is way over due. I have been going to Birdseye for a few years and have nothing negative to say about Dr.Chung and her staff. They are all friendly, warm, & welcoming. The facility is extremely clean and modern. This is the first dentist office I actually looked forward to visiting. I regularly get my teeth cleaned and had Invisalign. Before making my decision on Invisalign, I was presented with the option of traditional braces. I did not feel pressure to choose one over the other and was well educated on both. My Invisalign experience was much better than anticipated. Dr.Chung made sure I was keeping up with my trays and scheduled frequent visits. She also gave me the option to expedite the process which I appreciated. I get so many compliments on my smile & I owe it all to Birdseye. I can't recommend them enough. Thank you Dr.Chung & staff for all you do. read more

Birdseye Dentistry - I love my smile thanks to Dr.Chung - General Dentistry Near Me - Los Angeles, California

Honestly the best dental experience I have had in a really long time. Dr Chung and the staff were always kind and patient. Willing to answer all questions I had, accommodated my stress and always made me feel welcomed. During these times, their composure was soothing. I will always come here. read more

Birdseye Dentistry - I am in the chair on my 3rd visit :) - General Dentistry Near Me - Los Angeles, California

Really happy with my overall experience at Birdseye Dentistry! This was my first visit and I received a full dental examination, x-rays and a cleaning. The staff was very friendly, and the technician helping was thorough with everything that she was doing. She gave me the option to watch Netflix, asked if I needed a blanket and also gave me the chair control that gave heat and a massage (since when are dental chairs this fancy???) . Extensive photos and x-rays were taken, and when Dr. Chung came in she explained everything in very simple terms so that I could understand. The dentist who did my cleaning was really kind, and also gave me a tutorial on different flossing techniques. I will be coming back to the office for a number of filling replacements - that I clearly needed based on the photos - but I'm really happy with my experience here! The space is super clean, the rooms are high tech, and I felt really comfortable with the staff. They send a number of reminders for appointments via text and email. Note: They do charge $100 for each hour of your missed appointment, but they have a 24 hour cancellation policy. read more

Great Dentistry! From the moment you walk in the door you are greated with a big 'Welcome' and a smile. They are very efficient, nice, and helpful. I have had the pleasure of being assisted by Dr.Castillo, Alejandra, Martha, Jose, Ivan and Dr.Chung but the whole staff is a delight. I feel safe, secure, and taken care of. I have came a few times now and they have never dissapointed me. Plus, they have Bluetooth headphones and Netflix that they let you watch while they work on your teeth. Will keep coming back and definitely recommend! read more

Dr. Chung, Martha, Alejandra and the entire staff at Bird's Eye Dentistry. You and your entire staff deserve another feather in your cap. First things first, I've never been anywhere with better guest service. Maybe the Disney Cruise Line, but no one ever compares a dentist visit to a cruise in the Caribbean. Until now. Her staff gives you lots of reminders to come in and they always put costs up front so a ridiculous, heavy bill isn't dropped in your lap at the end. Today, I had 10 cavities filled in every corner of my mouth. My appointment started at 8 AM. I arrived in typical Los Angeles fashion, 15 minutes late. Dr. Chung got to work on what was supposed to be eight cavities. Nine months passed since I had my teeth x-rayed and because I lagged on setting up my drill session, as she was filling the eight cavities she found two more! We decided to go for it! It was the most exhilarating experience of my week. I was sort of terrified to have this many cavities filled, but she gave me some headphones and I zoned out to a Moby station on Pandora. She moved her hands around my mouth like a medic saving a wounded soldier while running a marathon. When we finished, she walked me out and gave me a hug and made sure I was good to go. I was out and at my work desk by 10:45 ready to slobber coffee all over with my numb mouth. Dr. Chung is as swift as a sparrow, as wise as an owl, has the charm of a songbird, the eyes of a hawk, and is as graceful as a swan. Her attention to detail is impeccable. She's hilarious and loving and relatable and won't break your bank or be too pushy with add-ons like most dentists. I'm convinced the people in her office are the most genuine people you'll find on Hollywood Blvd. They make visiting the dentist feel like game night at a friends. I adore them and can't wait for my next cavity! : / read more

