I have been coming here for a few months now , honestly really nice staff , make you feel at home and comfortable. If you have any questions or concerns they are very helpful with any help you need. They are always checking on ur well being while donating. Very clean and professional on the way protocols are. To keep us safe and secure during our donation process. read more

I recently donated plasma and had an outstanding experience from start to finish. The entire staff was professional, attentive, and genuinely caring. The nurses and phlebotomists took the time to thoroughly explain every step of the process, which made me feel comfortable and confident throughout my donation. The facility was very clean, well-organized, and maintained to a high standard. I felt appreciated every step of the way, and the staff regularly checked on me to make sure I was doing well. What impressed me most was the level of care and respect I received. The experience felt more like being treated at a high-end hospital than a donation center. Every team member was friendly, patient, and committed to providing excellent care. I want to sincerely thank all of the nurses, phlebotomists, and staff for making my donation experience such a positive one. Their dedication and professionalism encourage me to return and continue donating. If you're considering donating plasma, I highly recommend it--not only can you help others, but you'll be in excellent hands with a team that truly cares. Thank you for everything! read more

Shoutout to the staff, super friendly and welcoming! :) you can request for a specific staff member to do the needle as well if you're more comfortable with a certain person doing it. Yes!! read more

My first time donating and the staff and service has been amazing. Facility is organized and coordinated. Definitely recommend

Staff is always friendly and very professional. Staff ensures donors are comfortable and educated about this process.

Love how fast I'm in and out and the stable pymts they give. I've been to other plasma donation sites and this one is by far the best most efficient one I've been to. read more

Biomat USA - Front waiting room - Blood & Plasma Donation Centers Near Me - Orange, California

Great place staff super friendly and more quick to get you in and out than other places

Very kind staff and attentive. They listen to all concerns and have helped me very well with my questions. Usually done within an hour and a half. read more

Love this donation center. Super clean and friendly staff. I've been coming for a few months. Nicole is super nice every time I go.

It was so quick my first time! Friendly staff and they are very professional. In and out in less 1 1/2 hours.

Great experience every time. The staff is friendly, professional, and keeps the process moving smoothly. The facility is clean, and they always make me feel comfortable. Highly recommend if you're looking for a reliable plasma donation center. read more

Friendly staff, app is very useful when it's donation day. Nurses available if someone is not feeling well. Staff will check up on you from start to finish. read more

I like this plasma center a lot! They get you in and out fast and are very polite! It's much faster than most other clinics I've been to

This place is so Fast and easy, every one of the phlebotomists are nice and knowledgeable about what they do

Friendly and helpful workers. Always willing to work with you and very fast. Thank you

First time after a long time , super amazing staff and overall just an easy process. Definitely very organized and well thought process. Good overall care . read more

Love coming to donate fast and easy and th staff is amazing highly recommended to come and donate !!

Everyone there has continued to be friendly and welcoming. To donate plasma is super easy and unlike blood, you feel fine when you leave. It has been a rewarding way to help others and make some extra spending money. read more

Very helpful staff that give clear guidance through the process and made the process smooth

The employees don't pay attention and the floor manager did not care. I was in the worse pain because the pressure was so bad in my arm that it was swelling. The floor manager (skinny girl with glasses) was not watching her bay and I ended up getting so bruised. It was so painful. No one cared. It was so sad. I would definitely not go there. Definitely go somewhere else or you could be hurt or even sent to the hospital. Called the next day and talked to Allison and the didn't seem to care either. I work in customer service and she definitely didn't show compassion. So sad!!! read more

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awesome facility with awesome staff !! everyone here is very helpful and always a quick

I have not been to biomat for some time, before I left almost 2 years ago the staff and quality of care was amazing professional on every level as I come back today it is the same nothing has changed just as professional as they were before quality of care can't be matched especially shoutouts to Joseph my phlebotomist today and Abby who's been here forever read more

good place to donate the staff is helpful and clean place and update with the app and

Joseph came in for the rescue and was able to help with what I needed. He helped make a scary moment an easy and humorous moment.

I love coming here twice a week. I get to relax while donating and talking to the staff. They're all awesome!! They take great care of all donors , always so cheerful. Especially Stacey and Brittney read more

Biomat USA - Donating - Blood & Plasma Donation Centers Near Me - Orange, California

Today was my first time donating and they made it so easy and painless. Everyone working seemed so down to earth yet professional. I'm a hard stick but that wasn't a problem with them. From what names I was able to get without seeming like a creep asking, Daisy, Lupe, Maria, Aryana and I'm totally spacing on the front desk gals and the lady who helped me with my first check up and getting me prepped. All wonderful, give these folks a damn good christmas bonus! read more

Tried to give it another shot. I do still feel like it needs more staff. Great and amazing staff, just not enough to help with you quickly medically if anything does happen. It's not worth the risk effecting your body, as someone who does not really need to do this anymore. I'm just going to stop. I just had an hour and 40 minute donation on the machine. For 40$ if you think it's worth spending 2 hours of your life do it. I'm just not at that point in my life anymore to think that is worth it. I also hear a lot of machines stop after an hour and a half. So personally I think it's crazy that it can go for 10 minutes more. If you need the money risk it, if you really don't just focus on your well being. read more

