I have used Durochers for every kitchen appliance I have after having used big box stores in past…read moreyears. I cannot begin to report that Durochers had the best salespeople and delivery workers I have ever seen in the appliance business. For starters, saleswoman Kathy C. went out of her way to help me with scheduling my most recent delivery. Even on her day off, she kindly helped me with some questions I asked her about. The delivery and installation men were Superlative. I had the best experience with Justin and Stephen. They were very prompt and gave me updates on when they would arrive, complete with texted maps of where they were in terms of getting to my house. Their installation was very well done, and I contribute that to the attention to detail they had in doing it. They was extremely courteous and respectful. I give Durochers great credit for having delivery and service people like these two young men. Outstanding! I have always been pleased with the appliances, service and delivery at Durochers. In addition when I needed a broken refrigerator shelf replaced the service department was excellent. I actually received the shelf a day after I ordered it. I was also given information on how to get reimbursed by the glass company as the shelf was still under warranty. ( I want to add that I had a $500 gift certificate from Lowes that I could have used, but preferred to deal with Durochers instead. By dealing with them I avoided the aggravation and hassles in dealing with a big box store that I felt could care less about its' customers).

I ordered all of our appliances from Derocher's for our new home build, and they installed the…read morewarming drawer. When we closed in April, we noticed that the warming drawer did not close straight or flush and has a gap of about 1/2" at the top. After notifying the builder, we nobody came out to look at it until May 19. The tech that came couldn't fix it but identified that it was installed with the rear higher than the front and that the installers would have to fix it and that he'd order some parts for them (not sure what parts). After nothing for a month, I contacted the person who sold the appliance on Jun 16. He responded that some parts were on order and he'd have to schedule instllers to come out. I asked what was on order and when installers would come out but have recieved no response. I've left multiple voice mails on his phone line and at both the Monroe and Sylvania stores in addition to my email inquiries. All have been ignored. It is now Jul 30 (2-1/2 months) and still nobody has contacted me.

Worst company ever I was told it would be a simple fix. Over a month later still no dryer and no…read moreone will return our calls. This place needs to go out of business.

We gave one star as Yelp will not let you submit a review with zero stars. Our experience is zero…read morestars. This is the worst company imaginable. It is so bad it feels like a scam towards manipulating consumers. On April 20 a repairman came to our house as our freezer stopped working. He was nice and seemed knowledgeable.....and diagnosed the problem. We were asked to pay $500.00 for the part which seemed reasonable and he scheduled to be back in 1 week on the 27th (which is a Monday). On Friday the 24th we received a call stating the part was lost in transit and they would reschedule. This is the last communication we have had about our service and it has been two full weeks since the cancellation, three since the visit. The number you can call for help is actually a call center somewhere in Texas......and they have no way to resolve any issues or provide any information as Mr Appliance of Western Ohio is a franchise. Each time you call they try and contact the local office (and get no response) and then promise to escalate the issue to the escalation department who will call back the same day. We have called every business day since April 27 (10 business days now) and heard the same speech and never once gotten a phone call back or any information regarding the part or service. We have requested a refund numerous times as we have already resolved the freezer problem---and of course they have to contact the local office and the escalation department will handle it......which truly feels like a way just to get us off the phone.....as it never happens. We even believed it fair for them to deduct a diagnostic fee for the tech coming to our home.....and offered this reasonable resolution. We requested a tracking number for the part the day they cancelled the appointment which they could not provide. Mr Appliance is owned by Neighborly which has a very detailed program on how you can become a franchise owner---and then they distance themselves from any accountability as we called Neighborly and of course it is another call center. I wish we had read all the reviews prior to calling Mr Appliance. It has been 2 full weeks since our appointment was cancelled and we have not received one update. I do not think we will ever get our money back and the only recourse we have is to warn as many people as possible not to call Mr Appliance. DO NOT USE UNDER ANY CIRCUMSTANCE.

I was back in Findlay recently (seriously, it's halfway between my home in Metro Detroit and my…read morefriend who drives up from Columbus, OH) and stopped in as I was looking for a couple of specialty feet for my Babylock Soprano (Tony). Fortunately, the repair guy was in and overhead my conversation and steered me clear of the foot that I was thinking of getting due to a flaw in the design causing problems. Anyway, I decided to sit at one of the chairs in the area to get a better look at one of the sewing tables that I don't have room for in my studio. Wait, chair? What is this comfort that I am missing at home? This chair has lumbar support, the seat tilts forward and back also up and down, the back goes higher and lower...everything that I have been looking for in a chair. It's made by the same company that makes the sewing tables, so it's gone through the vetting process for comfort for the home sewer. I looked at the price and gasped. Seriously? But the longer I sat, I decided that I was worth the money. On a weekend, I can be in the chair for 8 hours (getting up to let the dogs out, you know how that is) over the whole weekend. I deserve the comfort of a good chair. And it's on sale? Done. Does it fit in the back end of my EcoSport? Double done!

I love this store! I have always been welcomed when I visit! I had questions about my fabric I was…read morecutting so I brought it in and Dotty was so kind and helpful and explained to me what I needed to do!! She also kindly helped match the material for another quilt while I was there! My young daughter also loves visiting with me!! Please take time to see for yourself and experience the kindness at this store!

Thanks for coming back on a Sunday to put the finishing touches on my door! If I need additional…read morework ill call Tom again!!

Tom, answered my call right away. Came out the same day to put in and plum a new kitchen sink…read more Friendly and honest. I highly recommend.