Birdseye Dentistry - 10 cavities! - General Dentistry Near Me - Los Angeles, California

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I only write reviews when I have either the most outstanding experience or the worst. Dr. Chung is hands down the BEST dentist I have ever seen and let me explain why in detail. I can't imagine going anywhere else. - She is so genuine and caring!!! From our conversations, I can tell what a good and kind person she is, and why she loves to help her patients. I loved that she didn't try to sell me to do a big procedure. Instead she gave me the options and advised that I do the less invasive procedure first. - She is so thorough and detailed, my goodness! She explained in just enough detail what was going to do, why, and how to keep patients informed. Then I can tell from the procedure, she ensured everything was done to perfection as she truly cares for her patient's well being. - She asked about how I felt and if I was ok every 5-10 mins, know how long a procedure can take aka how long my mouth needed to be opened. I felt so taken care of. - Her staff was so great (esp Patty!). Always so helpful and sweet. - Her office is SPOTLESS! - They are extremely careful in following or maybe even exceeding the guidelines. They only allow certain number of people to be in the office. They sanitize the door handles every time someone touches it. - They called a day or two later to check up on me after the procedure! - They sent reminders so I don't forget (I tend to do that too much) They have a constant stream of patients whenever I was there, and no wonder!!! read more

The sign painted on the window says holistic but they do not practice Holistic dentistry which left me feeling disgruntled and deceived. I didn't want to spend my time, or hers just to leave with the problem in my tooth that I went there to emergency save. I'd had two other quotes for extraction, bone graft and post for SIGNIFICANTLY less then theirs. The male receptionist said something ridiculous that deemed them holistic. Like a thing they use in their practise is recycled, therefore they are leaning toward a holistic endeavor. With that one product .. misrepresenation. Insults the intelligence. That's all I've got to say about that! read more

this place rules...everyone is so kind, and Monica was very gentle/thorough. if you're looking for a dental home, look no further!

I have been very pleased with my care here! The staff is friendly, the office is modern and comfy, and the care is considerate. I've had a couple cleanings, a deep cleaning, and a whitening and every service was smoothly, reasonably priced, and communicated clearly. They even seem to remember me, which maybe is not the best thing to say when you're the patient. ("Oh, it's that person with THOSE GUMS! Hi there!") They have headphones and Netflix on a screen, too! read more

Really wanted to like this place since I had recently had a bad experience at another dentist down in LA since moving from SF. Their office is super clean and really nice, nothing to complain about there. Their staff is super friendly and helpful...but their prices are insane. I have good insurance and they still wanted to charge me 270 to fix a gap between my teeth from a filling done wrong(from the other LA dentist) and around 100+ for each cavity (after insurance). I've never had to pay out of pocket for cavities filled after deductible, ever. - so this was a complete shock to me. I initially went in to get a filling that had fallen out looked at and repaired and I came out with a consultation (no work) and an option to pay upwards of 2K after insurance to fix all my 'issues'. And that's not including the implant they recommended for me. Overall super nice people, but their pricing is in no way affordable. It also seemed weird that I needed all this work done after I had just been to the dentist 8 months ago..but, to each their own. read more

I've lived in Los Feliz for twenty years and never found a dentist I liked until now. I KNEW I needed one, but it's hard to find someone who is available and capable. They are on time, thorough, very modern and every member of the staff is lovely. The rooms are private and equipped with televisions if you want them. The imaging equipment is completely up to date. Each decision they recommend is explained clearly. They all took great care to assure my comfort from waiting room to procedure and there was not an iota of upsale going on. I had a problem that another dentist had missed that was completely taken care of by the second visit. (And it was uuuuugly) Now I'm pain-free and eager to actually address some long-term issues I've been avoiding. read more

I'm sorry to say I saw the staff of this office having a holiday party... no masks, sitting at a small table in the waiting room. So if one of them is sick, they're all sick at this point. So much for any COVID protocols read more

I love Dr Chung and staff. I had the same dentist for years and when we moved I fretted over finding a new dentist. I saw two different dentists in LA and was unimpressed with both, and then I took a chance on Dr Chung. Both my husband and I loved her! The office is clean and modern and they do same day crowns. She also referred me to a good dental surgeon to remove an impacted wisdom tooth. While we just moved away from LA, I might try to come back to get my exams and work done twice a year when we are in town for my husband's job. Thanks Dr Chung and staff for taking such good care of us! read more

