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Biomat USA

3.3 (44 reviews)
Closed 6:00 am - 5:00 pm
Updated 1 month ago

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Review Highlights - Biomat USA

Everything here is clean and extra precautions being taken seriously during Covid.

Mentioned in 2 reviews

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Fred Hutch Cancer Center - Fred Hutch Campus on the Fourth of July. Photo by Robert Hood. Copy Right: Fred Hutchinson Cancer Research Center

Fred Hutch Cancer Center

2.9(25 reviews)
20.9 miSouth Lake Union, Eastlake

I had a frustrating experience with the receptionist at Fred Hutchinson Cancer Center. Tanya came…read moreacross as very mechanical on the phone, repeatedly asking the same questions even after I had already provided the information. Despite giving my phone number three times, she was unable to enter it correctly, which was concerning. Furthermore, she asked me to register one more time bc she was unable to locate my file due to her own inability to enter the number correctly. The interaction became more difficult when she started arguing instead of helping move the process forward. When I suggested she look up my physician's name, she told me to call back later with spelling of the name which would require me to wait in the queue one more time. She refused assisting me at that point, and was arguing with me so I had to ask her to stop so we could simply complete the registration and not waste more time. I understand that large hospital systems can sometimes struggle with customer service consistency, but this level of inefficiency and lack of professionalism was disappointing. I hope additional training can help improve patient experience moving forward.

Treatment hasn't even started yet, but the care from first phone call to now scheduling surgery has…read morebeen phenomenal! I spoke to a patient navigator (so kind and so helpful) for a second opinion appointment. They did some rescheduling in a timely manner to get every doctor to come in back to back. This was scheduled for 5 hours. It sounds grueling but it was great! They have food available on site; a clean facility and doctors who walk in prepared and who truly care. Incredibly, they threw in two extra compared to a rural cancer center: a speech therapist and a surgeon. The hypopharnyx cancer my dad has is not recommended to have surgery BUT the doctor explained that it's good to meet so she and her team are available if other surgical interventions need to quickly come into play at some point even though the risk is low. That's amazing! The speech therapist was also surprising, once we met with each specialist, it was clear this is a well run, organized and thoughtful center for the best care possible. They asked really good questions, let us ask ours and we never felt rushed. They explain in detail what is to come and it was reassuring that they are specialists rather than generalists in their department. They work with you to support you during side effects, to find housing and transportation, they have a phone number to call for everything you might need. They are clear in communication from everything phone call and have been well mannered with common sense at every interaction. They really have everything you need and partner with the best medical school - university of Washington. Do note, you can end up working with residents so I am anticipating that popping up at some point. I am looking forward to my dad receiving his treatments here and know they are working hard to get everything complete and start up as soon as possible. Thank you Fred Hutch! I will return with an update as treatment gets underway. I hope to stay impressed along this journey.

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Fred Hutch Cancer Center
Fred Hutch Cancer Center - Memorial courtyard

Memorial courtyard

Fred Hutch Cancer Center

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Biomat USA - blooddonation - Updated May 2026

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