The ICU doctors are not able to communicate with other specialists effectively resulting in poor…read moreexecution of a plan for the patient if any plan at all. Do not expect to have any care if you are there on a weekend. It's not just the Starbucks that's closed. The staff is lean with the least qualified doctors and nurses. It took four nurses to draw blood from my father in the middle of the night, having to give him pain medication in the process because they couldn't do it correctly. The Doctors at BVH only look at their computers, never at the patient. There is no respect for the human being lying in the bed. My biggest regret is not transferring to Cleveland or Cincinnati before it was too late.

To the Board of Directors of Blanchard Valley Hospital,…read more I am writing to you today to inform you of my families experience in the care of your cardio team, lead by Dr. Greg P Gerschultz. November 21st 2009, Game day for the big Ohio State vs. Michigan match up; my parents were driving to Florida for the winter. After a short time, my mother started to feel nauseous. She told my father to pull over. After getting sick, her chest started to hurt and her neck and jaw lock up. My father pressed his On-Star button and was directed to your hospital. He barely had my mother out of the vehicle, before one of your emergency staff team members was at his side. She was extremely quick and efficient. The next thing he knew, Dr. Greg and his cardio team were on the scene. They took my mother right away. After a quick examination, they explained that there were two possible outcomes. The first being a stent, and the second consisted of open heart surgery. They told him that if one of their team members wasn't out within twenty minutes, then they had started the surgery. After they took my mother away, I received a frantic phone call from my father. Needless to say, he was scared. He is a retired US Marshall and one tough son of a gun. He could barely tell me what hospital they were at, let alone what was going on. I left my home in Ann Arbor immediately. While I was on the road, I received a second call from my father. This time, he was much calmer and couldn't say enough about Dr. Gerschultz. He informed me that the good doctor, explained everything clearly, kindly and so thoroughly, that my father understood what he was being told. The stent they installed saved my mother's life. The care and empathy Dr. Greg's team showed is truly a rarity. I arrived about an hour and a half after the first phone call my father placed. At this time, my mother was awake. I was grateful and more then a little relieved. About an hour later Dr. Greg came into the room and introduced himself to me. He explained to me what had transpired and that the quick actions of my father and the experience of your team is the reason my mother is still with us today. The great care continued throughout her stay. The nurses assigned to my mother's care were phenomenal. Becky, Karen and Tom were just as friendly and helpful as Dr. Greg and his team. They made it their mission to make sure my mother was comfortable and that we were always well informed as to what was going on. I knew that my mother was in good hands and I needed to calm my father down. I asked if the nurses knew where I could find a hotel and some food. It was Dr. Greg who brought me the note with not one, but two hotels and several restaurant recommendations. He understood that we weren't thinking clearly and that we needed to get out for a bit. I've never met a doctor who is so compassionate. Normally they leave something as menial as directions to the aids, but Dr. Greg was right there again, proving that your staff at Blanchard Valley Hospital is there to serve and heal their patients. When I got home, I had some questions about my mother's medicine. I called and spoke with Tom. Again, he was wonderful and informative. He was very clear and wanted to make sure that I understood everything. After a few days we received another huge surprise. A binder with a complete record of what was done arrived for my mother and father to be able to take it to their cardiologist when they returned home. Blanchard Valley Hospital went the extra mile and further for me and my family. As the owners of a Dealership in Saline Michigan, I hope that our staff can work as diligently as yours did. Dr. Greg's team and the staff of Blanchard Valley Hospital truly demonstrated World Class Service and I wanted you to know about it! I hope that you will take the time to shake the hands of each of your staff members and congratulate them on the work they do every day. Live with Gratitude, D. Crispin

on january 8th I had a colonoscopy done at the Findlay surgical center. I was checked in very short…read moreorder. had a minimal wait in the lobby and was called back to the prep area. i was prepped at 7:30 am and was taken back to the surgery area at 8:30am. and was back in recovery at 9:30 am. staff was very friendly and very professional as was the surgeon. he explained everything in a way that easy for me to understand. I highly recommend the Findlay surgery center.