I made an appointment for my first dentist appointment in a couple years and was so pleasantly surprised by Birdseye Dentistry! The scheduling process is really helpful, they send you a ton of reminders for your appointment. Dr. Chung saw me and was very thorough and sweet, and the cleaning was easy. The office is very modern -- they even have TVs with Netflix so you can watch while you're getting worked on I had to come back for a filling and it was about as painless as it could have been. Dr. Castille remembered me from the first time I came in and is just such a lovely & sweet person. You're in good hands at Birdseye Dentistry. read more

I've been with Birdseye for 2 years now and I'm very impressed with this office. Dr. Chung is one of the best in her field⁠--an expert at what she does and it's nice to just leave your care in her and her team's hands because they know what they're doing. At first you might seem hesitant about prognosis and think you might know more about your own teeth than they do, but they really do have each patient in mind for the long-term game. You have to take care of your teeth since you only have one set of them! I'm all for this new way of thinking. I've had my wisdom teeth pulled at recommendation of Dr. Chung after hesitating for a decade, and now I'm glad I don't have to worry about them anymore. Also, I had several fillings done here by Dr. Chung and she did a great job of ensuring I wouldn't need a root canal. In my latest visit, I received a new night guard and she spent a lot of time customizing it for my bite, and fixing my old night guard so it could still be used. I appreciate all the explaining she does so I can help understand my own teeth better. :) The entire staff is very friendly from Dr. Castillo, Patty, Ivan, Martha, Alejandra, Jose, and all the hygienists I've worked with! They take care of all your needs and requests without hesitation. The office is very modern and clean, equipped with great dental technology, and TVs where you can stream Netflix while they're working on you. They also have an online patient portal and lovely appointment reminders via email and text. Because of this office, I enjoy and look forward to every visit. THANK YOU! For COVID-19 practices, they supply you with hand sanitizer to wash your hands as you come in, and wipe down the counters, pens, and hand sanitizer after each use. They also ask you to wash your hands as you exit. Everyone is wearing a mask, including myself. I felt safe and taken care of. read more

I went to Birdseye for a routine cleaning about six months ago. I take pretty good care of my teeth generally, and I'd only ever had one cavity prior to that point. After taking my x-rays and looking at my teeth, the dentist informed me I had EIGHT cavities and all of them would need to be filled immediately. Ten minutes later there was a novocaine needle in my mouth and a drill in my tooth. I had two cavities filled on my visit, but I held off on making a follow-up appointment for the rest because on a gut level, something felt off. I had two coworkers make appointments with the same dentist later that month. Both of my coworkers were informed they had at least six cavities, all of which would need to be filled immediately. I finally went to another dentist for a second opinion today. It made me sick to my stomach. None of the teeth Birdseye listed with cavities needed to be filled. I only had one small cavity on all six of those teeth, and with proper tooth care I'm likely 5-10 years away from needing it filled. The new dentist also needed to re-take several of the x-rays, as the originals were poorly done. OVERALL: In my experience, and that of two other people I know, this place is EXTREMELY aggressive with cavities and seem to be at high risk of telling patients to drill and fill when most dentists would say it's unnecessary. The facilities are nice, the people are friendly, and there's Netflix on the TV, but on the whole I would say avoid at all costs. read more

I found Dr. Chung a couple years ago when I had a broken tooth and was determined NOT to go to my previous dentist. She agreed to see me right away, versus other dentists who wanted me to live with a broken front tooth for two weeks or more before an appointment. I was very impressed with the modern, comfortable office; not at all the typical drab dentist's office. Dr. Chung is an excellent dentist. She listens and is careful to explain things in an understandable manner. She always remembers my last visit and knows practically every tooth and its story. Since then I have gone back many times to deal with the aftermath of the broken tooth and other issues, including regular cleanings. Martha the receptionist always remembers me with a smile and is careful to explain every charge and how the insurance works. I never have to wait more than a couple of minutes. And Dr. Chung is unfailingly professional and friendly. read more