I cannot recommend Brian highly enough. I called him to fix my adjustable bed before I had surgery…read moreand was required to sleep in a reclining/sitting position. After listening to the 'symptoms', he advised me to first contact the company to see if they would send parts before he made his initial visit and charged a consultation fee. Saving me money even before I officially became a customer. The company sent the more commonly 'breakable' parts. We scheduled an appointment based on the delivery date and I arranged for my husband to be home to help move the king size mattress. The day before the planned repair, my husband's work schedule changed and he could not be available. I called Brian to see if we would need to reschedule but he said we'd keep the original appointment and he would find a helper. He arrived promptly the next day and worked through trouble-shooting the electronic parts sent. Unfortunately the problem turned out to be one of the motors which is rare. He called the company and arranged for the motor to be shipped to my home. It arrived at 2:00 PM the day before my surgery. I called Brian and he said that if I were able to call after I got home the next day from surgery, he would work me into his schedule. I called him around 11:00 and he came at 4:00 and had my bed working in 30 minutes and I could use my bed the night of surgery. Brian is dependable, reliable and provides extraordinary service.

From the owner: ...Other hours available by appointment. ...We offer…read moreaccessories, appraisals, mobility equipment, modifications, repair service, replacement parts & short term rentals including: knee walkers. lift chairs, manual & power wheelchairs, patient lifts, scooters, portable ramps, walkers (including seated models) & wheelchair carriers. ...We sell, install & repair the Aerolet toilet lift. ...We repair Cruzin Coolers & Razor products. ...We sell & accessorize Scootatrailers. Made in NC. ...We sell the Wheelchair Wagon, designed to pull behind your chair or scooter to carry anything you need to take with you. Made in NC. ...We offer diagnostic joystick repair for power wheelchairs ...We evaluate & repair powerchair motors. ...We stock mobility accessories, batteries, battery chargers, tires (including solid inserts) & tubes. ...We sell, install and repair wheelchair lifts for automobiles & vans. ...We sell, install and rent ramp systems. ...We sell, install and repair pool lifts & stairlifts.

Life changing! I not only was able to go to the flea market in Hillsville, an annual tradition I've…read morehad to miss because I wasn't able to walk those hills any longer, was made possible and enjoyable with the assistance of Allen and Paula! They helped change my life with the NICEST mobility scooter! I even got a lift so at the push of a button it's so easy for one person to load and unload the scooter. Life is too short to not use everything available to keep moving and doing the things we love. Thank you so much!

What began as an internet search for a bariatric lift chair eventually led me to No Excuse Medical…read more I'll explain: Upon selecting the chair that I wanted I then set out to get the best deal. I received quotes from some of the major distributors and immediately read their reviews. Shockingly in their reviews at least two of the people that submitted reviews had mentioned No Excuse Medical and the very favorable experience they had. Having nothing to lose, I decided to give them a call. Not only did No Excuse Medical match the lowest bid I was able to obtain but also saved me a considerable amount on a 5 year home warranty I purchased. Also, and most importantly they had my chair at my home within 7 days! I can't say enough good about my experience with No Excuse and would HIGHLY recommend them.

I felt very comfortable bringing my brand-new Tamobyke T73 Max to this location. It's extremely…read moreconvenient, and the customer service was outstanding! I had just purchased my e-bike and assembled it myself, so I was incredibly disappointed when I took it out for its first ride and discovered that neither tire was properly seated in the rims. I could have easily ended up damaging the tires, inner tubes, or rims if I hadn't noticed the unusual sound coming from the tires while riding. Thankfully, Nick noticed that I was struggling and stepped in to help. He was able to properly fix both tires in less than an hour! I was extremely impressed with his knowledge, professionalism, customer service, and how quickly he got me back on the road. After Nick fixed everything, I took my T73 Max out for a serious ride -- 42 miles on full throttle -- and I still had some battery left when I reached my destination! I'm so grateful I found this place and especially thankful for Nick's help. Excellent service and highly recommended!

DO NOT GO HERE. Guy will just tell you the project is delayed and then one day a fire and all is…read morelost. And oh yeah I have no refund for you? Wait doing business without insurance? Ripping people off? Avoid this place like COVID-19. YOU HAVE BEEN WARNED.

ashley was very friendly,courteous,knowledgeable.and professional. Great product and very good…read moreprices.Ashley is not bad to look at either

I called to rent a scooter for a trip to Biltmore, N.C. the recommended place was not yet open…read moreafter Hurricane Helene. I spoke to Ashley who was lovely. I explained when I needed it delivered to my hotel exactly. it didn't arrive, I called Brandon was absolutely rude, said " I couldn't read your mind about when you wanted it. what do you expect." I told him it was on the order exactly. He agreed to deliver it. We drove it to the bus at the curb. it never started again. We left it at hotel, asked Brandon to come. He came, replaced battery , I asked him to wait 15 minutes until I got to hotel to demonstrate how to use it. He refused. He responded to my complaint "This ain't no valet service. I can't stand around here. The next morning (it remained plugged in all night). It ran long enough to put on bus, but when we got to Black Mountain it wouldn't start. Following his instructions my bus driver removed and reset the battery to no avail. I asked Brandon to come get it and bring another cart. He says he returned to hotel and it was working fine. I said obviously we need instruction on using. He refused. So I paid for 2 days, never got to use it. He agreed to refund half (one day) rental. I think it is time to call American Express for assistance. I don't recommend this business.

OK, this is in part in response to the other reviews--which seem a bit unfair to me. Yes, the place…read moreis hard to find. Yes, they have weird hours. Yes, the owner could be friendlier and more helpful. Yes, the prices are a bit marked up. BUT, at least the place exists. If you or someone you love is in need of some of these supplies in order to stay at home after an injury or due to old age, then this place is great to have nearby. Sure, you can order most of this stuff online for cheaper, but here you can look around and actually hold the supplies before spending money on them. And you may see other things that would be helpful as well. As far as returns, I bought a basket for a walker that didn't work out and had no problem returning it (exchanged it actually). I hope this place stays in business, because caring for an elderly neighbor is going to have me coming back, I'm sure.

Difficult to find- there's no sign along the road and the building has no store front sign…read more Difficult to work with- Sales clerk was rude and seemed inconvenienced by my presence. There is no up to date Point of Sale system. They literally wrote my credit card number down on a post-it. Rental was broken- We rented a scooter for my husband who broke his foot. The scooter was broken and welded back together. The clerk didn't know how the scooter folded up (to fit in a car) and had no interest in helping me figure it out. Difficult to return equipment- Odd office hours. I was charged extra because I couldn't get by when they were open to return the scooter. When the clerk called on the last day of the rental, I told her I had tried to return it and the store was closed (during normal business hours) and I was met with attitude and additional charges.

I would like too say thank to Barry and Canone and Jamie at the Durham brach for always going over…read moreand beyond and being very respectful and professional to make sure all my supplies and needs are always met .. I Really appreciate that keep up the good work team and God bless ..

They delivered my medical equipment to my home! The gentleman showed me how to use it and gave me…read moreinformation about it. Very good quality & professional.