These guys gave poor customer service and overlooked checking/changing the water pump while doing my timing belt. The mistake cost me $4000 in total and these jokers denied all responsibility for the mistake. Avoid them at all costs! read more
Tom McCahill, the automotive journalist said, "All mechanics are thieves. I know. I was one." I've been a customer for over ten years. This is a small town. Bad word travels quickly. They have a good reputation. Until about 5 years ago, the place had the same owner since 1959. The new owner continues quality service. The business has changed its name back to the original Kootenay Motors. read more
Bills' was the nearest garage to where my car broke down so a friend and I pushed it over. They correctly diagnosed and installed a new coil for a fairly standard price. Later after the car wouldn't start again [as had been happening intermittently] they misdiagnosed the failed main relay as a failed fuel pump {$600+ down the drain}. On top of that the car had difficulty starting after the pump was replaced and two and a half years later the fuel pump failed again. After getting the pump replaced again at a different repair place [less than $500] the car starts fine. I've been told that the fuel pump in my car rarely if ever fails. And obviously it didn't when it was first replaced by Bills' since the car still had the problem of not starting intermittently. Bottom line? Net loss of $1100+ for taking my car to Bills'... read more
