This place has all the glossy branding of a "community-focused nonprofit" and absolutely none of…read morethe follow-through. It's painfully obvious that upper management and the marketing team are more interested in looking good online than actually fixing what's broken on the ground. The social media posts and email campaigns make it seem like a warm, efficient, donor-first organization. In reality? Disorganized processes, confusing communication, and a constant feeling that decisions are being made by people who never actually interact with donors or staff. Marketing keeps pushing campaigns that sound great in theory but don't match reality at all (I mean packs of hotdogs? eggs? Is this a foodbank or a blood bank?), which just sets everyone up for frustration. There's a real disconnect between what leadership promises and what the experience actually is. Instead of investing in better systems or listening to feedback, it feels like they just slap a new slogan on it and call it improvement. If you're going to ask people to donate their time and blood, maybe focus less on appearances and more on competence. The front-line staff do what they can, but it's clear they're working around poor planning and tone-deaf leadership choices. This place could be so much better if upper management cared half as much about operations as they do about optics.

I strongly recommend that people give blood and also commend the people who work here for doing…read morewhat they do. I will continue to donate here. All of the workers were wearing face masks for obvious reasons. A woman at the front desk and a gentleman in the blood donation area did not have their masks covering their noses; only their mouths. Perhaps they are vaccinated, perhaps not. What if they were Covid positive? This is a medical facility. The workers should already know and understand the proper way to wear a mask and why it is important. None of the other workers corrects them. Are other lapses made during the blood donation process?

These people will find or create any reason to not pay you or do their job. Absolute waste of 2…read morehours only to be deferred for "wheezing". Everything else came back perfect. These people will use the most arbitrary excuses to simply not do their job.

MORTIFIED! That's what many people would be when publicly disclosing that they donated plasma for…read moremoney. I'm not those people. The process was pretty easy. Show up with a social security card, I.D., and proof of residence, answer some questions, watch a few videos, get your weight & blood pressure checked & you're in. The paperwork & videos are for first timers only & take about an hour. The plasma collection itself takes roughly another hour. Here's the process. You're seated in an upholstered reclining thing and a friendly phlebotomist inserts a port into your arm. The machine separates the plasma from the rest of your blood and gives you the balance back. The port isn't really painful, but it is a little uncomfortable. I was paid $100 for my time & plasma, which is well more than I make per hour at my job. This is an introductory rate, however, and the typical donation probably earns far less. How much less you ask? I don't know because the CSL website makes no mention of the typical rate. Closely guarded secret? Annoying. Afterwards: I didn't feel great. I was tired and hungry with a slight headache. Hangover isn't the right word for the symptoms, but it is def in the hangover family. No matter, a two hour nap took care of 90% of the feeling and I was 100% myself the next day. This is NOT something I'd recommend doing before work or on a day where you have important things to accomplish. Also, get there early and beat the rush. Unsurprisingly, regular plasma donors are NOT generally early risers. I'm going to do this again, as my next donation will also net me 100 clams for an hour sitting in a chair. After that, we'll see how far the compensation is reduced before I decide to return.

I went for several months a while back and I started back up again recently. I always referred…read moreeveryone I knew. I've always been treated very well and I greatly appreciate that. I'm having trouble getting conclusive bloodwork back this time but I'm waiting patiently to be able to return.Thank you to all of your staff!

I went to the Austintown location to switch from another plasma center. I donate twice every week…read more There is an ad on their site saying they pay 100-125 for the first 8 donations. They rudely let me know that was last month. I probably would have stayed but especially the male didnt want to be bothered. I consider myself their customer and should have been treated accordingly. Just not a very welcoming place!

First, Ciera is the Best ! Followed by Becka. My complaint,…read morestanding in line waiting for a bed for 15-20 minutes when there are empty beds we could be sitting in. Sometimes we are not unhooked in the order that we completed. We were told the machines show when each person completed the donation. ALSO - wish the website showed how many people are scheduled for each hour. Tired of going in to find a dozen people in pretest line; if I had know that would change my time.

I drove an hour from Cleveland after work because I saw an ad online. They don't take walk ins even…read morethough online it says they do. First time donors at this location can take up to 3 hours, registration has to be done online. And unfortunately because of the business of this location no one was able to answer the phone to tell me any of this before I got here. Super disappointed and frustrated. If I could afford to waste this much gas on a trip, I wouldn't need to donate plasma. Please update your systems to clearly reflect all pertinent information online. Instead of predatory marketing to get people in the door, that's how you end up with bad reviews (like this one)