I don't recommend coming here if you don't donate often and don't want to get re-evaluated every few months. You would think technology is up-to-date, but nope. My last donation was months ago, and initially, they told me they only do a physical annually. I thought they had been thorough the first time, but left out the fact that they have to re-do the hour or so long process if it's been too long. It's sucky if you had to drive far just to find that out there. One of the employee said something about 120 days or 6 months being the duration necessary to repeat the intake. I think the Grofols Donor Hub system should notice this discrepancy and not let you make an appointment in the first place. They had me wait even longer for no reason. I think I'll stick to Red Cross or maybe go to another plasma donation facility. read more

Biomat USA - the monitor - Blood & Plasma Donation Centers Near Me - Orange, California

I would never recommend biomat to anyone. They do warn you that you could receive a false positive while donating plasma well I got one of those false positives it was from a test that they did called altrio which test for HIV hepatitis B and hepatitis c I was told I had all three of those . So they said I can't donate plasma or blood anywhere ever then I received a call from Orange county health services saying that I was put on a database for having HIV hepatitis c and hepatitis B so I had to go to my doctor he sent me out to have blood work done at the lab those tests all came back negative biomat will ruin your reputation and put a scare in you until you go and have your own blood work done it cost money and it's scary I would never recommend biomat to anyone they should close down . read more

I would like to give some advice for first time donors with mental health conditions.. Biomat will ask for your diagnosis (bipolar, schizoeffective, etc.) If you are taking medications. But you legally do NOT have to disclose your mental health diagnosis to anyone there. Only what medications you are taking. This is something I found out from my psychiatrist after being permanently differed. Don't let them discriminate you like they did for me. read more

I hadn't donated since last year on march and I came back to donate again 03/20/25 . When you donate wear comfortable clothing. - I wore a waist trainer that I normally wear daily and I had this tight long sleeve ( not a good idea )the sleeve cut my blood circulation that couple minutes while I was giving blood I started to feel weird as if I was going to faint, I was sweaty, my vision was going blurry. Brittany and Linda were right there putting me ice on my neck and chest and giving me water bottles making sure I was ok. Thanks Brittany and Linda! This has never happened, but I appreciate them because then I felt normal . read more

I have donated plasma at a few different places in the past couple years but I always end up coming back to this specific location. They are very organized and quick, even when it's busy it never feels like your waiting to long. Most importantly the staff here is amazing, they are kind, caring and funny and make the experience so much better. read more

Abby goes the extra mile always makes me feel important & she loves working there cause boss Allison makes a job great

I have been a plasma donor for about 10 years, at about 6-7 centers. After having a nightmare experience at another local center earlier in the day, I came here to donate and I am so happy i did! Overall, let me share that it has been my experience that most plasma donation centers operate in the same way. New donors often take about 3 to 4 hours for the first donation, most of the time is spent waiting. There are often long lines, not enough staff, and for the most part, it will feel like Cattle-call as your pushed through the lines from station to station. Even as a regular donor, it is difficult to know how long your donation may take. It may take 60 to 90 minutes one day, and 2 to 3 hours the next time. After waiting, and waiting, you may even get to furred for a staff error; that was what happened to me, and why I came to Buomat. Prior to arrival, I found the center and was pleased that they not only answered the phone, but were able to address my questions in a polite and professional manner; it is difficult to get people on the phone at other centers at all. On the call, I was told to expect about 2 1/2 hours for my first donation; future donations. Will take about 90 minutes. On arrival, I was thrilled to find parking right near the door, a rarity at upon entering I opened the stopwatch app on my phone and hit the start button. My experience was great as far as plasma donations go. I was impressed with the attention that I was given by the staff, and how does Center seems to put the needs of their donors at the forefront of their operations. I never waited more than a few minutes in between tasks get started as a new donor and at the end I was completely stand when I looked at my stopwatch and I left the building two hours and 28 minutes after walking in the door - Awesome! If you have not donated before, please keep in mind that there are several things that need to be done on your first visit in 2 1/2 hours is generally considered to be a good number. My experience at the center was very positive, because they do things very differently than most everyone in the industry. First and foremost, this center appears to be outwardly focused on making their donors feel comfortable and welcomed. They are attentive and focused on getting you through the process as quickly as possible. Most surprising is that, even though they appear to be very quick and efficient, they also appear to be more thorough in how they complete their documentation and initiate the process in terms of explaining details and clarifying information. There is also a couple of unique things that the center does differently, not often seen in other centers. First, they do not have a roped off areas for people to stand in long lines, but rather a lobby similar to most medical centers. Donors are greeted and assisted, and then quickly taken back for their donations. The big reason that they were able to do this is Simple: they schedule the regular donations. New donors are seen on a walk in basis, but after that donors consult schedule their next visit and so on. There is just one kiosk in the lobby for screening questions. It is common to see five to six of them in most centers. They have just one because that is all they need. In addition to self scheduling, donors, can complete the screening questions on the app prior to arrival As a result, clients walk in the door at a controlled flow having done their screening questions making the system much more efficient. Lastly, I did not observe any staff shortages that are typical in most donation centers. High turnover is common within this industry, and there is often not enough staff to serve the many donors who just walk in to be seen. That was not the case here; if anything, it seemed like they may have had a couple of extra people. Why other plasma centers do not do some of the things that this one is doing two more officially manage their business and serve their consumers is beyond me, but Biomat has certainly want me over, and I will be back again, and again. Second donation followup: very smooth, just a two minute wait and done in just over an hour. Next visit will be even faster. read more

