I go to this place actually 3 times a week and have always heard complaints about it. I have always…read moredefended the casino cause it has always been good to me, until tonight. The casino made a mistake (which is common) and after saying something the dealer (which has been speaking English to me all night) pretended he only knew Spanish. The guy watching the table told me the dealer only knew Spanish even though obviously that was not true. Swear everyone gets a cut in this place and it's better to save your money for the States where regulations actually apply and these guys would go to jail. (I am all time up)

No craps tables, rigged roulette tables, vibe was decent at least. Everyone needs to urge this…read moreestablishment to embrace Craps

I recently stayed at the Barcelona Arts Hotel and, while the property itself is beautiful, I left…read morefeeling extremely disappointed and let down by the way a serious issue was handled. Due to an unreasonably long delay with a food order at the pool--which we ultimately had to cancel ourselves--and an overcrowded reception area where the check-out line filled the entire lobby, our departure felt rushed and chaotic. In the midst of this, I accidentally left a valuable ring in the room. I called the hotel within an hour of leaving, was told housekeeping hadn't yet entered the room, and gave the exact location where the ring had been left. Despite this, I was later informed it was not found. What followed was an unacceptably slow and disorganized response. The official lost item report form wasn't sent until several hours later--and only after my husband, who is Spanish, called on my behalf. The investigation didn't begin until the following day, by which time a full staff shift had already turned over. While they claimed to have searched staff belongings, which to me seemed to acknowledge the possibility of theft, it's unclear what that could have accomplished over 15 hours later. The entire process lacked urgency, transparency, and accountability, which left me deeply disappointed. I expected a much higher standard of professionalism from a hotel of this caliber.

Definitely not up to par with other properties. 8 am on Saturday morning and no coffee shop is…read moreopen? Wanted a pastry and bagel and the only option is a $50 buffet. So ridiculous..

We loved our stay at Hotel Barcelona Universal! Our red-eye flight arrived around 8:30am or so…read more When we arrived at the hotel, they had a room ready for us. Very, very grateful since we were wiped. The staff is very nice and accommodating. Ronald greeted us at the front door, helped bring in our bags, all with a smile. He was so happy to give us directions or suggest restaurants- his interactions alone would bring us back to this hotel. The rest of the staff was very nice, even printing out our cruise luggage tags when asked. The breakfast is beyond compare - huge spread of eggs, pastries, breads, yogurts, meats, coffee, water, fruit, teas and desserts! Yummy! Tapas for dinner was a great experience. If the staff and food wasn't enough, the location is excellent. There is a metro stop right outside of the hotel which made traveling really easy. One day we used the hop on/hop off bus. Very easy to find and just down the road and a left. Highly recommended since you see the city without a ton of walking. We would not hesitate to use this hotel again!

I would have given this hotel 5 stars were it not for my check out experience. The room was…read moreextremely comfortable,, very roomy and the breakfast was excellent. The AC in the room works amazingly well which is rare in Europe. It's central air so it's not noisy at all. I could not go to the pool as it was August and very crowded all the time. Everything was super clean and the staff (except at checkout, I'll tell more about it later) was absolutely amazing, the two male receptionists I had to deal with were extremely friendly. The bellboys were so nice and helpful and congratulations to the housekeeping team. I travel weekly for work all around the world and it's the first time in my 25 years travelling and staying at hotels weekly that housekeeping is done as I'm having breakfast! Wow! I mean it was the best experience ever! I only gave 4 stars because I had asked the day before if I could have a 30 mn late checkout grace period and was told I'd have to ask in the morning. Something happened last night and I had to call a doctor at 9 this morning for a house call. They told me they'd send someone between 10 and 11. So I called downstairs and asked if I could check out at 11.30. The woman that answered was so blunt and NASTY, telling me I could not do that. When I told her I had no other option (I had been staying there for a week) she said "well if you're going to do it, do it" but in a very aggressive tone. Doctor ended up coming at 10.30 and I vacated the room at 11.15. When I checked out there were two female receptionists. The one I dealt with must have been the one I had talked to just before as she could not have been more unfriendly and blunt. Didn't ask how my one week stay had gone. NOTHING! It's really a pity this unprofessional receptionist works there, she is damaging the image I'll keep of this hotel. And it's really unfortunate as the rest of the staff is wonderful. By the way people complain about the elevators taking forever. I only had issues around 10-11 am, which is the time when people have breakfast and check out. But it didn't bother me too much.

Great food and great service! It was nice to have some American comfort food while here in…read moreBarcelona! Loved it!

Came in for a bit of dinner and the food and service was great and the atmosphere was typical Hard…read moreRock. We would recommend this place for a break for the Spanish place in the area.

I didn't realize the actual street the hotel is on is kinda sketchy. I really liked my room. The…read morebreakfast which cost me $15 was pretty ok and they had a variety of food. The issue I had was with the woman at the front desk Thursday evening around 6:00. She was very abrupt and impatient when I asked her to change a 10 euro for 10 coins. She snaped I only have a 5 euro and 5 coins! I told her I needed the change for tipping. She repeated the same thing abruptly. Ok, I understood that but to snap back at a customer is unacceptable! I just walked away and thanked her. She was at the front desk with another gentleman who I wished I had asked instead of her. After my stay here I would not return. I spent a lot of money here and can't justify putting up with a bad attitude. The lift is really slow so if you're in a hurry it will test your patience! When I was checking out the guy at the front desk on Tuesday morning at 5:00 was very unprofessional to say the least. I was in a hurry because the lift was so darn slow and my ride was waiting early. So, I proceeded to give him the keys and told him I was checking out. He said you need to pay for breakfast. I did. Then I told him again I had to go! He raised his voice at me. I told him he was unprofessional. He said, you're unprofessional. I told him I was going to do a review. He didn't care. I told him to shut up! He said, ya ya!

Simple, no frills hotel in an EXCELLENT location- right off La Rambla, near the superb Mercado…read morewhere every imaginable food can be obtained, fabulous restaurants abound and great people watching is at every turn of the head. The Barcelona boqueria is, in my opinion, the best market in Europe, within a two minute walk of Hotel Turin, on a quiet, safe street. They hotel room had its own thermostat, to adjust to your preferred temperature, which was necessary on the very cold night that I was there, the room was simple, but adequate, the bed was comfortable in the hotel was quiet for sleeping. The breakfast was very very good, with a large selection of fresh fruits, breakfast meats and cheeses, cereal, eggs, breakfast meats, and home cooked breads and pastries. Highly recommended. Quite reasonably priced for the excellent location. The safe in my room did not work, and there was no plug in the bathtub to take a bath. I had to take a shower. However, I imagine a phone call to the front desk could have fixed both of these issues. I simply didn't have time to make the call.

Stayed here for one night using a free night certificate. The hotel was pretty full but they were…read morestill able to upgrade me to an executive room. While this was nice- the room itself seemed fairly standard in size. Unfortunately the executive lounge was closed, which was not communicated at booking or prior to arrival. Instead the evening reception was hosted in the breakfast area. Breakfast was good with many options of cold meats/cheese, bread and pastries, a few hot dishes. Also had a make your own pancake which I did not get to try. The chocolate and churros as a nice local touch.

Love this hotel the only negative is that it doesn't have a pool. Great staff nice and friendlyread more