When I bought my first house years ago, Champion Floors refinished them for me. They did such a…read moregreat job that I started suggesting my real estate clients use them too. A couple of years ago I brought them in because a client in St. Charles had newer factory finished floors with scratches from the tenant's dog. After Champion was finished, the floors looked like they were job finished floors (stained after installation rather than at a factory). They worked with me to get the exact stain color I wanted and they looked gorgeous. So it's not surprising at all that when I bought my current house a couple of years ago and needed to refinish the floors, I would call Champion. I couldn't decide on the color, and the lead installer was so patient as I kept trying new colors. When I eventually decided on no stain...he didn't bat an eye. And the floors turned out wonderful! I would use them again in a heartbeat. After all of this, I later discovered that it's a family owned business. Bonus!

They were professional and did a wonderful job refinishing ouf wood floors. Kept the jobsite clean…read moreand completed the project on time. Would recommend them for your flooring needs.

This company has been outstanding from start to finish! We were looking to put a runner on our…read morestairs and hoping we could get it done prior to Thanksgiving. This was about 2 1/2 weeks ago. The second I looked them up on Angi. Someone called me and the ball was rolling instantly. I communicated with Allison and she kept me up-to-date on everything and let me know when one of the guys was coming out. A fantastic, friendly and easy person to work with. Jeremy was the first one to come, and he was very personable and seemed genuine from the second he came in. He offered us different options, gave us some opinions, but ultimately left it up to us. When we asked about the chances of it being put in before Thanksgiving, he said he felt very good about it, could not promise anything, but would do his very best. The carpet was just installed today and it looks amazing. Chris is the one who came out to make sure everything was measured the way we wanted how much carpet vs floor would show. He did the installation. Promptly here at 10:00 am. He was beyond incredible. Not only did he once more walk us through everything before he started, but he fixed a small issue we have been having with our top step where there is a decent gap between the stair and the wood, We have not been able to fix it. He said he could take a look at it for us and he fixed it. Then on his own without any asking he went and re-glued some of our spindles that were just loose. When you would walk down the stairs, they would make a little rattling sound, but he fixed that for us on his own time. I would recommend them 100%. They were spot on, great communicators, very personable and did a fantastic job.

Professional and efficient service. Carpet replacement in three rooms and steps. Looks good!read more

We contacted Local Handyman for a bid on a kitchen oven replacement to build the cabinet that the…read moreoven, microwave and warming drawer would fit in. The representative came out and reveiwed the project, everything was going well. She told us how the bid would be laid out in detail with the detail of the various options listed. When we got the bid it was a one line totla bid, no detail at all and the bid was 5 to 6 times more that what we were told that the job should cost. The representative called me several times afterwards to review the bid, but her phone wasn't working correctly and I couldn't make out what she was saying. I told her this and asked her to call me back on a different phone. Each time she continued to call on the same phone that was broken and I was not able to understand what she was saying. We found someone else to do the job and it was actually less than what we were told the cost should be. No where close to the bid that we received from STL Handman that was 7 times more than what we actually paid to have the job completed.

Premium price charged ($2,200) for basic trim-capping instead of full replacement; door is…read moredifficult to lock. I hired Local Handyman-St. Louis (167 Lamp and Lantern Village, #129, Chesterfield, MO 63017) to replace the wood area surrounding my front door and sidelights, paying $2,200. My request was for a full removal and replacement of the wood surrounding the door with PVC. Instead, the company performed a surface-level "capping" service, nailing thin PVC pieces directly over the existing wood. The merchant later confirmed in writing that structural framing and jambs were entirely excluded from their work, despite charging a price point that represents a full system replacement in the St. Louis market. Furthermore, the workmanship left the front door weather-stripping misaligned and initially highly difficult to lock. While a technician returned once to adjust the weather-stripping, the door remains at times physically resistant and difficult to lock and unlock. Proceed with caution if you expect comprehensive structural replacement for premium pricing from this company.

He took out a glass shower door relatively quickly to be disposed of. And after the removal, he…read morefilled any holes left by the mounting pieces of the shower door.

I contacted Derrick with a need for a smoke detector installation in one of our properties that…read moreturned into needing a new porch railing and also a fix of a big hole in our wall. He exceeded my expectations, was quick and efficient. I'll happily hire him again in the future.

From the selection of products, to the showroom personnel and installers, I was very pleased with…read moreour experience in getting a new countertop!

Great showroom, friendly staff, plethora of flooring countertops wall tile samples to choose from!read more

Just had veterans flooring out to do my kitchen, bathroom and entrance way. They did everything…read morethat was asked plus some. Dudes did absolutely amazing work.

I can not rave enough about Dale and Veteran Flooring. I met Dale and his company through their…read morework on a neighbors. After being screwed by a previous flooring company, I was a little nervous. But since they were working on a similar project, I felt confident. Dale came over and immediately put me at ease. My project was going to involve sealing cracks and unevenness in the concrete. The company worked from 8am-5pm or later. In fact I had to text for them to leave due to HOA bylaws. After 6 days I have beautiful, level, hardwood floors. I'm so grateful for Dale being in touch the whole project to update me on progress. They even made sure all my furniture was put back where I needed it. I LOVE my new floors and will recommend Dale and Veteran Flooring to everyone thinking about floors.

Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain…read morebelow, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service.

I initially left a positive review for Empire Flooring before any work was done because the…read moresalesman, Tim, was friendly and professional. He asked for a review and I assumed that based on his level of service in sales, that would carry through the entire project. Unfortunately, that assumption was dead wrong. Tim mismeasured our flooring, and the installers did not have enough material to complete the job. They had to leave the project incomplete with our home in disarray while more flooring was ordered. They kept trying to make us wait until the end of the week. We did not want to wait while the house was in disarray. I guess to get us to stop talking, they said that the installers would be back on Wednesday. I took time off so I could be present during the install, only for them to call me 30 minutes before arrival to say they couldn't come until Saturday. The contractor also asked us to sign completion paperwork, but we refused to sign anything until the job was actually finished. While I felt bad knowing they couldn't get paid until paperwork was signed, that's between the contractor and Empire. It's not the customer's responsibility. The contractor should know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What's most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone.

I hired NWI to double the size of my garage. Turned out great!…read more The construction quality far surpassed the original structure so I had them update it as well. Fair dealing, straight forward quote and pricing structure. Perfect communication throughout the project. I manage rentals so I deal with contractors a lot. These guys are the best of the best.

Straight forward with estimates. The salesman that came and gave me the estimate was trustworthy bc…read morethe day of the project he came with the two gentlemen that were going to do the actual work to ask them their opinion how to handle the situation. Their idea was really amazing and saved me over 1/4th the estimate. The work was completed that afternoon and I was very pleased. The salesman and the crew boss both reached out to me by phone to make sure I was totally satisfied before I handed over payment.

We had LVP flooring installed in the basement. The installers,Dan and Jay, did a wonderful job…read more We discovered that we had a damp basement floor. The installers researched the problem and found a product that resolved the issue. They took great care installing the flooring. I could not be happier with the results.

Very pleasant experience working with O'Fallon family floors to replace the carpet in a few rooms…read moreof our house. We had someone out to measure and got a quote promptly. Their pricing was great compared to a few different companies. Went to the store to pick out carpet options and scheduled. The installers arrived right on time and worked quickly. They were just fantastic and cleaned up after themselves. Very pleased with their work and will happily seek them out with any future flooring needs.