I had the worst and most painful experience at this dentist, hands down. My nightmare began when I came in just to have a simple filling replaced. After the first visit, I actually felt relieved, thinking the issue was resolved--until the anesthesia wore off and I realized they had left the hole in my tooth completely open. They never even refilled the filling I originally came in for.
I went back, and to my shock, they said the tooth needed to be extracted--even though it was fully functional, not infected, and had zero pain. After a lot of convincing, they finally agreed to leave my healthy tooth alone and actually replaced the filling like they should have in the first place. But then, they told me I needed a root canal on the tooth next to it. I was confused because I had no pain in that tooth at all. I even took a photo of the X-rays they showed me. They were pushing for multiple root canals, but my insurance would only cover one.
As soon as the insurance approval came through, they rushed me in for the root canal--and that's when the real nightmare started. The procedure lasted two and a half agonizing hours. Dr. Catalina Medencevic, who performed the root canal, had an extremely rough hand, constantly stretching my lips painfully wide with no care or warning. There was no communication whatsoever. At one point, when I was visibly crying from the pain, she coldly said, "Oh, you're crying?" It felt dismissive and almost mocking. She wouldn't tell me what she was doing, how long it would take, or offer any comfort. She kept rushing in and out of the room, juggling other patients, clearly in a hurry.
I remember the assistant saying, "Now we kill the nerve," and what followed was the worst pain of my life. My entire body was shaking and moving in the seat while they did it. I could feel everything--it was unbearable.
If the X-rays had been properly explained to me, I never would've agreed to the procedure. Later, I got a second opinion and showed the new dentist the X-rays I had photographed--and it turned out I didn't even need the root canal. The procedure was done to prevent a possible future issue, not to treat anything active.
To make matters worse, there was constant miscommunication between the front desk staff. Every time I called or came in, I got different information about appointments, payments, and follow-ups. No one seemed to be on the same page.
I would absolutely not recommend this place. Dr. Catalina Medencevic and the rest of this office made what should've been a routine dental issue into a traumatic experience I wouldn't wish on anyone. If you're reading this, please head my warning and stay far away. read more