Overbooked and understaffed !! I was told by one of the staff members that majority of the donors are walk ins. So what's the point of making an appt. It only takes 26 to 28 mins to retrieve my plasma. It takes longer to wait for them to connect and disconnect. My appt time was 6:30, now 7:24 about to get connected. read more

If you expect people who care about your time, don't come here. If you expect people to care about your health when they are understaffed, don't come here. Please save yourself the time, emotional damage and money. I've been wrapped in latex when I'm allergic. I've been sitting there for 20+ minutes with a needle in me and not asked my donor number.. not once or twice but more then three times.. I've been in pain and waved down for help but nobody see's 'me for 15-20 minutes. They don't care. Don't come here. Orange County needs to open a new location. If you want people who seem to understand your needs and follow protocol BUT DONT, don't come here. I've been in contact with corporate and I pray to god this place gets a visit from someone higher up. They will lose your protein sample and put it on you to be responsible for it but not compensate the full amount. I am I tired of many experiences but disappointed and realized none of this was worth it for what I donated. Whatever you see I encourage you to report. read more

The experience is always great during my visits to Biomat. From the moment I walk through the door the staff takes extra care in making sure the donation process, from start to finish, goes perfectly. A special thanks to Cecy for helping adjust initial stick after the flow wasn't going right this last visit. She took great care in making sure I was comfortable and my plasma donation went smoothly. Thank you read more

Great staff. Caring people. Brittany is an amazing phlebotomist. It's a very clean environment and the people are friendly.

The staff is really nice usually and they work pretty fast but my issue is with management. They keep paying people less everytime I go back to donate. They don't tell you everything they should such as they don't care when you donate the week is Monday-Sunday I donated Sunday and got told the next time I donate I'd only be getting $35 how tf is that fair. And they don't consider you a new donor if you haven't donated in over a year anymore which would've been nice to know as they could hear me talking about getting the new donor pricing. Overall v nice ppl just wish they were more honest read more

UPDATE: It has gotten even worse. My schedule has been so packed during the day that I haven't been able to go back in almost three months. I tried twice, but both times, they took so fucking long to get to me that I wasn't able to stay to even start the donation. Now, I try to come back, finally, with enough time, and they tell me that it's been so long, I need to have a new sample taken. Supposedly, they take a new sample every 3-4 months (but didn't take one between mid-May and early September?), but because they just didn't get around to it the last few times I was there, and because their process got so incredibly fucking slow the last couple times I tried to donate, now I apparently have to go back through the entire new-donor process, which takes EVEN LONGER and which I clearly don't have time for, ever? Fuck that. Three strikes now. Three fucking strikes. Never coming back here again, and steering everyone else away. ~~~~~~~~~~~ The phlebotomists are largely careless and not well-trained. The fingersticks at the beginning regularly hit nerve endings in a way that is not only very painful initially, but remains painful to the touch afterward, sometimes for days. On the other hand, I have at times had ones that are barely painful at all, so I know it's possible for it to be done better than the vast majority of them do it. Then there's the actual plasma draw procedure. When I first started going in to this location, the needles were long and thin. Now they are long and wide, with the phlebotomists claiming that nothing has changed. Believe me, when both my right and left arms used to get pinprick points from the needles and now get literal cuts about an eighth of an inch long (see photos)--something has changed, and it's not good. The insides of my elbows, especially on the left where my best vein is a bit off-center, are itchy *under the skin* for days afterward, as well as being red and inflamed. This never happened before the needle change. On top of all that, the staffing at this location sucks. Sometimes there will be seven or eight phlebotomists running around, if not more, but other times you'll have a busy mid-afternoon with only four phlebotomists in the whole room, and you'll sit there waiting 20+ minutes just to get started, or you might have to wait the same amount just to be disconnected once your saline is done. Not cool. It's no surprise they have to come up with new little incentives to get people to keep coming back, and even those are so small they aren't worth it. An extra $5 to donate twice in the first week? An extra $25 to donate once more this month than you did in the previous month--which might be literally impossible, depending on the days of the week that you donate, and if you maxed out your donations in the previous month? What a load of crap. read more