I must say the staff and nurses are great! I found all were friendly and caring, a quality not so…read morecommon today. A clean well kept facility is great too. The only fault I have is online preregistration was a joke. I never did figure out how to register and run out of time trying. So, I thot I'd call them and give the info over the phone, but that didn't work either! Since I don't have a computer at home, I had no other options easily available. They did call me the day before and got the info, at last. What a hassle!

I was traveling for work when I became ill and needed a flu/COVID test prior to returning home…read more They tried to collect all kinds of information they didn't need or have the right to request (like my SSN) "to check whether I'm in the system" despite me telling them repeatedly I live out of state and had never been there before. There were no patients there when I arrived and they left me sitting in a patient room with nausea fighting back vomiting for over an hour after they took my swabs for COVID and flu testing. I only heard one other patient while I was there. They got really hurried to help me get out of there when I finally had to leave the exam room to find the toilet to take a puke. Find somewhere else to get care if it is at all urgent, because nobody who works here gives a flying flock.

I have been going there for years. Only one experience that was not good in all that time. I went…read moreagain yesterday because I could not contact my doctor. They accessed the situation promptly, took the steps needed to see to my care, and gave me the meds I needed. I am better today, but would not hesitate to go back if I needed to.The nurse practitioners are wonderful and I am comfortable going there. Great Service

Suggested at my husband's age, we should just let him go. Seems he was in a hurry to leave for…read morelunch, or the day. He offered no suggestion other than to let fate have its way. That was over a year ago and my husband is doing ok. Still needs a good infectious disease doctor, but I have the feeling that is a rare thing.

Unfortunately, Dr. Ratnasamy and I didn't meet under the best of circumstances. My wife and I were…read morewrapping up a 30 day "vacation?", from our home in Arizona. It had been stressful to say the least. Most of our time had been spent in the rental car driving to see family from Columbus to Springfield to New Hampshire. By the last week I was drained. For the past 3+ years I have been fighting what had only in the last 3 months been diagnosed as "Valley Fever". It is a fungal infection common to the desert and areas of California. Doctors in our home area of Arizona, who should have been familiar with the symptoms, failed to correctly identify the problem. My wife, recognizing the fact that I was in no shape to go on, parked my butt in the emergency room at Blanchard Valley. The people there were great even though they were unfamiliar with "Valley Fever". Dr. Grace, the admitting doctor told us that "Blanchard Valley was truly blessed to have one of the best infectious disease doctors in the country". I'm thinking, "ok, bring him on, I want to meet this guy". Later that evening Dr. Ratnasamy came into my room and I realized that the admitting doctor knew what he was talking about. I have never felt so comfortable speaking to a doctor for the first time. You could tell that, maybe he doesn't see patients everyday with "Valley Fever" but he sure knew a lot about it. He took over my treatment and I saw him 3 more times before I was discharged. Actually he was the last person I saw that day. He gave me a full set of doctors notes and test results so I could take the back for my Arizona doctors. Ok, this impressed me. What really blew me away was the phone call I got from him last night, over a week since we arrived back home and almost 2 weeks since he had seen me in the hospital in Findlay. How many doctors would take the time to follow up on a patient that chances are they would never see again? Most around here don't even if they are your primary care doctor. Dr Ratnasamy said he was just closing out my file and wanted to check on how I was doing and what my local doctors had said. In my opinion, that's dedication. Dedication to what he does and who he does it for. The world needs more people like him.

I had surgury for 2 hammer toes and a bunion. I received excellent care up to and thru the…read moreprocedure. The next day I called the office since I couldn't keep the pain meds down. I was told to hold, and did to find Dr Sellers, in person, get on the phone!! He changed the meds and waited while I looked up the phone number for the pharmacy to be sure they called the right one. I was really impressed when he stated, " no hurry!"

I am so glad we chose Good Shepherd for my folks. We were able to get both into a room together…read more All of the staff obviously cares a great deal for the residents, often going above and beyond. My mom died last month and everyone was so supportive and kind. Both of my folks said they loved it there which was a huge relief. Carla Peelman

Worst. Nursing. Home. EVER! I worked there a month and got fired for doing my job right the DON at…read morethe time was unprofessional, they only care about a paycheck and not the residents. A girl hide wash cloths and mechanical lifts from me so I couldnt care for those in need. A bullshit place, id rather die then to be put there.